Report an ad
Let us know if an ad looks like a scam or doesn't match, and what happens after you report it.
If something about an ad doesn't add up, report it. You don't need an account. The button is at the end of the ad, in the "Verify before you pay" notice.
Steps
Open the report
Tap "Report this listing". A step-by-step window opens ("Step 1 of 5").
Choose what happened
In "What happened?" choose a reason:
- "The price is too good to be true"
- "The seller does not answer or vanished"
- "They want a deposit remotely, before I see it"
- "Photos or details do not match"
- "The unit or property does not exist"
- "Something else"
Tap "Continue".
Tell us more
Describe what you saw, up to 1000 characters. It's optional, unless you chose "Something else". If you don't want to write, tap "Skip".
Add photos (optional)
Tap "Add photo" to upload screenshots of the ad, the chat, or a receipt. Up to 4 JPG, PNG, or WebP photos, up to 8 MB each.
Leave your contact details (optional)
In "How can we reach you?" enter your email or phone. We only use it if we need to ask you something.
Review and send
In "Review your report" you see the reason, details, photos, and contact. "Back" lets you fix things. Tap "Send report".
What happens next
- You see "Thank you. Our team will look into it." and the window closes on its own.
- Our team reviews every report, though we can't guarantee an outcome.
- If you left your contact details, we reach out only if we need more information.
- If the team removes the ad, it stops showing in the catalog and its link leads to a not found page.
In the meantime, protect yourself
Don't hand over deposits without seeing the unit and without checking the original paperwork. Be wary of anyone who insists on moving off the platform.
The usual case
You send the report
You see the thank-you message and the window closes.
Something doesn't work the first time
You report the same ad again
You see the same thank-you message. We already had your earlier report, so it isn't duplicated.
Worst case
You sent many reports in a short time
You see «Recibimos varios reportes tuyos. Intenta de nuevo más tarde.» ("We received several reports from you. Try again later."). Wait an hour before sending another one.
Special case
You close the window while it's sending
The report is recorded anyway.
Errors
If sending fails, the window stays open on "Review your report" and you don't lose what you wrote.
What you see · Report this listing, when sending
«Cuéntanos brevemente qué viste para poder revisarlo.»
Briefly tell us what you saw so we can review it.
What it means. You chose "Something else" and didn't write the details.
What to do.
- Tap "Back" until "Tell us more", describe what you saw, and send it again.
What you see · Report this listing, when sending
«Recibimos varios reportes tuyos. Intenta de nuevo más tarde.»
We received several reports from you. Try again later.
What it means. You sent several reports in a row from the same device.
What to do.
- Wait an hour and try again.
What you see · Report this listing, when sending
«No encontramos esa publicación.»
We couldn't find that ad.
What it means. The ad no longer exists.
What to do.
- If you saw something serious, write to us from the contact page.
What you see · Report this listing, when sending
«No pudimos registrar el reporte. Intenta de nuevo.»
We couldn't record the report. Try again.
What it means. Something failed while saving your report.
What to do.
- Tap "Send report" again in a moment.
What you see · Report this listing, "Add photos" step
«Each photo must be under 8 MB.»
What it means. The photo is too large. If the format isn't valid, you see "Only JPG, PNG or WebP photos are accepted."; if you already uploaded 4, "You reached the photo limit."
What to do.
- Take a lighter screenshot or change the format and upload it again.