Verify your email
Confirm your email with the code or the link we send you so you can sign in and recover your account.
Confirming your email proves it's yours. Without confirming it you can't sign in, and we also can't give your account back if you lose access.
When we ask for it
- When you create your account with email and password.
- When you try to sign in with an account whose email is still unconfirmed.
- If you try to create an account with an email that was already registered but never confirmed. In that case the title is «Termina de confirmar tu correo» ("Finish confirming your email").
Confirm with the code
Check your email
You get an email whose subject starts with the code, followed by «Tu código de verificación» ("Your verification code"). If you don't see it, check spam or promotions.
Enter the code
On the "Confirm your email" screen, type it in "Email code" and tap "Verify code".
Done
You see "Email verified." and you go where you were headed.
Other options on the screen
- "Resend code": we send you another one. You see "Verification code sent.".
- "Send direct link": instead of a code, you get a "Verify your email" email with the "Verify my email" button. Open it on the same device and it brings you back to Cliquéalo. You see "Direct link sent.".
- "Change email": you go back to the form to enter a different email.
- "I confirmed, sign in": if you already confirmed from somewhere else.
What the screen says in each case
You just signed up and the code is already on its way.
What you can do: Enter the code.
The account exists but the first send failed.
What you can do: Tap “Resend code” in a few moments.
You tried to sign in without having confirmed.
What you can do: Enter the new code we sent you.
You had already requested many codes and we didn't send another.
What you can do: Use the previous code if it's still valid, or wait and request another one.
In Your account details, inside «Correo y accesos» ("Email and sign-in methods"), your email carries the Verificado ("Verified") or Sin verificar ("Unverified") chip.
The usual case
Something doesn't work the first time
The code doesn't arrive
Check spam or promotions. Tap "Resend code" or "Send direct link".
Worst case
You requested too many codes
You see a waiting notice. Wait the minutes it shows and request it again.
Special case
You used the wrong email when signing up
Tap "Change email" and sign up with the correct email.
Errors and how to fix them
What you see · Confirm your email
«Enter the code you received by email.»
What it means. The field is empty or the code is incomplete.
What to do. Enter the full code.
What you see · Confirm your email
«Invalid or expired code.»
What to do. Check that it's from the most recent email. If it doesn't work, tap "Resend code".
What you see · Confirm your email
«The code expired. Resend a new one to continue.»
What to do. Tap "Resend code" and use the new one.
What you see · Confirm your email
«Too many attempts. Wait a moment and try again.»
What to do. Wait a moment before typing or requesting the code again.
What you see · Confirm your email
«No pudimos enviar la verificación.»
We couldn't send the verification.
What to do. Tap "Resend code" again in a few moments.
What you see · Sign in
«Falta confirmar tu correo antes de iniciar sesión.»
You need to confirm your email before signing in.
What to do. Confirm your email with the code we sent you and sign in again.