Your account details
Change your name, photo, phone, and email, and review your recent activity.
Your account details live in the settings window, in the «Cuenta» ("Account") group. There you have four sections: «Datos personales» ("Personal details"), «Correo y accesos» ("Email and sign-in methods"), «Seguridad» ("Security"), and «Mi actividad» ("My activity").
How to get there
- From the side menu, tap your name at the bottom: the «Ajustes» ("Settings") window opens.
- From your avatar menu (top right): «Datos de la cuenta» ("Account details") opens «Datos personales» and «Seguridad» opens your account security.
Inside «Ajustes» you can use «Buscar ajustes» ("Search settings") and type, for example, «teléfono» ("phone") or «contraseña» ("password").
Personal details
AjustesCuentaDatos personales- Profile: change your photo and your name.
- Your details on quotes: «Tus datos en las cotizaciones» ("Your details on quotes"). If you're part of a store's team, your name and how your customers reach you on every quote you generate. Tap «Guardar» ("Save") and you'll see «Listo, guardamos tus datos.» ("Done, we saved your details."). If you work at several stores, they're the ones for the store you're working as. See PDF quotes.
- Phone: «Solo lo usamos para localizarte por algo de tu cuenta.» ("We only use it to reach you about something in your account."). Enter 10 to 15 digits; you can use spaces, hyphens, parentheses, and a + at the start if it's from another country. Tap «Guardar» ("Save"). You'll see «Listo, guardamos tu teléfono.» ("Done, we saved your phone."). If you leave it empty and save, you'll see «Listo, quitamos tu teléfono.» ("Done, we removed your phone.").
- System: your «Rol» ("Role"), «Miembro desde» ("Member since"), «Última actualización» ("Last updated"), and «ID de cuenta» ("Account ID"). Keep the ID handy if you write to support.
- Your marketplace activity: how many «Publicaciones» ("Ads"), «Favoritos» ("Favorites"), and «Simulaciones» ("Simulations") you have.
- Cliquéalo Academy: «Academia Cliquéalo» ("Cliquéalo Academy"), with «Insignias y certificado que ganas en la Academia Cliquéalo.» ("Badges and certificate you earn in the Cliquéalo Academy."). Your certificate comes first: while you're missing lessons, «Tu certificado» ("Your certificate") with «Termina las 23 lecciones y obtén el certificado de la Academia. Llevas 3.» ("Finish all 23 lessons to earn the Academy certificate. You've done 3.") and a progress bar; once you have it, «Certificado de la Academia Cliquéalo» ("Cliquéalo Academy Certificate") with «Folio» ("Certificate ID") and its code, «Emitido el» ("Issued on") and the date, the «Ver mi certificado» ("View my certificate") button and, once it has your name, «Descargar PDF» ("Download PDF"). Below it are the six badges: the ones you've earned say «Ganada el» ("Earned on") and the date; the others say how far along you are in their course, for example «2 de 6 lecciones» ("2 of 6 lessons"). If you don't have any yet, you see «Aún no tienes insignias. Termina un curso de la Academia para ganar la primera.» ("You don't have any badges yet. Finish an Academy course to earn your first one."). «Ir a la Academia» ("Go to the Academy") takes you to the courses. See Cliquéalo Academy.
A chip that pulses slowly may appear at the top right:
You don't have a passkey yet. Tapping it opens «Protege tu cuenta con una passkey» (“Protect your account with a passkey”) with the «Crear mi passkey» (“Create my passkey”) button.
What you can do: Create your passkey in a minute.
You don't have a second email to recover your account. Tapping it opens «Que nada te deje fuera de tu cuenta» (“Don't let anything lock you out of your account”) with the «Agregar un correo» (“Add an email”) button.
What you can do: Add a recovery email.
On a phone the chip just says «Seguridad». If you already have everything, it doesn't appear.
Email and sign-in methods
AjustesCuentaCorreo y accesos- Email status: your email with the Verificado ("Verified") or Sin verificar ("Unverified") chip. Unverified: «Mientras no lo verifiques no podemos devolverte la cuenta si pierdes el acceso.» ("Until you verify it, we can't give your account back if you lose access."). See Verify your email.
- Change email and providers: change the email you sign in with and check which sign-in methods are linked, such as Google.
- Continue in your account: «Acceso y sesiones» ("Access and sessions") takes you to Security and «Invitaciones a organizaciones» ("Organization invitations") to your invitations.
My activity
AjustesCuentaMi actividadShows what you did, when, and from which device:
- This device: where you're looking from right now.
- Recent operations: your sign-ins, your ads, and your security changes, grouped by «Hoy» ("Today"), «Ayer» ("Yesterday"), and earlier dates. Each row shows the device, the location, part of the IP address, and the time.
- Important changes carry the Crítico ("Critical") chip.
- When you delete an ad you see «Eliminaste una publicación» ("You deleted an ad") with the car's name, even if you deleted it in bulk or by rejecting a proposal from the Cliquéalo team.
- If there's nothing: «Todavía no hay nada que contar» ("Nothing to report yet").
If you see an operation you didn't do, go to Security, change your password, and then sign out of your other sessions.
The usual case
Something doesn't work the first time
Your email is still unverified
You'll see the «Sin verificar» chip. Confirm it so you can recover your account if you ever lose access.
Worst case
You see activity you don't recognize
Change your password first and then sign out of the other sessions from «Sesiones y dispositivos» ("Sessions and devices").
Special case
Profile not found
If your profile isn't ready yet, «Datos personales» says «Perfil no encontrado» ("Profile not found"). Reload the page in a few moments.
Errors and how to fix them
What you see · Personal details, Phone
«Escribe un teléfono de 10 a 15 dígitos. Puedes usar espacios, guiones o paréntesis, y un + al inicio si es de otro país.»
Enter a phone number with 10 to 15 digits. You can use spaces, hyphens, or parentheses, and a + at the start if it's from another country.
What to do. Check that the number has between 10 and 15 digits.
What you see · Personal details, Phone
«No pudimos guardar tu teléfono. Vuelve a intentar en un momento.»
We couldn't save your phone. Try again in a moment.
What to do. Tap «Guardar» again in a moment.
What you see · Personal details, Phone
«No encontramos tu perfil. Escríbenos si esto sigue pasando.»
We couldn't find your profile. Write to us if this keeps happening.
What to do. Reload the page. If it continues, write to us with your «ID de cuenta».