Billing
Where to see your plan, your payment method, and your receipts, and what each status of your subscription means.
Where you manage payments depends on your account. In an agency, everything is in «Plan y capacidad» ("Plan and capacity"). If you sell as an individual, it's in «Facturación» ("Billing").
In AjustesFacturación ("Settings > Billing") you see «Quién paga esta cuenta y dónde se administra.» ("Who pays for this account and where it's managed."):
- «La paga tu organización» ("Your organization pays for it"): your agency's name in «Organización» ("Organization") and «Ninguno» ("None") in «Tu cargo en la factura» ("Your charge on the invoice") («Tu usuario no tiene cobros propios: todo se factura a la organización.», "Your user has no charges of its own: everything is billed to the organization."). The whole team sees this, the owner included.
- «Dónde se administra» ("Where it's managed"): «Plan y pagos de la organización» ("The organization's plan and payments") takes you to «Plan y capacidad». «Ahí viven el plan, el método de pago y los recibos. Necesitas permiso de facturación para tocarlos.» ("The plan, the payment method, and the receipts live there. You need billing permission to change them.")
In AjustesPlan y capacidad ("Settings > Plan and capacity") is what your agency pays:
- Next to the title, a chip with your plan's status. See the statuses below.
- «Plan y pagos» ("Plan and payments"): your plan's name and price in «Plan», how many cars you have published out of how many fit in «Capacidad» ("Capacity") and, if you pay for a plan, the «Fecha de renovación» ("Renewal date"). If Cliquéalo manages your plan or set it up to fit your agency, instead of the price it says «Precio acordado» ("Agreed price").
- «Tus cargos» ("Your charges"), if Cliquéalo manages your plan or your agency has charges that are paid separately, without a card. See Plan managed by Cliquéalo.
- «Cambiar de plan» ("Change plan"): the button that takes you to Cambiar de plan and «Gestionar pagos» ("Manage payments"), which opens Stripe's billing portal. There you change your card, download receipts, or cancel. When you leave the portal you go back to «Plan y capacidad». What the button says is explained in Change plans.
If Cliquéalo manages your plan, the «Cambiar de plan» block doesn't have those buttons: it says «Plan administrado por Cliquéalo» ("Plan managed by Cliquéalo") and «Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.» ("Cliquéalo manages your plan. To change or cancel it, write to us."), with «Escríbenos» ("Write to us").
Only people with billing permission see the button to go to Cambiar de plan, «Tus cargos», and «Gestionar pagos». «Gestionar pagos» appears once your agency has card payments in Stripe and Cliquéalo doesn't manage its plan.
If you don't have an advertiser account yet and don't belong to an organization, «Facturación» says «Todavía no hay nada que cobrar» ("There's nothing to charge yet").
Your subscription statuses
They have the same names on both screens: in an agency, in the chip next to the «Plan y capacidad» title; if you sell as an individual, in the «Estado» ("Status") row in «Facturación».
Your plan is paid and up to date.
You're in your trial days. When they end, the card you added is charged; if you didn't add one, your account is paused.
What you can do: Add your card before it ends. See Trial without a card.
A charge for your plan didn't go through.
What you can do: Pay in the billing portal: «Gestionar pagos» in an agency or «Administrar pago» if you sell as an individual.
The invoice was left unpaid.
What you can do: Pay in the billing portal.
You started a payment and it wasn't finished, or it already expired.
What you can do: Choose your plan again in «Cambiar de plan».
Your trial ended without a card. Your publications don't show on the site, but nothing was deleted.
What you can do: Tap «Reanudar» on your panel's «Tu cuenta está en pausa» notice and add your card. See Trial without a card.
Your subscription ended.
What you can do: Choose a plan again in «Cambiar de plan».
In «Plan y capacidad», «Activa» and «En prueba» have a check mark.
Other chips in an agency
If your agency doesn't have a card subscription, or if Cliquéalo manages its plan, the «Plan y capacidad» chip says where your plan comes from:
The Cliquéalo team sets up and manages your plan. It isn't paid by card from your panel.
What you can do: To change or cancel it, write to us. See Plan managed by Cliquéalo.
You're on the no-cost plan.
What you can do: Move up to a paid plan from «Cambiar de plan».
Your agency doesn't have a current plan.
What you can do: Choose your plan in «Cambiar de plan».
The Cliquéalo team assigned you a paid plan without a card charge.
What you can do: Write to us if you want to switch it to a card charge.
Your plan is paid and up to date.
«Plan administrado por Cliquéalo» and «Plan pagado» have a check mark. See Plan managed by Cliquéalo and Trial without a card.
If you sell as an individual and don't have a subscription, the «Estado» row in «Facturación» says «Sin suscripción» ("No subscription"), with «Estás en el plan sin costo. No hay nada que cobrarte.» ("You're on the no-cost plan. There's nothing to charge you.").
«Cambiar de plan» is in AjustesPlan y capacidadCambiar de plan ("Settings > Plan and capacity > Change plan"). See Change plans.
Errors when opening the billing portal
What you see · Plan y capacidad, when tapping «Gestionar pagos», or Facturación, when tapping «Administrar pago»
«No tienes permiso para gestionar la facturación.»
You don't have permission to manage billing.
What it means. Your role can't manage the account's payments.
What to do.
- Ask the owner or an administrator of your agency.
What you see · Plan y capacidad, when tapping «Gestionar pagos», or Facturación, when tapping «Administrar pago»
«No pudimos abrir el portal de pagos.»
We couldn't open the billing portal.
What it means. Something failed while opening the Stripe portal.
What to do.
- Try again in a few minutes. If it continues, write to us.
What you see · Facturación, when tapping «Administrar pago»
«El portal de pagos no está disponible en este momento.»
The billing portal isn't available right now.
What it means. For now we can't open the portal. In «Plan y capacidad», «Gestionar pagos» shows as disabled for the same reason.
What to do.
- Try later. If it's still the same, write to us.
What you see · Plan y capacidad, when tapping «Gestionar pagos»
«Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.»
Cliquéalo manages your plan. To change or cancel it, write to us.
What it means. Cliquéalo manages your plan, and the billing portal doesn't open from your panel. It shows up if you had «Plan y capacidad» open from before your plan became managed; when you open it again, «Gestionar pagos» no longer appears.
What to do.
- Write to us. See Plan managed by Cliquéalo.
In «Plan y capacidad» these messages show up in a pop-up notice; in «Facturación», below the button.