Verify your identity
Get the verified check for your agency or your profile, what you need in each case, and what each status means.
The verified check tells buyers that we confirmed who is behind your agency. It appears next to your name on your public storefront. Identity is verified with Didit: you take a photo of your ID and a selfie from your phone or your computer.
Before you start
- You need an agency or an advertiser profile. If you don't have one, the screen says «Aún no tienes una agencia» ("You don't have an agency yet") with the «Crear agencia» ("Create agency") button.
- The check is a paid add-on. If you don't have it, you see «Activa el check» ("Turn on the check") with the «Contratar el check» ("Get the check") button.
- Only the agency's owner or an administrator can get it and complete the verification.
- Have ready what your case asks for (you see it before you start).
How to get there
AjustesMi agenciaResumen ("Settings > My agency > Summary"; «Mi perfil», "My profile", instead of «Mi agencia» if your account is an individual profile). In the «Verificación» ("Verification") block, tap the button that appears («Empezar», "Start"; «Retomar», "Resume"; «Intentar de nuevo», "Try again"; or «Ver cómo funciona», "See how it works"). «Verifica tu agencia» ("Verify your agency") opens.
Steps
Choose how you sell
«¿Cómo vendes?» ("How do you sell?") opens full screen. Choose your case:
- «Por mi cuenta» ("On my own"): without a registered company. You need an ID and a selfie.
- «Actividad empresarial» ("Business activity"): you invoice with your RFC, in Mexico. You need an ID and a selfie.
- «Empresa» ("Company"): S.A. de C.V. or S. de R.L., in Mexico. You need the company's details.
When you choose, below you see «Necesitas:» ("You need:") and what they'll ask you for. Only the available cases appear.
Tap «Continuar» ("Continue")
The button says «Abriendo…» ("Opening…") and we take you to Didit to take the photos or enter the details.
Finish and come back
When you're done we bring you back to your panel with the result.
You can leave it halfway
If you close the page halfway, you don't lose anything or pay again. When you come back, tap «Retomar donde me quedé» ("Resume where I left off") and you continue at the same point.
Verification statuses
You haven't gotten the check yet.
What you can do: Get it from your plan with «Contratar el check».
You already got the check but haven't started.
What you can do: Tap «Empezar» and choose your case.
You started and didn't finish. The screen says «Tienes una verificación empezada» (“You have a verification in progress”) and the case you chose.
What you can do: Tap «Retomar donde me quedé». If you see «Estamos recuperando tu sesión. Vuelve a cargar en unos segundos.» (“We're recovering your session. Reload in a few seconds.”), reload the page.
The automatic verification wasn't enough and a person is reviewing it.
What you can do: Nothing. We'll let you know when it's done.
You passed the verification on your own. The check looks gray.
What you can do: Nothing else: it already appears on your public storefront.
You passed the verification as a business activity (purple check) or as a company (blue check).
What you can do: Nothing else: it already appears on your public storefront.
The verification was rejected, you abandoned it, or it expired.
What you can do: Tap «Intentar de nuevo». The screen says «Vamos de nuevo» (“Let's go again”) and you choose your case again.
In your agency's «Resumen» ("Overview"), a finished verification shows as «Agencia verificada» ("Verified agency") with «El check ya aparece en tu escaparate público.» ("The check now appears on your public storefront.").
The usual case
Something doesn't work the first time
A person reviews it
You come back and see «Verificación en revisión». You don't have to do anything; we'll let you know when it's done.
Worst case
It didn't pass
You see «Tu verificación no pasó». Check that your ID is readable and current, and tap «Intentar de nuevo».
Special case
You're not the owner or an administrator
You see «No puedes iniciar la verificación» ("You can't start the verification") and «Pide al dueño o a un administrador de la agencia que la haga.» ("Ask the agency's owner or an administrator to do it.").
Errors and how to fix them
What you see · How do you sell?
«No pudimos abrir la verificación. Inténtalo de nuevo.»
We couldn't open the verification. Try again.
What to do. Tap «Continuar» again in a few moments.
What you see · How do you sell?
«La verificación no está disponible por ahora.»
Verification isn't available right now.
What it means. The case you chose isn't available at the moment.
What to do. Try again later.
What you see · How do you sell?
«Pide al dueño o a un administrador que haga la verificación.»
Ask the owner or an administrator to do the verification.
What to do. Ask whoever manages the agency to sign in and do it.