Trial without a card
How your lot's free trial works, how to add your card, and what happens if it ends without one.
With the trial without a card, you use your lot with a paid plan, free, for the days you see on screen. To start, we don't ask for a card. Before it ends we let you know: if you add your card you continue without a pause, and if you don't, your account is paused until you add it, without losing anything.
How you get it
- When you create your account, in the welcome: you choose «Lote o agencia» ("Lot or agency"), fill in your lot's details, and tap «Empezar mi prueba gratis» ("Start my free trial"). See Welcome when you create your account.
- If you already sell as an individual and want to move to a lot with a trial, write to us from Contact. The Cliquéalo team can open it for you.
The trial is for car lots and agencies. If there's no trial available right now, the welcome offers you the plans.
What it includes
The screen tells you everything before you start:
- How many days it lasts and with which plan, in «Cuéntanos de tu lote» ("Tell us about your lot") and «Tu prueba» ("Your trial").
- What that plan includes, in «Tu lote durante la prueba» ("Your lot during the trial"); for example, how many cars you can have published.
- How much you'd pay when it ends if you add your card.
- The date it ends.
During the trial you use your lot with everything in that plan.
While your trial lasts
The lot's owner and whoever manages billing see in their panel how many days are left:
- Above your panel's content, next to the «Autos» / «Casas» ("Cars" / "Homes") switch, the Prueba · N días ("Trial · N days") chip with the «Agregar tarjeta» ("Add card") button.
- In the last days, a yellow notice appears at the top of the panel instead of the chip: «Te quedan N días de tu prueba de …» ("You have N days left in your … trial"; on the last one, «Te queda 1 día de tu prueba de …», "You have 1 day left in your … trial"), «Termina el» ("It ends on") with the date, and «Agrega tu tarjeta para seguir sin pausa.» ("Add your card to keep going without a pause."), with «Agregar tarjeta».
- In AjustesPlan y capacidad ("Settings > Plan and capacity"), your subscription's chip says «En prueba» ("On trial").
We also let you know by email a few days before and on the last day:
| Subject | When it arrives | What it says |
|---|---|---|
| «Te quedan N días de tu prueba de …» ("You have N days left in your … trial") | A few days before it ends. | «Tu prueba está por terminar» ("Your trial is about to end"), the day it ends, and what happens if you don't add your card. |
| «Último día de tu prueba de …» ("Last day of your … trial") | On the last day. | «Último día de tu prueba» ("Last day of your trial") and «Este es el último aviso que te mandamos antes de que termine tu prueba.» ("This is the last notice we'll send you before your trial ends."). |
Both say «Agrega tu tarjeta antes de esa fecha y tu cuenta sigue sin pausa. El primer cobro se hace cuando termina la prueba.» ("Add your card before that date and your account continues without a pause. The first charge is made when the trial ends."). Their «Agregar tarjeta» button opens your panel in AjustesFacturación ("Settings > Billing"). They go to the lot owner's email; if you already added your card, we don't send them.
Add your card
Only the owner or whoever manages billing can add it.
Tap «Agregar tarjeta»
It's on the «Prueba · N días» chip or on your panel's yellow notice. While it opens, it says «Abriendo…» ("Opening…").
Add your card in Stripe
You go to Stripe's secure payment page. There you add your card. Cliquéalo never sees or stores your card.
Go back to your panel
When you leave Stripe, you go back to AjustesFacturación.
Nothing is charged today. The first charge is made when your trial ends and your account continues without a pause. You can also add it with «Gestionar pagos» ("Manage payments") in AjustesPlan y capacidad. See Billing.
If it ends without a card
Your account is paused:
- Your publications stop showing on the site and you can't publish new ones.
- Nothing is deleted: your publications, their photos, and your data stay saved.
- You can still enter your panel and save publications as drafts.
This is what you see:
- If you had the panel open, the «Tu prueba terminó» ("Your trial ended") notification with «Agrega tu tarjeta para reactivar tu cuenta. Tus publicaciones vuelven en cuanto se confirme el pago.» ("Add your card to reactivate your account. Your publications come back as soon as the payment is confirmed.").
- At the top of your panel, the «Tu cuenta está en pausa» ("Your account is paused") notice: «Tus publicaciones no se ven en el sitio y no puedes publicar nuevas. Agrega tu tarjeta y vuelven como estaban.» ("Your publications don't show on the site and you can't publish new ones. Add your card and they come back as they were."), with «Reanudar» ("Resume").
- When you enter your panel, the «Reanuda tu suscripción» ("Resume your subscription") window. It says the plan and the day your trial ended, «Plan …», and how many publications you have saved, with «Reanudar suscripción» ("Resume subscription") and «Ahora no» ("Not now"). Below the button: «En la página segura de pagos agregas tu tarjeta. El primer cobro se hace al reanudar.» ("On the secure payment page you add your card. The first charge is made when you resume."). It shows at most once a day in each browser.
- In AjustesPlan y capacidad, your subscription's chip says «En pausa» ("Paused").
While your account is paused:
| What you try | What you see |
|---|---|
| Create a publication | «Tu cuenta está en pausa» and «Puedes guardar esta publicación como borrador. No se verá en el sitio hasta que tu cuenta vuelva a estar activa.» ("You can save this publication as a draft. It won't show on the site until your account is active again.") |
| Send it to publish | «Tu cuenta está en pausa» and «Por ahora no puedes publicar. Tus publicaciones están guardadas y vuelven como estaban en cuanto tu cuenta esté activa otra vez.» ("For now you can't publish. Your publications are saved and come back as they were as soon as your account is active again.") |
| Change plans | «Tu suscripción está en pausa. Reanúdala con tu tarjeta antes de cambiar de plan.» ("Your subscription is paused. Resume it with your card before changing plans.") |
| Buy an add-on, such as a boost | «Tu cuenta está en pausa. Podrás contratarlo cuando vuelva a estar activa.» ("Your account is paused. You'll be able to buy it when it's active again.") |
Reactivate your account
Only the owner or whoever manages billing can reactivate it.
Tap «Reanudar»
It's on the «Tu cuenta está en pausa» notice. In the «Reanuda tu suscripción» window the button says «Reanudar suscripción». While it opens, it says «Abriendo…».
Add your card in Stripe
On Stripe's secure payment page you add your card. The first charge is made when you resume.
Wait for the confirmation
You go back to your panel. As soon as the payment is confirmed, your account and your publications come back as they were: each publication returns to the status it had.
When it's reactivated you see the «Cuenta reactivada» ("Account reactivated") notification with «Tu cuenta está activa otra vez y restauramos N publicaciones.» ("Your account is active again and we restored N publications.") (or «Tu cuenta está activa otra vez.», "Your account is active again.", if you didn't have publications).
If you can't pay yourself, the window says «Solo el dueño o quien administra la facturación puede reanudar la suscripción.» ("Only the owner or whoever manages billing can resume the subscription.") with «Entendido» ("Got it"), and the notice says «Pídele al dueño o a quien administra la facturación que reanude la suscripción.» ("Ask the owner or whoever manages billing to resume the subscription.").
The usual case
You add your card during the trial
Nothing is charged today. The first charge is made on the day your trial ends and your lot continues without a pause.
Something doesn't work the first time
It ends without a card and you add it later
Your account is paused. When you tap «Reanudar» and add your card, as soon as the payment is confirmed your publications come back as they were.
Worst case
You're not the one who pays
You don't see «Agregar tarjeta» or «Reanudar». Let your lot's owner or whoever manages billing know.
Special case
There's no trial available
When you choose «Lote o agencia» you see «Elige un plan para tu lote» ("Choose a plan for your lot"). Choose a plan with «Ver planes» ("See plans") or start free as an individual. See Register your agency and pay.
Errors when adding your card
They appear in a pop-up notice.
What you see · «Agregar tarjeta» or «Reanudar»
«No tienes permiso para gestionar la facturación.»
You don't have permission to manage billing.
What it means. Your role can't manage the lot's payments. When resuming, the message continues with «Pídele al dueño de la cuenta que regularice el pago.» ("Ask the account owner to settle the payment.").
What to do. Ask the owner or whoever manages billing.
What you see · «Agregar tarjeta» or «Reanudar»
«No pudimos abrir el portal de pagos.»
We couldn't open the billing portal.
What it means. Something failed when opening Stripe's payment page. You can also see «No pudimos preparar tu perfil de pago.» ("We couldn't prepare your payment profile.").
What to do. Try again in a few minutes. If it continues, write to us.
What you see · «Agregar tarjeta» or «Reanudar»
«El portal de pagos no está disponible en este momento.»
The billing portal isn't available right now.
What it means. We can't open the payment page for now.
What to do. Try later. If it stays the same, write to us.
What you see · «Reanudar»
«Tu cuenta no tiene un pago atrasado.»
Your account doesn't have an overdue payment.
What it means. Your account was already reactivated.
What to do. Reload your panel.
Leftover cars when moving down a plan
Choose which cars stay published, back up the rest, and understand what happens to them.
Plan managed by Cliquéalo
What it means that Cliquéalo manages your plan, what it includes, where to see your charges, which changes you request by writing to us, and what happens on its end date.