Change plans
How moving up and down a plan works, and how each case is charged.
You change plans in AjustesPlan y capacidadCambiar de plan ("Settings > Plan and capacity > Change plan"), with the button of the plan you want.
To get there, go to AjustesPlan y capacidad ("Settings > Plan and capacity") and, in the «Cambiar de plan» ("Change plan") block, tap the button. It always appears if you have billing permission and there are plans available, even if you already have the highest plan. What it says depends on your plan:
| Button | When |
|---|---|
| «Vender como lote» ("Sell as a lot") | You sell as an individual. |
| «Mejorar plan» ("Upgrade plan") | You have the free plan. |
| «Subir de plan» ("Move up a plan") | There are only plans more expensive than yours. |
| «Cambiar de plan» ("Change plan") | There are plans cheaper than yours, or you already have the highest one. |
To go back, tap «Volver a Plan y capacidad» ("Back to Plan and capacity"), next to the title.
If Cliquéalo manages your plan, «Plan y capacidad» doesn't have that button: the «Cambiar de plan» block says «Plan administrado por Cliquéalo» ("Plan managed by Cliquéalo") and «Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.» ("Cliquéalo manages your plan. To change or cancel it, write to us."), with «Escríbenos» ("Write to us"). If you get to Cambiar de plan, the plans have no button: your plan shows as «Tu plan» ("Your plan") and you ask for the change by writing to us. See Plan managed by Cliquéalo.
The change is made on your current subscription, without entering your card again:
- Moving up to a more expensive plan is charged today, only the difference for the days left in your period. See Move up a plan.
- Moving down to a cheaper plan is scheduled for the day what you already paid ends. There's no refund. See Move down a plan.
If you're on your trial
During your trial without a card, the change is also made on your subscription. When you move up you pay nothing today: the summary shows «Hoy pagas» ("You pay today") at zero and, under «Al terminar tu prueba» ("When your trial ends"), what you'll pay with the new plan. See Trial without a card.
How does Cliquéalo know whether you're moving up or down?
It compares what you'd pay in a year with each plan. If the new one costs more, it's a move up; if it costs less, it's a move down. That's why going from monthly to a discounted yearly plan counts as a move down: you pay less per year and the change applies when your current period ends.
When you can't change
What you see · Change plans
«Tu suscripción no está al corriente. Actualiza tu forma de pago antes de cambiar de plan.»
Your subscription isn't up to date. Update your payment method before changing plans.
What it means. You have a pending payment.
What to do. Catch up in Stripe's billing portal and try again. In an agency it opens with «Gestionar pagos» ("Manage payments") in AjustesPlan y capacidad ("Settings > Plan and capacity"); if you sell as an individual, with «Administrar pago» ("Manage payment") in AjustesFacturación ("Settings > Billing"). See Billing.
What you see · Change plans
«Tu suscripción está en pausa. Reanúdala con tu tarjeta antes de cambiar de plan.»
Your subscription is paused. Resume it with your card before changing plans.
What it means. Your trial ended without a card and your account is paused.
What to do. Tap «Reanudar» ("Resume") on your panel's «Tu cuenta está en pausa» ("Your account is paused") notice and add your card. When your account is active again, change plans. See Trial without a card.
What you see · Change plans
«Tu plan está programado para cancelarse. Reactívalo desde pagos antes de cambiarlo.»
Your plan is scheduled to be canceled. Reactivate it from payments before changing it.
What it means. You canceled your plan and it will end at the end of the period.
What to do. Reactivate it in the billing portal («Gestionar pagos» in an agency or «Administrar pago» if you sell as an individual) and then change it.
What you see · Change plans
«Tienes un cambio de plan esperando pago. Termínalo antes de hacer otro.»
You have a plan change waiting for payment. Finish it before making another one.
What it means. You started a move up and the payment wasn't completed (for example, your bank asked you to confirm it).
What to do. Finish that payment from Stripe's email or invoice, or wait for it to expire, and try again.
What you see · Change plans
«No tienes permiso para cambiar el plan.»
You don't have permission to change the plan.
What it means. Your role doesn't manage payments.
What to do. Ask your agency's owner or an administrator.
What you see · Change plans
«Ya estás en ese plan.»
You're already on that plan.
What it means. You chose the plan you already have.
What to do. Nothing; choose another plan if you want to change.
What you see · Change plans
«Ese plan es para lotes; créalo desde la opción de lote.»
That plan is for lots; create it from the lot option.
What it means. You have an individual profile and that plan is for agencies.
What to do. Use «Crear lote …» ("Create lot …") on that plan. See Turn your profile into an agency.
What you see · Change plans
«Ese plan todavía no está publicado en Stripe.»
That plan isn't published on Stripe yet.
What it means. The plan exists but can't be charged online yet.
What to do. Write to us from «Hablar con el equipo» ("Talk to the team").
What you see · Change plans
«Tu suscripción tiene varios conceptos; escríbenos para cambiarla.»
Your subscription has several items; write to us to change it.
What it means. Your subscription includes more than one item and can't be changed on its own.
What to do. Write to us and we'll do it with you.
What you see · Change plans
«Tu cuenta no tiene una suscripción en Stripe para cambiar.»
Your account doesn't have a Stripe subscription to change.
What it means. Your plan doesn't have an active online charge, for example because the Cliquéalo team assigned it to you.
What to do. Write to us to move it to a card charge.
What you see · Change plans, below «Planes»
«Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.»
Cliquéalo manages your plan. To change or cancel it, write to us.
What it means. You have a plan managed by Cliquéalo. It isn't changed or canceled from your panel, so the plans have no «Cambiar a …» ("Change to …") or «Bajar a …» ("Move down to …").
What to do. Write to us with «Escríbenos» ("Write to us"), next to the message. See Plan managed by Cliquéalo.
Other possible notices: «Ese plan no está disponible.» ("That plan isn't available."), «Ya pagas ese precio.» ("You already pay that price."), «El plan nuevo se cobra en otra moneda.» ("The new plan is charged in another currency."), «Ese precio no se puede usar para cambiar de plan.» ("That price can't be used to change plans."), and «El pago en línea no está disponible en este momento.» ("Online payment isn't available right now."). In all of them, choose another plan or write to us.