Move up a plan
Today you pay only the difference for the remaining days; if the payment doesn't go through, you stay as you are.
Choose the plan
In AjustesPlan y capacidadCambiar de plan ("Settings > Plan and capacity > Change plan") tap «Cambiar a …» ("Change to …") on the plan you want. While it's calculated you see «Calculando…» ("Calculating…").
Review the charge
The «Subir a …» ("Move up to …") window says «Solo pagas la diferencia» ("You only pay the difference") and shows you:
- «Lo que no usaste de» ("What you didn't use of") your current plan, which is deducted;
- what the new plan costs for what's left of the period;
- «Hoy pagas» ("You pay today"): the total charged now;
- «Desde el» ("Starting on") your renewal day, what you'll pay each period;
- «Autos publicados» ("Published cars"): how many you had and how many you'll have.
Confirm
Tap «Pagar $… y cambiar» ("Pay $… and change"). If there's nothing to pay today, the button says «Cambiar a …».
Stripe does the calculation with your actual period, to the day. Your saved card is charged immediately.
The usual case
The payment goes through
You see «Listo, ya tienes … Tu plan se actualiza en cuanto Stripe confirma el pago.» ("Done, you now have … Your plan updates as soon as Stripe confirms the payment."). In a few seconds your panel shows the new limit, and the En espera ("On hold") cars that now fit are published on their own.
Something doesn't work the first time
Your bank asks you to confirm the payment
We take you to Stripe's payment page to confirm it. As soon as you confirm, the change is applied. If you don't confirm it, you stay on your current plan.
Worst case
The payment is declined
You see «Stripe no pudo cobrar el cambio. Revisa tu forma de pago e intenta de nuevo.» ("Stripe couldn't charge the change. Check your payment method and try again."). Nothing changes and you aren't charged for the new plan.
Special case
You're in your free period
Today you pay $0. When the free period ends you pay the new plan's price. If you had a scheduled move-down, it's canceled: the window warns you with «Se cancela tu cambio programado a …» ("Your scheduled change to … is canceled").
Charge errors
What you see · Move up a plan
«El monto cambió desde que lo revisaste. Vuelve a revisar el cambio.»
The amount changed since you reviewed it. Review the change again.
What it means. Between opening the window and confirming, something about the charge changed, for example a discount. For security, we don't charge an amount different from the one you saw.
What to do. Close the window, open it again, and review the updated amount.
What you see · Move up a plan
«El cálculo ya venció. Vuelve a revisar el cambio.»
The calculation expired. Review the change again.
What it means. You left the window open for more than 15 minutes. The amount depends on the exact moment of the change.
What to do. Open it again and confirm.
What you see · Move up a plan
«Stripe no pudo calcular el cambio. Intenta de nuevo en un momento.»
Stripe couldn't calculate the change. Try again in a moment.
What it means. We couldn't get the calculation at that moment.
What to do. Try in a few minutes. If it continues, write to us.