Contact from an ad
The ways a buyer contacts you from your ad, what they see, and what reaches you.
On every published ad, the buyer has "Request appointment" and "Chat with seller", and also "WhatsApp" if your store shows its phone publicly. Below them they see a line saying who's selling, for example "Sold by (your agency)", "Consignment · schedule a visit", or "In-house inventory · available today".
Chat with seller
The buyer taps "Chat with seller". A window opens with your name («Estás a punto de conversar con…», "You're about to chat with…") and the car pinned at the top, with photo and price.
- Without an account: they leave «Correo» ("Email") and «WhatsApp» and choose how to send. With «Crear cuenta y enviar» ("Create account and send") they create their account and, when they come back to the ad, their message reaches you on its own. With «Escribir sin cuenta» ("Write without an account") they write to you right away, without signing up. If they already have an account, they tap «Iniciar sesión» ("Sign in") and their message also goes out when they come back. Since they left an email and WhatsApp, you can reply even if they close the tab.
- With an account: they just write their message and tap «Enviar mensaje» ("Send message").
The message comes prewritten: «Hola, me interesa el (auto). ¿Sigue disponible?» ("Hi, I'm interested in the (car). Is it still available?"). They can change it before sending.
Above the chat, the buyer always sees this notice: «No compartas datos bancarios ni pagues por fuera. Cliquéalo no puede validar lo que ocurre fuera de este chat.» ("Don't share bank details or pay outside the platform. Cliquéalo can't verify what happens outside this chat.").
What reaches you: the conversation appears in PanelMensajes ("Panel > Messages") and in the car's «Mensajes» section. If you have WhatsApp set up, a notice also reaches the store's number and your active salespeople. See WhatsApp.
When you reply to a buyer without an account, the chat offers to create one: «(tu nombre) te respondió. Crea tu cuenta para no perder esta conversación.» ("(your name) replied to you. Create your account so you don't lose this conversation."). If they create it, the conversation stays in their account. If they prefer, they continue without an account.
Conversations without an account
A buyer without an account keeps their conversation in that browser for 7 days. If they later create their account from the chat, come back to the ad with their account through «Crear cuenta y enviar» or «Iniciar sesión», or sign in and open their messages in that same browser, the conversation moves to their account.
Request appointment
The buyer taps "Request appointment" and goes through three steps: "Your details", "Time", and "Confirm".
Who should we reserve it for?
They enter "Name" and "Phone". They see the note "We'll only use this number to confirm your appointment.".
When would you like to come?
They choose an available day and time, with the note "Mon–Fri 9:00–6:30 pm · Sat 9:00–3:00 pm". They can also write their preference in "Preferred time or notes". If another customer already took a time slot, it shows as "Booked"; they can choose it anyway, but we warn them that the unit could be reserved or sold before their visit.
Review and confirm
They review the summary, check "I agree to receive appointment confirmations and updates by WhatsApp at the number provided." and tap "Request".
When they're done they see "Appointment requested" and "We recorded your request and will send appointment updates by WhatsApp.".
What reaches you: an appointment Solicitada ("Requested") in PanelCitas ("Panel > Appointments"). You confirm it. See Appointments.
Direct WhatsApp
The "WhatsApp" button only shows if, in «Editar contacto» ("Edit contact"), you checked «Mostrar teléfono y WhatsApp en el perfil público» ("Show phone and WhatsApp on the public profile"). It opens WhatsApp with your store's contact phone and a prewritten message with the car, the price, and the link to the ad:
- On consignment: "I'd like to schedule an appointment to see it. What times are available?"
- In in-house inventory: "I'd like to stop by today. Is it available to show?"
That conversation goes straight to your WhatsApp. It isn't recorded in Cliquéalo.
If you don't show your phone, the button doesn't show and the buyer contacts you with "Request appointment" or "Chat with seller". The same goes for the "WhatsApp" button they see after requesting a financing quote.
Contact links in quotes
When you send a PDF quote by WhatsApp, the message the customer receives has a button to contact the store. That button uses a link that starts with cliquealo.mx/contactar/:
- If your agency shows its contact phone publicly, it opens WhatsApp with that number.
- If it doesn't show it, it goes to the car's ad.
- If the link isn't valid, it goes to Cliquéalo's home page.
The usual case
They chat and then request an appointment
The buyer writes through the chat, you reply, and they request an appointment. The conversation reaches you in Messages and the appointment in Appointments.
Something doesn't work the first time
They write without an account and don't come back
Since they left an email and WhatsApp, you can contact them outside the platform. In the conversation you see whether they came back to the site.
Worst case
No online time slots
The buyer sees "No online slots right now. Write your preference in the notes." or "We could not load the schedule. Write your preference in the notes.". The appointment still arrives, with their preference written instead of an exact time.
Special case
They already have an account with that email
If the email already exists when they create the account from the chat, they see «Ya tienes cuenta con ese correo. Inicia sesión y el chat te sigue.» ("You already have an account with that email. Sign in and the chat will follow you.").
Errors the buyer sees
What you see · Request appointment
«Enter your name.»
What to do. Fill in the "Name" field.
What you see · Request appointment
«Add your WhatsApp number.»
What to do. Enter the phone in the first step.
What you see · Request appointment
«Confirm that you agree to receive WhatsApp updates.»
What to do. Check the WhatsApp box in the "Confirm" step. Without it the appointment can't be requested.
What you see · Request appointment
«El número de WhatsApp no tiene un formato válido.»
The WhatsApp number isn't in a valid format.
What to do. Check the number: 10 digits or with the international code.
What you see · Chat with seller
«Revisa el número: faltan dígitos o sobra algo.»
Check the number: digits are missing or there's something extra.
What to do. Correct the WhatsApp number. The country can be changed with «Cambiar país» ("Change country").
What you see · Chat with seller
«Aquí te llega el hilo si cierras la pestaña.»
The thread reaches you here if you close the tab.
What it means. The email is missing or isn't valid.
What to do. Enter a valid email.
What you see · Chat or appointment
«La publicación ya no está disponible.»
The ad is no longer available.
What it means. The ad was taken down while the buyer had it open.
What to do. Nothing. The buyer has to look for another car.
What you see · Chat without an account
«Esta conversación ya no está disponible.»
This conversation is no longer available.
What it means. More than 7 days passed or the conversation was closed.
What to do. The buyer can write again from the ad.