Plan managed by Cliquéalo

Some agencies work with a plan that the Cliquéalo team sets up and manages. That plan isn't paid by card from your panel and doesn't go through Stripe's payment portal: you agree on the terms with the Cliquéalo team.

How you know Cliquéalo manages your planCopy Anchor Link

In Ajustes›Plan y capacidad ("Settings > Plan and capacity"):

• Next to the title, the chip says «Plan administrado por Cliquéalo» ("Plan managed by Cliquéalo").
• In «Plan y pagos» ("Plan and payments"), the «Plan» row has your plan's name and «Precio acordado» ("Agreed price") instead of a price.
• The «Cambiar de plan» ("Change plan") block says «Plan administrado por Cliquéalo» and «Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.» ("Cliquéalo manages your plan. To change or cancel it, write to us."), with the «Escríbenos» ("Write to us") button. It has no button to go to Cambiar de plan and no «Gestionar pagos» ("Manage payments"). Only people with billing permission in your agency see this block.

In Ajustes›Resumen ("Settings > Summary"), the «Plan actual» ("Current plan") block also says «Precio acordado» next to your plan's name. In Ajustes›Plan y capacidad›Cambiar de plan ("Settings > Plan and capacity > Change plan"), below the title, you also see «Plan administrado por Cliquéalo».

In Cambiar de plan ("Change plan"), the «Planes» ("Plans") block looks like this:

• Below «Planes» you see «Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.» ("Cliquéalo manages your plan. To change or cancel it, write to us."), with the «Escríbenos» ("Write to us") button.
• Your plan shows «Tu plan» ("Your plan"), and at the bottom it says «Es tu plan» ("It's your plan"). If Cliquéalo set it up to fit your agency, it comes first, with its name, how many cars fit, and what it includes.
• Instead of the price, your plan says «Precio acordado» ("Agreed price") and «Tus cargos están en Plan y capacidad.» ("Your charges are in Plan and capacity.").
• The other plans show their price and what they include, with no button and no free days. They help you know what to ask us for.

What it includesCopy Anchor Link

What it includes depends on what you agreed on with Cliquéalo. It may include:

• Lo hacemos por ti, without subscribing to it separately. Ajustes›Lo hacemos por ti ("Settings > Lo hacemos por ti") is active from the start, with «Por aprobar» ("To approve"), «Permisos» ("Permissions"), and «Tus pedidos» ("Your requests"). If you open «Lo hacemos por ti» from your panel, you don't see the packages: it takes you straight to that section. The first thing to do is give the team permissions. See Team permissions.
• Mercado Libre. The plans Cliquéalo sets up to fit your agency include Mercado Libre no matter how many cars they allow. In Ajustes›Integraciones›Conectar aplicaciones ("Settings > Integrations > Connect apps") you confirm it with «Mercado Libre está incluido en tu plan …» ("Mercado Libre is included in your plan …"). Mercado Libre's own fees are paid separately. See Mercado Libre in Cliquéalo.

If your agency started directly with a managed plan, «Tus pedidos» already shows the request «Visita e integración de Mercado Libre» ("Visit and Mercado Libre integration"). Cliquéalo creates it for your agency; you don't request it or cancel it: it has no «Cancelar» ("Cancel") and says «Esta solicitud la atiende el equipo de Cliquéalo. Si ya no la necesitas, escríbenos.» ("The Cliquéalo team handles this request. If you no longer need it, write to us."). See Requests and approvals.

Your chargesCopy Anchor Link

What you agreed on with Cliquéalo, such as a recurring fee or a commission for each car you sell, is paid separately, without a card. You see it in Ajustes›Plan y capacidad ("Settings > Plan and capacity"), in the «Tus cargos» ("Your charges") block: «Lo que acordaste con Cliquéalo y se paga aparte, sin tarjeta. Para pagar o aclarar un cargo, escríbenos.» ("What you agreed on with Cliquéalo, paid separately, without a card. To pay or clear up a charge, write to us."). Only people with billing permission in your agency see it.

• «Por pagar» ("To pay"): how much you owe in total and how many charges that is, for example «2 cargos por pagar; 1 ya venció.» ("2 charges to pay; 1 is already overdue."). If you owe nothing: «No debes nada por ahora.» ("You don't owe anything for now.").
• One row per charge: its name (for example «Cuota mensual de noviembre 2026» ("Monthly fee for November 2026") or «Comisión por venta del 12 de octubre de 2026» ("Commission for the sale on October 12, 2026")), the type («Cuota» ("Fee"), «Comisión por venta» ("Sales commission"), or «Ajuste» ("Adjustment")), the amount, its status, and the date it's due or the date your payment was recorded.
• Order: overdue and pending charges first, the one due soonest at the top; then paid and canceled charges, most recent first.
• Earlier charges: what you owe always shows in full. Of the paid and canceled charges you see the most recent; if there are more, at the end you see «N cargos anteriores» ("N earlier charges") with «Ya están pagados o cancelados. Si necesitas su detalle, escríbenos.» ("They're already paid or canceled. If you need their details, write to us.").
• New plan: if there are no charges yet, you see «Sin cargos todavía» ("No charges yet") with «Aquí verás tus cuotas y comisiones en cuanto se registren.» ("You'll see your fees and commissions here as soon as they're recorded.").

How the commission is calculatedCopy Anchor Link

The commission is a percentage of the car's sale price. Its row shows the full calculation: the sale price, the percentage you agreed on, and the result, rounded to the cent. For example, «$250,000.00 × 3 % = $7,500.00».

How you payCopy Anchor Link

You pay the way you agreed with the Cliquéalo team, for example by bank transfer. When the team records your payment, the charge changes to «Pagado» ("Paid"). If an amount doesn't add up for you, write to us before paying.

What you request by writing to usCopy Anchor Link

While Cliquéalo manages your plan, there are things you can't do on your own. Where it isn't possible, you don't see the button and we tell you how to ask for it; where the button does appear and you try, you see a message and nothing changes.

Changing or canceling your plan and opening the payment portal are always requested by writing to us while Cliquéalo manages your plan. Disconnecting Mercado Libre depends on your plan: it may require a Cliquéalo key, not be allowed on your own, or work like in any other agency if your plan doesn't include Cliquéalo managing your integrations. The same goes for the accounts you saved in «Otras plataformas» ("Other platforms") and for your pages and accounts in «Facebook e Instagram» ("Facebook and Instagram"): if your plan doesn't allow it, instead of «Desconectar» ("Disconnect") you see the reason. See Connect another platform and Connect Facebook and Instagram.

For any of these changes, write to us; for example, with «Escríbenos» in the «Cambiar de plan» block of Ajustes›Plan y capacidad ("Settings > Plan and capacity"), or with «Escríbenos» or «Hablar con el equipo» ("Talk to the team") in Ajustes›Plan y capacidad›Cambiar de plan ("Settings > Plan and capacity > Change plan").

Disconnect Mercado Libre with a keyCopy Anchor Link

A key is a 12-character code, like K7QM-2XRT-9HBD, that only the Cliquéalo team can generate. It works for a single disconnection, only for your agency, and it expires after a number of hours that depends on your plan.

Once it disconnects, the key no longer works. If Mercado Libre doesn't confirm the disconnection, the key still works and you can try again. If it expires before you use it, ask us for another one.

The key only lets you disconnect your integrations. Even if you have it, changing or canceling your plan still shows «Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.»: the Cliquéalo team does that when you ask.

What the team is told aboutCopy Anchor Link

With your managed plan, the Cliquéalo team is told when you:

• mark a car as «Vendido» ("Sold");
• delete or pause a listing that has prospects;
• revoke the team's permission in Lo hacemos por ti.

You aren't asked for anything extra: the action works as usual. The notice lets the team follow up, for example, to record the sale or ask whether you need anything.

If your managed plan has an end dateCopy Anchor Link

If you agreed on an end date with Cliquéalo, your managed plan lasts until that day. If you want to keep it, write to us before that date.

When the end date arrives:

• Your agency moves to a free plan. You see its name in Ajustes›Plan y capacidad ("Settings > Plan and capacity"), in the «Plan» row, and the chip next to the title says «Plan gratis» ("Free plan"). The «Cambiar de plan» block has the «Mejorar plan» ("Upgrade plan") button again.
• Cambiar de plan ("Change plan") no longer says «Plan administrado por Cliquéalo» ("Plan managed by Cliquéalo"): you can choose a plan and pay for it by card, like any agency.
• What came with your managed plan, such as Lo hacemos por ti or Mercado Libre, is no longer included.
• You no longer need a key to disconnect your integrations, and the team is no longer told what you do with your cars.
• Nothing is deleted or unpublished. If you have more cars published than your new plan allows, they stay published, but you can't publish more until you free up spots or change plans.
• What you owed stays in «Tus cargos» ("Your charges"). To pay it or clear it up, write to us.
• If the team later records something you agreed on while your managed plan was active, for example the commission for a car you sold before the end date, it also shows up in «Tus cargos», with the terms you had then.

Messages and what to doCopy Anchor Link

What you see · Change plan or Plan and capacity

«Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.»

Cliquéalo manages your plan. To change or cancel it, write to us.

What it means. Cliquéalo manages your plan, and it isn't changed, canceled, or paid from your panel. In Ajustes›Plan y capacidad it's always in the «Cambiar de plan» block, and in Ajustes›Plan y capacidad›Cambiar de plan it's below «Planes», instead of each plan's buttons. It shows up even if you have a key to disconnect Mercado Libre.

What to do.

1. Write to us and tell us what you want to change.

What you see · Connected accounts, when tapping «Desconectar» without a key

«Tu plan incluye que Cliquéalo administre tus integraciones. Para desconectarlas, pídenos una llave y escríbela aquí.»

Your plan includes Cliquéalo managing your integrations. To disconnect them, ask us for a key and type it here.

What it means. Your plan includes Cliquéalo managing your Mercado Libre account. The account stays connected.

What to do.

1. Write to us and ask for a key.
2. Type it in «Llave de Cliquéalo» before it expires and confirm.

What you see · Connected accounts, when disconnecting with a key

«La llave no es válida, ya se usó o ya venció. Pídenos una nueva.»

The key isn't valid, was already used, or already expired. Ask us for a new one.

What it means. The key doesn't match any current key for your agency: it was mistyped, already used, or past its date. The account stays connected.

What to do.

1. Check that you typed it in full (12 characters).
2. If it keeps showing up, ask us for a new one.

What you see · Connected accounts, when disconnecting with a key

«Hiciste demasiados intentos. Espera una hora o escríbenos.»

You made too many attempts. Wait an hour or write to us.

What it means. Several keys that didn't work were typed in a short time. For security, your agency's attempts are paused for one hour.

What to do.

1. Wait an hour and try again with the right key, or write to us.

What you see · Connected accounts, instead of «Desconectar»

«Tu plan incluye que Cliquéalo administre tus integraciones. Para desconectarlas, escríbenos.»

Your plan includes Cliquéalo managing your integrations. To disconnect them, write to us.

What it means. Your plan doesn't let you disconnect your integrations on your own, not even with a key. That's why your account has no «Desconectar» and stays connected.

What to do.

1. Write to us and tell us what you need.

What you see · Listings, when deleting or pausing

«Esta publicación tiene prospectos que atiende Cliquéalo. Para quitarla, escríbenos.»

This listing has prospects that Cliquéalo is handling. To remove it, write to us.

What it means. The listing has interested buyers that the Cliquéalo team is handling, and your plan doesn't let you remove it on your own. Nothing was deleted or paused.

What to do.

1. Write to us: the team removes it with you and lets the interested buyers know.

What you see · Pop-up notice when tapping «Contratar» in Lo hacemos por ti

«Tu plan ya incluye este servicio.»

Your plan already includes this service.

What it means. Lo hacemos por ti already comes with your plan; you don't need to subscribe to it or pay for it separately. It shows up if you had the packages open from before your plan was activated.

What to do.

1. Reload the page: it takes you to Ajustes›Lo hacemos por ti.