Organization invitations
Accept an agency's invitation, review your organizations, and switch to the one you want.
When an agency invites you to its team, you get an email and the invitation shows up on your «Organizaciones» ("Organizations") screen. There you accept invitations and switch between the agencies you belong to. To switch agencies day to day, the quickest way is your account menu, under «Trabajar como» ("Work as").
How to get there
- From the «Aceptar invitación» ("Accept invitation") button in the «Tienes una invitación» ("You have an invitation") email.
- From AjustesCuentaCorreo y accesos ("Settings > Account > Email and sign-in methods"), with «Invitaciones a organizaciones» ("Organization invitations").
- From AjustesCuentaSeguridad ("Settings > Account > Security"), at the bottom, with «Abrir invitaciones» ("Open invitations").
Accept an invitation
Open the email
The subject is «Invitación para» ("Invitation for") followed by the agency's name. It says who invited you and with which role.
Tap «Aceptar invitación»
If you're not signed in, we ask you to sign in or create your account. Use the same email the invitation was sent to.
Accept
In «Organizaciones» you see «Invitación recibida» ("Invitation received") with the «Aceptar invitación» button, or a card for each pending invitation with the agency's name, the invited email, the role, and the date it expires. Tap «Aceptar» ("Accept").
Done
You see «Aceptando invitación...» ("Accepting invitation..."), then «Tu acceso ya quedó activo.» ("Your access is now active.") and you enter the agency's panel. This browser remembers it for the next time you sign in.
The invitation roles are Dueño ("Owner"), Administrador ("Administrator"), or Miembro ("Member").
If the agency added you directly because you already had an account, you don't have to accept anything. You get the «Tu acceso está activo» ("Your access is active") email, which tells you that, if you work in more than one store, you choose that agency in your account menu, under «Trabajar como». Its «Entrar al panel» ("Go to the panel") button takes you to your panel's home.
Enter the agency from your account menu
Open your account menu
It's at the top right. Under «Trabajar como» you see your stores: your agency or your individual profile and the agencies you belong to, each with your role.
Tap the agency that invited you
The page reloads and you enter your panel's home with that agency. This browser remembers it for the next time you sign in.
«Trabajar como» only appears if you belong to two or more stores. See Switch stores.
Your organizations
In «Tus organizaciones» ("Your organizations") you see the agencies you belong to. The one you're using now carries Activa ("Active"). To switch to another, tap «Entrar» ("Enter"): you see «Activando organización...» ("Activating organization...") and we take you to its panel. This browser also remembers it, just as if you'd chosen it under «Trabajar como». If you don't belong to any: «Aún no perteneces a ninguna organización.» ("You don't belong to any organization yet.").
Only agencies appear here. Your individual profile isn't on this list, and if you're working in it, no agency carries Activa. To go back to your individual profile, use «Trabajar como» in your account menu.
What you see in each case
You arrived from the link of a valid invitation.
What you can do: Tap «Aceptar invitación».
The link you opened no longer works.
What you can do: Read the explanation below: if there's another valid invitation, accept it below; if you already belong, enter your organization; if not, ask them to resend it.
You have no invitations to accept.
What you can do: Wait; when someone invites you it will appear here.
Loading your invitations failed.
What you can do: Reload the page.
The usual case
Something doesn't work the first time
They added you and you're still in your store
An agency added you directly, but when you sign in you're still in your own store. Choose the agency in your account menu, under «Trabajar como».
Something doesn't work the first time
You had another account open
The invitation is for a specific email. If you're in another account, switch from your avatar menu or add the correct account. See Several accounts.
Worst case
The invitation expired
You see «La invitación ya venció.» ("The invitation already expired."). Ask the administrator to resend it from the agency's panel.
Special case
They resent the invitation
The old link shows «La invitación fue reenviada. Acepta abajo la invitación vigente.» ("The invitation was resent. Accept the valid invitation below."). Accept the new one that appears below.
Errors and how to fix them
What you see · Organizations
«Inicia sesión con el mismo correo al que llegó la invitación.»
Sign in with the same email the invitation was sent to.
What it means. You're in an account with a different email.
What to do. Switch to the correct account or sign out and sign in with the invited email.
What you see · Organizations
«La invitación ya venció.»
The invitation already expired.
What to do. Ask them to resend it.
What you see · Organizations
«Esta invitación ya fue aceptada.»
This invitation was already accepted.
What to do. You already have access. Find the agency in «Tus organizaciones» and tap «Entrar».
What you see · Organizations
«Invitación no encontrada.»
Invitation not found.
What to do. Use the link from the most recent email or ask for a new invitation.
What you see · Organizations
«La membresía se creó, pero no pudimos activar la organización.»
The membership was created, but we couldn't activate the organization.
What it means. You already belong to the agency, but we couldn't open it at that moment.
What to do. In «Tus organizaciones», tap «Entrar» on that agency.
What you see · Organizations
«Tu sesión expiró. Vuelve a iniciar sesión.»
Your session expired. Sign in again.
What to do. Sign in again and try again.