Help me sell
When you create your account in "Sell your car" you choose whether you sell as an individual or as an agency; if you have a lot, you activate it right away and we visit you to connect your Mercado Libre, or you see the plans.
When you finish your ad in "Sell your car" and create your account, we ask how you're going to sell. If you're selling your own car, you publish as usual. If you have a lot or an agency, you choose between having the Cliquéalo team help you sell or picking a plan yourself.
With cars, «Ayúdenme a vender» ("Help me sell") activates your lot on the spot and we visit you to leave your Mercado Libre account connected. With homes, the Cliquéalo team messages you on WhatsApp.
Before you start
- This question appears after you confirm your email. If you were already signed in with a confirmed email, it appears when you tap «Me gusta, publicar» ("Looks good, publish").
- If you already have a store on Cliquéalo, you don't see it: your ad is published straight to your store.
- Your ad stays saved in this browser while you choose. You don't lose anything.
«¿Cómo vas a vender?» ("How are you going to sell?")
«Vendo mi auto.» (“I'm selling my car.”). For homes it says «Vendo o rento mi propiedad.» (“I'm selling or renting my property.”).
What you can do: Tap it to publish your ad right away. Your individual seller profile opens on the free plan and you see «Publicando tu anuncio» (“Publishing your ad”).
«Vendo varios autos como negocio.» (“I sell several cars as a business.”). For homes it says «Inmobiliaria» (“Real estate agency”): «Manejo varias propiedades como negocio.» (“I manage several properties as a business.”).
What you can do: Tap it to go to «¿Cómo quieres empezar?» (“How do you want to start?”).
If you chose «Agencia o lote» by mistake, tap «Regresar» ("Back") and choose «Particular».
«¿Cómo quieres empezar?» ("How do you want to start?")
If you chose «Agencia o lote», you see two paths. «Elige el camino que te acomode. Puedes ver los planes en cualquier momento.» ("Choose the path that suits you. You can see the plans at any time.")
- «Ayúdenme a vender» ("Help me sell"): «Activamos tu lote al momento y te visitamos para dejar tu cuenta de Mercado Libre conectada.» ("We activate your lot right away and visit you to leave your Mercado Libre account connected."). For homes it says «Te escribimos por WhatsApp, conocemos tu inmobiliaria y te ayudamos a publicar tus propiedades.» ("We message you on WhatsApp, get to know your real estate agency, and help you publish your properties."). Tap «Pedir ayuda» ("Ask for help").
- «Ver planes» ("See plans"): «Elige un plan y publica tú mismo desde tu panel.» ("Choose a plan and publish yourself from your panel."). It takes you to choose your plan, enter your lot's name, and pay. See Register your agency and pay.
Activate your lot
Tap «Pedir ayuda» ("Ask for help")
You reach «Cuéntanos de tu lote» ("Tell us about your lot"): «Con esto activamos tu lote y agendamos la visita. Toma un minuto.» ("With this we activate your lot and schedule the visit. It takes a minute.")
Enter the name
In «Nombre del lote o agencia» ("Lot or agency name") enter the name your customers know you by. Your lot is activated with this name.
Say where it is
Enter your «Código postal» ("ZIP code") and choose your «Colonia» ("Neighborhood"). «Estado» ("State") and «Ciudad» ("City") fill in on their own; if you had already set your ad's location, they start with that. Then enter «Calle y número» ("Street and number"), with the street number at the end, for example «Av. Juárez 120». If it has no number, end with «s/n». If the street name has a number in it, like «Av. 16 de Septiembre», that number doesn't count: write the street number after it, for example «Av. 16 de Septiembre 45» or «Av. 16 de Septiembre No. 45».
Leave your WhatsApp
In «WhatsApp» enter the number where you want us to message you to schedule the visit. If you entered it when you created your account, it's already filled in. It becomes your lot's WhatsApp. WhatsApp notices of appointments, messages, and quotes to that number start turned off: you turn them on in Agency details.
Tell us about your inventory
In «¿Cuántos autos tienes?» ("How many cars do you have?") type how many you have or tap 10, 25, 50, or 100. Then answer «¿Ya vendes en Mercado Libre?» ("Do you already sell on Mercado Libre?") with «Sí» ("Yes") or «No».
Activate your lot
Tap «Activar mi lote» ("Activate my lot"). While it's being activated, the button says «Activando tu lote…» ("Activating your lot…"). «Al enviar se activa tu lote con estos datos.» ("When you send, your lot is activated with these details.")
What happens next
You see «Listo, tu lote ya está activo» ("Done, your lot is now active"): «Te visitaremos para dejar tu cuenta de Mercado Libre conectada. Te escribiremos por WhatsApp para agendar.» ("We'll visit you to leave your Mercado Libre account connected. We'll message you on WhatsApp to schedule."). Under «Qué sigue» ("What's next"):
Your lot now exists on Cliquéalo and you have your panel. Its name shows below.
At the number you gave us, during office hours: Monday to Friday from 9:00 to 18:00.
«Vamos a tu lote y dejamos tu cuenta de Mercado Libre conectada.» (“We go to your lot and leave your Mercado Libre account connected.”)
You also get the email «Tu lote your lot's name ya está activo» ("Your lot your lot's name is now active"). It says we'll message you on WhatsApp at the number you gave us, during office hours, to schedule the Mercado Libre visit. It has the link to your public storefront and the «Ir a mi panel» ("Go to my panel") button. Until your lot publishes its first car, the storefront says «Esta agencia está preparando su inventario» ("This agency is getting its inventory ready") and «Vuelve pronto o explora el catálogo completo.» ("Come back soon or browse the full catalog.").
Your ad isn't published yet: «Todavía no se publica. Toca para revisarlo.» ("It isn't published yet. Tap to review it."). Tapping it takes you back to «Así se verá tu anuncio» ("This is how your ad will look"). Below you have:
- «Publicar este anuncio en mi lote» ("Publish this ad on my lot"): publishes the ad you filled in to your lot and you see «Publicando tu anuncio» ("Publishing your ad"). It appears if you filled in an ad.
- «Ir a mi panel» ("Go to my panel"): takes you to your panel. In AjustesLo hacemos por ti ("Settings > Lo hacemos por ti"), under «Tus pedidos» ("Your requests"), you see the request «Visita e integración de Mercado Libre».
If you close the tab without publishing, go back to "Sell your car" while signed in: you see your ad, and tapping «Me gusta, publicar» publishes it to your lot.
Your plan is managed by the Cliquéalo team: you don't change it or pay for it by card from your panel. See Plan managed by Cliquéalo.
Ask for help for your real estate agency
Tap «Pedir ayuda» ("Ask for help")
You reach «Cuéntanos de tu inmobiliaria» ("Tell us about your real estate agency"): «Con esto te escribimos por WhatsApp. Toma un minuto.» ("With this we'll message you on WhatsApp. It takes a minute.")
Fill in your details
Enter «Nombre de la inmobiliaria» ("Real estate agency name"), your «Código postal», your «Colonia», «Calle y número», and your «WhatsApp», as in the steps above. In «¿Cuántas propiedades manejas?» ("How many properties do you manage?") type how many or tap 5, 15, 30, or 60, and answer «¿Ya vendes en Mercado Libre?».
Send your details
Tap «Enviar mis datos» ("Send my details"). While they're being sent, the button says «Enviando…» ("Sending…"). «Solo los usa el equipo de Cliquéalo para ayudarte a vender.» ("Only the Cliquéalo team uses them to help you sell.")
What happens next
You see «Listo, te escribimos por WhatsApp» ("Done, we'll message you on WhatsApp"): «El equipo de Cliquéalo te contacta para ayudarte a vender.» ("The Cliquéalo team will contact you to help you sell."). Under «Qué sigue» ("What's next"):
The Cliquéalo team already has them. Your real estate agency's name shows below.
At the number you gave us, during office hours: Monday to Friday from 9:00 to 18:00.
«En la conversación te decimos qué necesitamos.» (“In the conversation we tell you what we need.”)
Your ad isn't published yet: «Sigue guardado en este navegador. Toca para revisarlo.» ("It's still saved in this browser. Tap to review it."). Tapping it takes you back to «Así se verá tu anuncio». If you close the tab and come back while signed in, you see this same screen. When your store is ready, come back and tap «Me gusta, publicar».
Below you have «Ver planes mientras tanto» ("See plans in the meantime"), which takes you to choose a plan, and «Ir al inicio» ("Go to home").
The usual case
You have a lot and want help
You choose «Agencia o lote», tap «Pedir ayuda», fill in your details, and tap «Activar mi lote». Your lot becomes active, you publish the ad you filled in with «Publicar este anuncio en mi lote», and we message you on WhatsApp to schedule the visit.
Something doesn't work the first time
You'd rather do it yourself
You choose «Agencia o lote» and tap «Ver planes». You choose your plan, enter your lot's name, and pay. Your ad stays saved in this browser: when your account is active, go back to "Sell your car" and tap «Me gusta, publicar».
Worst case
You got a detail wrong
Your lot was already activated with those details. Tell us when we message you on WhatsApp and we fix it. If you tap «Activar mi lote» again, no new lot is created: you keep the same one. With homes, tap «Regresar», fill in your details again, and wait two minutes before sending them.
Special case
You already have a store
You don't see «¿Cómo vas a vender?»: your ad is published to your store. To change plans, go to AjustesPlan y capacidadCambiar de plan ("Settings > Plan and capacity > Change plan").
Errors and how to fix them
What you see · Cuéntanos de tu lote
«Escribe el nombre de tu lote o agencia.»
Enter the name of your lot or agency.
What it means. The name is missing or has fewer than two letters. For homes the message is «Escribe el nombre de tu inmobiliaria.» ("Enter the name of your real estate agency.").
What to do. Enter it and tap the button at the bottom again.
What you see · Cuéntanos de tu lote
«Escribe tu código postal y elige tu colonia.»
Enter your ZIP code and choose your neighborhood.
What it means. The 5-digit ZIP code is missing or you didn't choose a neighborhood.
What to do. Enter the full ZIP code and choose your neighborhood from the list.
What you see · Cuéntanos de tu lote
«Selecciona una colonia válida para el código postal.»
Select a valid neighborhood for the ZIP code.
What it means. The neighborhood doesn't match the ZIP code you entered.
What to do. Check the ZIP code and choose the neighborhood again.
What you see · Cuéntanos de tu lote
«Escribe la calle y el número.»
Enter the street and number.
What it means. Your lot's street and number are missing.
What to do. Enter them, for example «Av. Juárez 120».
What you see · Cuéntanos de tu lote
«La dirección debe terminar con el número exterior, por ejemplo: Reforma 100.»
The address must end with the street number, for example: Reforma 100.
What it means. In «Calle y número» the street number is missing at the end. A number that is part of the street name, like the one in «Calle 5 de Mayo», doesn't count.
What to do. Add the number at the end, for example «Av. Juárez 120», «Reforma 100-B», or «Av. 16 de Septiembre 45». You can also write it after «#», «No.», or «Núm.», as in «Calle 5 de Mayo No. 12». If it has no number, end with «s/n».
What you see · Cuéntanos de tu lote
«Escribe un número de WhatsApp válido.»
Enter a valid WhatsApp number.
What it means. The number is empty or incomplete.
What to do. Enter your 10-digit number. If it's from another country, first choose the country in the list on the left.
What you see · Cuéntanos de tu lote
«Escribe cuántos autos tienes.»
Enter how many cars you have.
What it means. How many cars you have is missing, or the number isn't between 1 and 5,000. For homes the message is «Escribe cuántas propiedades manejas.» ("Enter how many properties you manage.").
What to do. Type a number or tap one of the options.
What you see · Cuéntanos de tu lote
«Dinos si ya vendes en Mercado Libre.»
Tell us whether you already sell on Mercado Libre.
What it means. You didn't answer the Mercado Libre question.
What to do. Tap «Sí» or «No».
What you see · Cuéntanos de tu lote, when you tap «Activar mi lote»
«No pudimos activar tu lote. Intenta de nuevo en un momento o escríbenos.»
We couldn't activate your lot. Try again in a moment or write to us.
What it means. Your lot wasn't activated. Nothing was saved.
What to do. Wait a moment and tap «Activar mi lote» again. What you typed is still on the screen. If it shows up again, write to us.
What you see · Cuéntanos de tu lote, when you tap «Activar mi lote»
«Por ahora no podemos activar esta opción. Escríbenos y te ayudamos.»
We can't activate this option right now. Write to us and we'll help you.
What it means. Lots can't be activated from here right now.
What to do. Write to us and we'll help you sign it up. In the meantime you can tap «Regresar» and choose «Ver planes».
What you see · Cuéntanos de tu lote, when you tap «Activar mi lote»
«Necesitamos el correo de tu cuenta para activar tu lote.»
We need your account's email to activate your lot.
What it means. Your account doesn't have an email we can use for your lot.
What to do. Sign out, sign in again with your email, and go back to "Sell your car". If it keeps showing up, write to us.
What you see · Cuéntanos de tu inmobiliaria
«Ya recibimos tus datos. Si quieres corregir algo, espera dos minutos y vuelve a enviarlos.»
We already received your details. If you want to fix something, wait two minutes and send them again.
What it means. You sent your details less than two minutes ago.
What to do. Wait two minutes and tap «Enviar mis datos» again, or fix the detail when we message you on WhatsApp.
What you see · Cuéntanos de tu inmobiliaria
«No pudimos enviar tus datos. Intenta de nuevo en un momento.»
We couldn't send your details. Try again in a moment.
What it means. Your details didn't reach the team.
What to do. Wait a moment and tap «Enviar mis datos» again. What you typed is still on the screen.
What you see · Cuéntanos de tu lote or de tu inmobiliaria
«Tu sesión expiró. Vuelve a intentarlo.»
Your session expired. Try again.
What it means. Your session closed before sending.
What to do. Sign in again and go back to "Sell your car": your ad is still saved.