Contact the seller
Request an appointment to see the car, open a chat with the seller, or write on WhatsApp.
On every ad you can tap "Request appointment" or open the "Chat with seller". If the store shows its phone, "WhatsApp" also shows. None of them asks you for an account.
Watch it on video · 0:48Message a car's sellerCliquéalo Academy · Buy and sell on Cliquéalo Watch it on video · 0:55Request an appointment to see a carCliquéalo Academy · Buy and sell on CliquéaloRequest an appointment
Your details
Tap "Request appointment". In "Who should we reserve it for?" enter your "Name" and your WhatsApp "Phone". Tap "Next".
Time
In "When would you like to come?" choose an available day and time. Business hours are "Mon–Fri 9:00–6:30 pm · Sat 9:00–3:00 pm". If you'd rather, write your preference in "Preferred time or notes".
Confirm
In "Review and confirm", check "I agree to receive appointment confirmations and updates by WhatsApp at the number provided." and tap "Request".
When you're done, you see "Appointment requested" and "We recorded your request and will send appointment updates by WhatsApp." Your number is only used to confirm the appointment.
Times marked as "Booked"
If you choose a time someone else already took, you see "Another customer already booked this time. You are still welcome to come see the car: units are shown first-come, first-served and this one could be reserved or sold before your visit."
Chat with the seller
Open the chat
Tap "Chat with seller". At the top you see «Estás a punto de conversar con» ("You're about to chat with") and who's selling; below, the car with its photo and price. The message is already written: «Hola, me interesa el … ¿Sigue disponible?» ("Hi, I'm interested in the … Is it still available?"). Change it in «Tu mensaje» ("Your message") if you want.
Leave your contact details if you're not signed in
Enter your «Correo» ("Email") and your «WhatsApp». Both are required: that way the seller can reply even if you close the tab.
Choose how to send it
- «Crear cuenta y enviar» ("Create account and send") is the main button: you create your account and your message is sent as soon as you come back.
- «Escribir sin cuenta» ("Write without an account") sends the message right away, without signing up.
- If you already have an account, tap «Iniciar sesión» ("Sign in"), next to «¿Ya tienes cuenta?» ("Already have an account?").
When you're signed in, you only see «Tu mensaje» and the «Enviar mensaje» ("Send message") button.
Inside the chat you see: «No compartas datos bancarios ni pagues por fuera. Cliquéalo no puede validar lo que ocurre fuera de este chat.» ("Don't share bank details or pay outside the platform. Cliquéalo can't validate what happens outside this chat.")
Create account and send
Tap «Crear cuenta y enviar»
While it opens, the button says «Un momento…» ("One moment…"). Your message is saved in this browser.
Create your account
You land on "Create account" with your email already filled in. Complete your details or tap "Continue with Google". If we ask you to confirm your email, follow Verify your email.
You're back in the chat
When you finish, you return to the same ad with the chat open. The button says «Enviando tu mensaje…» ("Sending your message…") and, once it goes through, you see «Tu mensaje se envió.» ("Your message was sent.") with the conversation on screen.
Your message is sent only once: if you reload the page, it isn't sent again. If you take too long to come back, it's no longer sent automatically; write it again in the chat, which opens anyway.
If your browser doesn't allow sites to save data, the button says «Crear cuenta» ("Create account") and below it you see «Al volver con tu cuenta se abre este chat para que envíes tu mensaje.» ("When you come back with your account, this chat opens so you can send your message."). When you come back, write your message and tap «Enviar mensaje».
Sign in
If you already have an account, tap «Iniciar sesión». Your email is already filled in. Once you're in, you return to the ad with the chat open and your message is sent automatically, just like when you create an account.
Write without an account
Tap «Escribir sin cuenta». While it opens, it says «Conectando…» ("Connecting…"), and then you see the conversation.
If the seller replies, «… te respondió» ("… replied to you") appears with the option «Crear cuenta y conservar el chat» ("Create an account and keep the chat"). Without an account, your conversation is kept for 7 days; when you create the account, it's linked to you. You can also tap «Seguir sin cuenta por ahora» ("Continue without an account for now"). With an account, you can also attach files.
The usual case
You create your account and your message goes out on its own
You confirm your email with the code, return to the ad, and see «Tu mensaje se envió.» with the chat open.
Something doesn't work the first time
You confirm your email from another browser
If you open the confirmation link in another app or another browser, the chat opens there without your message. Write it again and tap «Enviar mensaje».
Worst case
The message doesn't go out when you come back
You see the notice and your message stays in «Tu mensaje». Tap «Enviar mensaje» to try again.
Special case
You write many times without an account
You see «Demasiados mensajes en poco tiempo. Crea tu cuenta para continuar la conversación.» ("Too many messages in a short time. Create your account to continue the conversation."). With your account you can keep writing.
Write on WhatsApp
Tap "WhatsApp". WhatsApp opens with the store's number and a message already written that includes the car, the price, and the link to the ad. This button only shows when the store shows its phone. Below the buttons it says who's selling, for example "Sold by …".
The usual case
You request an appointment and it's confirmed
You see "Appointment requested" and you get the confirmation on WhatsApp.
Something doesn't work the first time
There are no online times
You see "No online slots right now. Write your preference in the notes." Write when you can go and send the request.
Worst case
You request too many appointments in a row
You see a notice such as «Demasiadas citas en poco tiempo. Espera 5 min e inténtalo de nuevo.» ("Too many appointments in a short time. Wait 5 min and try again.") and the button shows a countdown in seconds.
Special case
The times don't load
You see "We could not load the schedule. Write your preference in the notes." You can still request the appointment.
Errors
What you see · Request appointment, "Your details" step
«Add your WhatsApp number.»
What it means. Your phone number is missing. If the name is missing, you see "Enter your name."
What to do.
- Fill in the fields and tap "Next".
What you see · Request appointment, "Confirm" step
«Confirm that you agree to receive WhatsApp updates.»
What it means. You didn't check the consent box. Without it we can't confirm your appointment.
What to do.
- Check the box and tap "Request".
What you see · Request appointment, when submitting
«Ya enviamos varias citas a ese contacto. Espera 5 min antes de pedir otra.»
We already sent several appointments to that contact. Wait 5 min before requesting another one.
What it means. You already requested several appointments with the same number. The message says how many minutes to wait. If you see «Bloqueamos temporalmente esta conexión por exceso de solicitudes…» ("We temporarily blocked this connection due to too many requests…"), the block is on your connection.
What to do.
- Wait the time shown and try again.
What you see · Chat with seller, WhatsApp field
«Revisa el número: faltan dígitos o sobra algo.»
Check the number: digits are missing or there's something extra.
What it means. The number doesn't have a valid format. If the problem is the email, you see «Aquí te llega el hilo si cierras la pestaña.» ("The thread reaches you here if you close the tab.")
What to do.
- Check the number. If it isn't from Mexico, tap «Cambiar país» ("Change country").
What you see · Chat with seller, when sending
«No pudimos enviar tu mensaje. Vuelve a intentarlo.»
We couldn't send your message. Please try again.
What it means. Your message didn't go out. Your text stays in «Tu mensaje». If it happens inside a conversation without an account, you see «No pudimos enviar este mensaje. Vuelve a intentarlo.» ("We couldn't send this message. Please try again.") and the text goes back to the box.
What to do.
- Try again in a moment.
- If it keeps happening, tap «Crear cuenta y enviar» or, if the button shows, write on "WhatsApp".
What you see · Chat with seller, without an account
«Demasiados mensajes en poco tiempo. Crea tu cuenta para continuar la conversación.»
Too many messages in a short time. Create your account to continue the conversation.
What it means. You sent many messages without an account in a short time.
What to do.
- Create your account to keep writing, or wait a while.
What you see · Chat with seller, without an account
«Tu sesión de chat expiró. Crea tu cuenta para continuar.»
Your chat session expired. Create your account to continue.
What it means. This browser no longer has your conversation without an account, for example because you cleared the site's data.
What to do.
- Open "Chat with seller" again and tap «Crear cuenta y enviar».
What you see · Chat with seller, when sending
«La publicación ya no está disponible.»
The ad is no longer available.
What it means. The ad was removed while you had it open.
What to do.
- Look for another car in the catalog.