Customers and messages
How interested buyers reach you, how you reply to them, and how you follow up with each one until the sale.
When someone is interested in one of your cars, they can write to you through the ad's chat, open WhatsApp, request an appointment, or request a credit quote. All of that reaches your panel and you handle it from there.
The apps in this section are in the panel's apps menu:
- «Mensajes» ("Messages"): the chat with buyers.
- «Citas» ("Appointments"): visit requests.
- «Casos» ("Cases"): the follow-up for each interested buyer (on screen it's called «Interacciones de la tienda», "Store interactions"). It's only in agency accounts.
Messages and conversations
Reply to buyers from the panel's chat.
Conversation windows
Handle messages and interactions at the bottom of the panel, without changing pages.
Contact from an ad
What the buyer sees and what reaches you when they write, call, or request an appointment.
Automatic notices, dispatcher salespeople, and messages your customer receives.
Appointments
Schedule, confirm, attend, or cancel visits.
Cases and interactions
Take each interested buyer, contact them, and record what happened.
PDF quotes
Calculate a loan and send it through the chat or WhatsApp.