Welcome when you create your account
Choose or confirm whether you sell as an individual or as a lot and, if you have a lot, start your trial without a card.
The first time you enter your panel with your email confirmed, we ask how you sell on Cliquéalo. If you sell your own car, your account is ready in seconds and free. If you have a lot, a few short steps activate it with a free trial, no card needed. If your account already existed, you just confirm how you sell today or change your account from individual to lot. You do it only once.
In the browser tab, the page says «Bienvenido a Cliquéalo» ("Welcome to Cliquéalo").
When it appears
- When you enter your panel with your email confirmed, if you haven't gone through the welcome yet. Until you do, any panel page, including your messages, brings you here first.
- Also if your account already existed: if you already sell as an individual, or you're already part of a lot or a real estate agency, you see it once to confirm how you sell.
- If you don't have a store yet and you open a panel page that's for selling, such as the home page, your inventory, publishing, or your appointments.
- In the settings window, if you see «Aún no tienes cuenta de anunciante» ("You don't have an advertiser account yet"), the «Empezar» ("Start") button brings you here.
Once you choose or confirm, it doesn't appear again: you go straight to your panel. It doesn't appear if your account belongs to a partner bank. If you started with "Sell your car" and your individual account was set up there, or you activated your lot with «Ayúdenme a vender» ("Help me sell"), you don't see it either. See Choose how to sell.
Before you start
- Your email confirmed. If it isn't, we ask for the code first. See Create your account.
- For a lot: its name, a WhatsApp number where your customers can write to you, and the address with ZIP code, neighborhood, street, and street number. If you already sell as an individual, your account's WhatsApp is already filled in.
- You don't need a card.
Choose how you're going to sell
This is what you see if you don't have a store yet. The first screen says «¿Cómo vas a vender en Cliquéalo?» ("How are you going to sell on Cliquéalo?") and «Así preparamos tu cuenta para lo que necesitas.» ("This way we set up your account for what you need."). It has two options:
| Option | Below it says | What happens when you tap it |
|---|---|---|
| «Particular» ("Individual"), with the «Gratis» ("Free") chip | «Vendo mi auto.» ("I'm selling my car.") | Your individual profile is set up, free. |
| «Lote o agencia» ("Lot or agency") | «Vendo varios autos como negocio.» ("I sell several cars as a business.") | You continue with your lot's details and your trial. If there's a trial, the chip says how many days it lasts, for example «N días gratis, sin tarjeta» ("N days free, no card"). |
If you came from the homes section, the options are «Particular» («Vendo o rento mi propiedad.», "I'm selling or renting my property.") and «Inmobiliaria» ("Real estate agency"; «Manejo varias propiedades como negocio.», "I manage several properties as a business.").
Tap «Particular»
You see «Preparando tu cuenta…» ("Setting up your account…") and «Esto toma unos segundos.» ("This takes a few seconds."), with «Creamos tu cuenta» ("We create your account") and «Preparamos tu panel» ("We set up your panel").
Done
You see «¡Listo!» ("Done!") with your name and «Tu cuenta de particular está lista y es gratis.» ("Your individual account is ready and it's free."). Under «Lo que sigue» ("What's next"), tap «Publica tu primer auto» ("Publish your first car"; in homes, «Publica tu primera propiedad», "Publish your first property") or «Ir a mi panel» ("Go to my panel").
Your individual profile is always free. If you later sell more cars, your panel has «Vender como lote» ("Sell as a lot"). See Turn your profile into an agency.
Your details are saved as you go
What you type for your lot is saved in this browser for up to 7 days. If you close the page, when you come back you continue on the same step.
If you already sell as an individual
If your account is already an individual account, the first screen says «¿Cómo vendes en Cliquéalo?» ("How do you sell on Cliquéalo?") and «Hoy tu cuenta es de particular. Confírmalo o cámbiala a lote; tus publicaciones se quedan.» ("Today your account is an individual account. Confirm it or change it to a lot; your listings stay."). In homes it says «Hoy tu cuenta es de particular. Confírmalo o dinos si vendes como inmobiliaria.» ("Today your account is an individual account. Confirm it or tell us if you sell as a real estate agency.").
| Option | What happens when you tap it |
|---|---|
| «Particular» ("Individual"), with the «Tu cuenta de hoy» ("Your account today") chip | You confirm you sell as an individual and enter your panel. Your account stays the same. |
| «Lote o agencia» ("Lot or agency") | You change your same account to a lot. If it can change with the trial, the chip says the days, for example «N días gratis, sin tarjeta» ("N days free, no card"). |
| «Inmobiliaria» ("Real estate agency", in homes) | You tell us you sell as a real estate agency and we take you to «Date de alta como inmobiliaria» ("Sign up as a real estate agency"). If your homes section is already enabled, you go straight to your panel. Your account and your listings stay the same. |
With «Lote o agencia» you follow the same steps as in the "Lot or agency" tab above. In «Cuéntanos de tu lote» you also see «Tu cuenta se vuelve tu lote y tus publicaciones se quedan.» ("Your account becomes your lot and your listings stay."), and the WhatsApp already comes with your account's number: change it if you want your customers to write to a different one. When you tap «Empezar mi prueba gratis», your same account becomes your lot with its trial and you keep your listings. «Prefiero ver los planes» takes you to AjustesPlan y capacidad ("Settings > Plan and capacity") in your panel.
If your account can't change with the trial, or if there's no trial right now, «Lote o agencia» has no chip and, when you tap it, you see «Elige un plan para tu lote» ("Choose a plan for your lot") with «Tu cuenta de particular no puede cambiar a lote con la prueba gratis. Puedes hacerlo con un plan desde tu panel.» ("Your individual account can't change to a lot with the free trial. You can do it with a plan from your panel."; if there's no trial, «Por ahora no tenemos prueba gratis para lotes. Puedes elegir un plan.») and «Con un plan, tu cuenta se vuelve tu lote al momento y tus publicaciones se quedan.» ("With a plan, your account becomes your lot right away and your listings stay.").
- «Ver planes» ("See plans") takes you to AjustesPlan y capacidad, where «Vender como lote» ("Sell as a lot") is. See Turn your profile into an agency.
- «Sigo como particular por ahora» ("I'll stay as an individual for now") confirms your individual account and you enter your panel.
If you're already part of a lot or a real estate agency
If your account is already part of a lot, you just confirm. The title says «Tu cuenta es el lote …» ("Your account is the lot …") with its name if you're the owner, or «Tu cuenta es parte del lote …» ("Your account is part of the lot …") if you're part of its team. In homes it says «Tu cuenta es la inmobiliaria …» ("Your account is the real estate agency …") or «Tu cuenta es parte de la inmobiliaria …» ("Your account is part of the real estate agency …"). Below it says «Así vendes en Cliquéalo. Si es correcto, continúa a tu panel.» ("This is how you sell on Cliquéalo. If it's right, continue to your panel."). If you're part of more lots, you see «También eres parte de:» ("You're also part of:") with their names.
- «Continuar» ("Continue") confirms and you enter your panel.
- «¿Vendes como particular? Escríbenos» ("Do you sell as an individual? Write to us") takes you to Contact so you can tell us. Your account stays the same and, until you tap «Continuar», you see this screen again when you enter your panel.
If there's no trial available
If there's no trial for lots right now, «Lote o agencia» has no chip and, when you tap it, you see «Elige un plan para tu lote» ("Choose a plan for your lot") with «Por ahora no tenemos prueba gratis para lotes. Puedes elegir un plan.» ("We don't have a free trial for lots right now. You can choose a plan.") and «Con un plan activas tu lote al momento y publicas desde tu panel.» ("With a plan you activate your lot right away and publish from your panel.").
- «Ver planes» ("See plans") takes you to «Elige tu plan». See Register your agency and pay.
- «Mejor empiezo como particular, gratis» ("I'll start as an individual instead, free") sets up your individual profile.
The same happens if the trial stops being available while you fill in your details: when you tap «Empezar mi prueba gratis» you land on «Elige un plan para tu lote».
The usual case
You activate your lot with the trial
You choose «Lote o agencia», fill in your details in two steps, tap «Empezar mi prueba gratis», and enter your panel with your lot active and your trial running.
Something doesn't work the first time
You close it halfway
When you come back in the same browser, you continue on the step where you left off, with your details. After 7 days you start over.
Worst case
Your trial couldn't be activated
You go back to «Tu prueba» with «No pudimos activar tu prueba. Intenta de nuevo en un momento.» ("We couldn't activate your trial. Try again in a moment."). Your details are still there: tap «Empezar mi prueba gratis» again.
The usual case
Your account already existed
You see how you sell today: your individual account or your lot. You confirm with one tap and enter your panel. You don't see the welcome again.
Special case
You already have a store
If your account already ended up with a store while you were filling in your details, you see «Tu cuenta ya tiene una tienda. Entra a tu panel para seguir.» ("Your account already has a store. Go to your panel to continue.") with «Ir a mi panel».
Special case
Your account changed while you were choosing
If, for example, you were added to a lot while you had the welcome open, you see «Tu cuenta cambió mientras elegías. Recarga la página para continuar.» ("Your account changed while you were choosing. Reload the page to continue."). When you reload, you see what matches your account.
Errors and how to fix them
Errors about a single field appear below the field and take you to the step where it is. The rest appear in a red box on the screen where you were.
What you see · Cuéntanos de tu lote
«Escribe el nombre de tu lote o agencia.»
Enter the name of your lot or agency.
What it means. The name is empty or too short.
What to do. Enter the name your customers know you by. It allows up to 120 characters.
What you see · Cuéntanos de tu lote
«Escribe un número de WhatsApp válido.»
Enter a valid WhatsApp number.
What it means. The number is incomplete or isn't valid.
What to do. Check the country and enter the full number.
What you see · ¿Dónde está tu lote?
«Escribe tu código postal y elige tu colonia.»
Enter your ZIP code and choose your neighborhood.
What it means. The 5-digit ZIP code is missing or you didn't choose a neighborhood.
What to do. Enter the ZIP code and choose your neighborhood from the list. If the state or city don't fill in, you see «Elige tu estado y tu ciudad.» ("Choose your state and your city."): choose them by hand.
What you see · ¿Dónde está tu lote?, in «Calle y número»
«La dirección debe terminar con el número exterior, por ejemplo: Reforma 100.»
The address must end with the street number, for example: Reforma 100.
What it means. The address doesn't end with the number. If it's almost empty, you see «Escribe la calle y el número.» ("Enter the street and number.").
What to do. Enter the street and, at the end, the street number.
What you see · ¿Dónde está tu lote?, when you tap «Empezar mi prueba gratis»
«El código postal no pertenece al estado seleccionado.»
The ZIP code doesn't belong to the selected state.
What it means. The ZIP code, neighborhood, state, and city don't match each other. You can also see «El código postal no pertenece a la ciudad seleccionada.» ("The ZIP code doesn't belong to the selected city."), «Selecciona una colonia válida para el código postal.» ("Select a valid neighborhood for the ZIP code."), «Selecciona un estado válido.» ("Select a valid state."), or «Selecciona una ciudad válida para ese estado.» ("Select a valid city for that state.").
What to do. Enter the ZIP code again, choose the neighborhood the list offers, and check the state and city.
What you see · Tu prueba
«No pudimos activar tu prueba. Intenta de nuevo en un momento.»
We couldn't activate your trial. Try again in a moment.
What it means. Your trial couldn't be opened. Before opening it you can also see «No pudimos guardar los datos de tu lote. Intenta de nuevo.» ("We couldn't save your lot's details. Try again.").
What to do. Tap «Empezar mi prueba gratis» again. If it keeps happening, write to us from Contact.
What you see · ¿Cómo vas a vender en Cliquéalo?, when choosing «Particular» or «Inmobiliaria»
«No pudimos preparar tu cuenta. Intenta de nuevo en un momento.»
We couldn't set up your account. Try again in a moment.
What it means. Your profile couldn't be set up.
What to do. Wait a moment and tap the option again.
What you see · ¿Cómo vendes en Cliquéalo?, when you tap «Particular»; Elige un plan para tu lote, when you tap «Sigo como particular por ahora»; or your lot's confirmation, when you tap «Continuar»
«No pudimos guardar tu elección. Intenta de nuevo en un momento.»
We couldn't save your choice. Try again in a moment.
What it means. We couldn't save what you chose. Your account stays as it was.
What to do. Wait a moment and tap the button again.
What you see · Any step of the welcome for an account that already existed
«Tu cuenta cambió mientras elegías. Recarga la página para continuar.»
Your account changed while you were choosing. Reload the page to continue.
What it means. While you had the welcome open, your account changed: for example, you were added to a lot or you're no longer part of the one shown.
What to do. Reload the page. We show you what matches your account now.
What you see · Any step of the welcome
«No pudimos comunicarnos con Cliquéalo. Revisa tu conexión e intenta de nuevo.»
We couldn't reach Cliquéalo. Check your connection and try again.
What it means. The connection dropped while we were saving.
What to do. Check your internet and tap the button again. Your details are still on the screen.
What you see · Tu prueba
«No pudimos verificar la solicitud. Recarga la página e intenta de nuevo.»
We couldn't verify the request. Reload the page and try again.
What it means. We couldn't confirm the request came from a person. You can also see «Recarga la página e intenta de nuevo.» ("Reload the page and try again.").
What to do. Reload the page: you continue on the same step with your details. Tap «Empezar mi prueba gratis» again.
What you see · Any step of the welcome
«Tu sesión expiró. Vuelve a iniciar sesión.»
Your session expired. Sign in again.
What it means. Your session was closed. If your email isn't confirmed, you see «Confirma tu correo con el código que te enviamos para continuar.» ("Confirm your email with the code we sent you to continue.").
What to do. Sign in or confirm your email and come back to the welcome.
What you see · Tu prueba
«Necesitamos el correo de tu cuenta para activar tu prueba.»
We need your account's email to activate your trial.
What it means. Your account doesn't have an email we can use to activate the trial.
What to do. Check your email in AjustesCorreo y accesos ("Settings > Email and access") or write to us from Contact.