Switch accounts
Use several accounts in the same browser, switch stores with the same account, switch between the cars view and the homes view, and sign out.
You can have several accounts open in the same browser and go from one to another without typing your password again. If your account belongs to several stores, you choose which one you work in from the same menu. Within a store, you can also switch between the cars view and the homes view.
Your account menu
It's on the right of the top bar: your photo or, if you work for an agency, the agency's brand with your photo in the corner. When you open it you see:
- Your name and your email. If you work for an agency, «Trabajando como» ("Working as") and the agency's name.
- «Datos de la cuenta» ("Account details"; «Perfil y correo», "Profile and email") and «Seguridad» ("Security"; «Contraseña y sesiones», "Password and sessions"): they open settings.
- «Trabajar como» ("Work as"): only if you belong to two or more stores. Each store with its brand, its name, and your role in it; the store you're working in now has a checkmark. See Switch stores.
- «Tus cuentas» ("Your accounts"): the other accounts open in this browser and, at the end, the current one with a checkmark.
- «Agregar cuenta» ("Add account") and «Cerrar sesión» ("Sign out").
Add another account
Tap «Agregar cuenta»
Your current session is set aside, not closed.
Sign in with the other account
You land on "Sign in" with the notice «Estás agregando otra cuenta» ("You're adding another account") and «La sesión anterior sigue disponible: podrás cambiar entre las dos desde el menú de tu avatar.» ("The previous session is still available: you can switch between the two from your avatar menu."). Sign in as usual.
Done
You're in the new account. The previous one appears in «Tus cuentas».
Switch to another account
Open your account menu and tap the account you want to go to under «Tus cuentas». The page reloads and you enter your panel's home with that account.
The accounts in «Tus cuentas» stay saved while you use them: signing in with one, leaving it to add or switch accounts, and going back to it all count as use. If an account goes a long time without being used in this browser, it expires and leaves the list. To have it again, tap «Agregar cuenta» and sign in with that email.
Switch stores
With the same account you can belong to several stores: your agency or your individual profile, and the agencies that added you to their team. Your panel shows the inventory, clients, settings, and plan of the store you're working in.
It's not the same as «Tus cuentas»
«Tus cuentas» is for signing in with a different email. «Trabajar como» is for switching stores without leaving your account.
The «Trabajar como» section only appears in your account menu if you belong to two or more stores. If you only have one, you don't see it.
Open your account menu
Under «Trabajar como» you see each store with its brand and its name. Below each one is your role in it: «Dueño» ("Owner"), «Administrador» ("Admin"), «Gerente» ("Manager"), or «Vendedor» ("Salesperson"). Your individual profile says «Perfil individual» ("Individual profile").
Tap the store you want to go to
The store you're working in now has a checkmark and can't be tapped. Tap another one.
Done
The page reloads and you enter your panel's home with that store. In the panel, your account menu shows that agency's brand with your photo in the corner; if you chose your individual profile, just your photo.
Cliquéalo remembers in this browser the last store you chose: the next time you sign in, you land in that same store. If you haven't chosen one in this browser yet, you enter the store you own; if you don't own any, one of the agencies you belong to.
If you already have your own store and an agency adds you to its team, you keep entering the store you were already working in until you choose the agency under «Trabajar como». You get the «Tu acceso está activo» ("Your access is active") email, which tells you that, if you work in more than one store, you choose it there.
The usual case
Your agency and someone else's
You own your agency and you're a salesperson at another one. You open your account menu, tap the other agency under «Trabajar como», and the panel reloads with its inventory.
Something doesn't work the first time
An agency added you and you still see yours
An agency added you to its team, but you enter your own store. That's expected: choose the agency under «Trabajar como» and from then on this browser takes you to it.
Worst case
The switch didn't work
You see «No pudimos cambiar de tienda. Vuelve a intentarlo.» ("We couldn't switch stores. Try again."). You stay in the current store; tap the other one again.
Special case
You were removed from the team
If an agency removed you from its team, when you tap it you see «Ya no perteneces a esa tienda.» ("You no longer belong to that store.") and the list updates without it.
Special case
One of your stores has an overdue payment
The pending payment only stops you when you work in that store. In the others you keep working as usual. See Pending payment and suspension.
Special case
Several accounts in the same browser
This browser keeps a single choice: the one from the last account you chose a store with. If you later choose a store with another account, when you sign in again with the first one you may land in a different one of its stores; choose the one you want under «Trabajar como».
Sign out
Tap «Cerrar sesión» in your account menu. You see «Cerrando sesión...» ("Signing out..."; «Tu sesión se cerrará en este dispositivo.», "Your session will close on this device.") and then «Sesión cerrada.» ("Signed out."). You go back to Cliquéalo's main page. That account is also removed from «Tus cuentas» in this browser.
If signing out fails on the «Cerrar sesión» screen, you have «Reintentar» ("Retry") and «Volver al inicio» ("Back to home").
Switch between cars and homes
At the top right of your panel's content is the «Autos» ("Cars") / «Casas» ("Homes") switch. It changes what you see: inventory, text, shortcuts, and settings sections. Your account is the same.
- If you already have both views, tap the other one and the panel reloads in it.
- If you tap «Casas» and you haven't signed up as a real estate agency yet, you land on «Date de alta como inmobiliaria» ("Sign up as a real estate agency"). See Choose how to sell.
- If you tap «Autos» and you didn't have the cars view yet, it's turned on at that moment.
The usual case
Two accounts on the same computer
You add your agency account to your individual one and switch between them from «Tus cuentas».
Something doesn't work the first time
The other session already expired
When you tap it you see «Esa sesión ya expiró. Inicia sesión de nuevo con ese correo.» ("That session already expired. Sign in again with that email.") and we remove it from the list. Use «Agregar cuenta» to sign in with it again.
Worst case
The switch didn't work
You see «No pudimos cambiar de cuenta. Vuelve a intentarlo.» ("We couldn't switch accounts. Try again."). You stay in the current account; try again.
Special case
Shared computer
Sign out of each account before you leave. When you sign out, that account leaves «Tus cuentas» in that browser.
Errors and how to fix them
What you see · Your account menu, «Agregar cuenta»
«No pudimos preparar el cambio de cuenta. Intenta de nuevo.»
We couldn't prepare the account switch. Try again.
What it means. We couldn't set your current session aside.
What to do. Tap «Agregar cuenta» again.
What you see · Your account menu, «Tus cuentas»
«Esa sesión ya expiró. Inicia sesión de nuevo con ese correo.»
That session already expired. Sign in again with that email.
What it means. That account no longer has a valid session in this browser.
What to do. Tap «Agregar cuenta» and sign in with that email.
What you see · Your account menu, «Trabajar como»
«Ya no perteneces a esa tienda.»
You no longer belong to that store.
What it means. That agency removed you from its team or is no longer available.
What to do. Nothing: the list updates without that store. If you think it's a mistake, ask the agency's owner or an administrator to invite you again.
What you see · Your account menu, «Trabajar como»
«No pudimos cambiar de tienda. Vuelve a intentarlo.»
We couldn't switch stores. Try again.
What it means. The switch didn't complete. You stay in the store you were in.
What to do. Tap the store again.
What you see · Your account menu, «Trabajar como»
«Tu sesión expiró. Vuelve a iniciar sesión.»
Your session expired. Sign in again.
What it means. Your session is no longer valid in this browser.
What to do. Sign in again and choose the store again.
What you see · Your account menu, «Trabajar como»
«Tienda inválida.»
Invalid store.
What it means. We didn't recognize the store you tapped.
What to do. Reload the page and open your account menu again.
What you see · Your account menu or the «Cerrar sesión» screen
«No pudimos cerrar sesión.»
We couldn't sign you out.
What it means. Signing out failed.
What to do. Try again. On the «Cerrar sesión» screen, tap «Reintentar».