Recover your password
Request an email to create a new password when you don't remember yours.
If you forgot your password, request an email to create a new one. You don't need to be signed in.
Watch it on video · 0:40Reset your Cliquéalo passwordCliquéalo Academy · Buy and sell on CliquéaloBefore you start
- You need access to the email you use to sign in to Cliquéalo.
- If your account has passkey or code sign-in, you may not need a password: try "Sign in with your passkey" or "Sign in with a code instead" when you sign in.
Steps
Tap "Forgot password?"
It's below the "Sign in" button. It opens the "Reset password" screen.
Enter your email and tap "Send code"
You see "Check your email." and the message "If an account exists for that email, you will receive a recovery code.". For security, the message is the same even if the email has no account.
Open the email
You get a "Reset your password" email with the "Set a new password" button. The email says how long it's valid. If you don't see it, check spam or promotions.
Choose your new password
On the "New password" screen, type your password in "Password" and repeat it in "Confirm password". Tap "Update password".
Sign in
You see "Password updated." and we take you to "Sign in" so you can sign in with the new one.
Important
The password must have at least 8 characters.
The usual case
Something doesn't work the first time
The email doesn't arrive
Check spam or promotions and that the email address is spelled correctly. Request it again from "Reset password".
Worst case
The link already expired
The screen says "Invalid link" and "Request a new link to reset your password.". Tap "Send another link".
Special case
You no longer have access to your email
If you set up recovery emails in Security, they help you get back in from a new location. That's why it's worth adding them before you need them.
Errors and how to fix them
What you see · Reset password
«Enter a valid email.»
What to do. Check that the email has an @ and is complete.
What you see · Reset password
«Too many emails. Wait a moment and try again.»
What it means. You requested several emails in a row. The button shows a countdown in seconds.
What to do. Wait for it to finish and try again.
What you see · New password
«This link is invalid or has expired.»
What to do. Request another email with "Send another link" and use the most recent one.
What you see · New password
«Password must be at least 8 characters.»
What to do. Enter a longer password.
What you see · New password
«Passwords do not match.»
What to do. Enter the same password in both fields.
What you see · New password
«We could not change the password.»
What to do. Try again. If it keeps failing, request another email.