Turn your profile into an agency
Go from individual profile to agency or car lot with a paid plan, without creating another account.
If you started with an individual profile and now sell as a car lot, you can turn it into an agency. Your profile becomes an agency with this same account once the payment is confirmed. You keep your public address and your cars, and from then on you can have a team.
Before you start
- Only the owner of the individual profile can do it.
- You need to choose a paid agency plan. You see the plans and their prices on the same screen; see Plans and payments.
- Have ready the lot's trade name, contact phone (10 digits), ZIP code, and neighborhood. If you're a company, also the legal company name.
Steps
Open the plans
Go to AjustesPlan y facturaciónPlan y capacidad ("Settings > Plan and billing > Plan and capacity") and tap «Vender como lote» ("Sell as a lot"). You can also go directly to «Cambiar de plan» ("Change plan").
Choose the lot's plan
On each agency plan tap «Crear lote plan» ("Create plan lot"). If you'd rather stay as you are, tap «Seguir gratis» ("Stay free").
Fill in «Datos de tu lote» ("Your lot's details")
1. Who the account holder is
- «Tu nombre *» ("Your name *"): your first and last names, different from the lot's name.
- «Tipo de persona *» ("Type of person *"): «Persona física» ("Individual") or «Empresa» ("Company").
- «Razón social *» ("Legal company name *"): only if you chose «Empresa».
2. Agency details
- «Nombre comercial *» ("Trade name *"), «RFC (opcional)» ("RFC (optional)"), «Correo de contacto *» ("Contact email *"), «Teléfono» ("Phone"), which is required here, and «Sitio web» ("Website").
- State, city, ZIP code, and neighborhood.
The details you already had in your profile come prefilled.
Pay
Tap «Continuar al pago» ("Continue to payment"). You see «Preparando pago…» ("Preparing payment…") and then «Llevándote al pago…» ("Taking you to payment…"). Card payments are processed by Stripe.
Done
When the payment is confirmed you see «¡Nombre del lote está activa!» ("Lot name is active!") and «Recibimos tu pago, creamos tu organización y te enviamos un correo con la confirmación. Ya puedes empezar a publicar inventario.» ("We received your payment, created your organization, and sent you an email with the confirmation. You can start publishing inventory now."). You have the «Crear publicación» ("Create ad"), «Mi panel» ("My panel"), and «Ver mi escaparate» ("View my storefront") buttons.
Agency active
What happens next
- In «Ajustes» ("Settings") your account goes from «Mi perfil» ("My profile") to «Mi agencia» ("My agency"), and «Perfil público» ("Public profile") is renamed «Escaparate» ("Storefront").
- Your account holder name stays as the name of your personal account, and the trade name becomes the agency's name.
- If your plan includes it, you can now invite your team and add branches.
The usual case
Payment confirmed right away
You pay, come back, and see that your agency is active.
Something doesn't work the first time
The payment takes a while to confirm
You see «Procesando tu pago…» ("Processing your payment…") and «Tu pago está siendo confirmado. Esto suele tomar unos segundos.» ("Your payment is being confirmed. This usually takes a few seconds."). Reload the page in a moment.
Worst case
You cancel on the payment page
You go back to your panel and your profile is still individual. Nothing is charged. You can try again whenever you want.
Special case
You're not the profile's owner
You see «Solo el dueño puede crear el lote» ("Only the owner can create the lot") and «Pide al dueño del perfil individual que complete los datos de la agencia.» ("Ask the owner of the individual profile to complete the agency details.").
Errors and how to fix them
What you see · Datos de tu lote
«Tu lote y tú quedarían con el mismo nombre. Escribe tu nombre para poder distinguirte del negocio.»
Your lot and you would end up with the same name. Enter your name so you can be told apart from the business.
What it means. You typed the same thing in «Tu nombre *» and in «Nombre comercial *». While they match, the screen warns you with «Tu lote y tú tienen el mismo nombre.» ("Your lot and you have the same name.") and «Continuar al pago» can't be tapped.
What to do. In «Tu nombre *» type your personal name.
What you see · Datos de tu lote
«Indica el teléfono de contacto de la agencia (10 dígitos).»
Enter the agency's contact phone (10 digits).
What it means. The phone is missing or has fewer than 10 digits.
What to do. Type the lot's full phone number.
What you see · Datos de tu lote
«Indica el código postal y la colonia de la agencia.»
Enter the agency's ZIP code and neighborhood.
What it means. The ZIP code or the neighborhood is missing.
What to do. Fill in both and tap «Continuar al pago» again.
What you see · Datos de tu lote
«La razón social es obligatoria para empresas.»
The legal company name is required for companies.
What it means. You chose «Empresa» and left the legal company name empty.
What to do. Type it as it appears on your tax certificate, or choose «Persona física» if that's your case.
What you see · Datos de tu lote
«El nombre comercial es obligatorio.»
The trade name is required.
What it means. The lot's name is missing.
What to do. Type the name your customers know you by.
What you see · Datos de tu lote
«Indica un correo de contacto válido.»
Enter a valid contact email.
What it means. The contact email is empty or mistyped.
What to do. Correct it and continue.
What you see · Datos de tu lote
«Escribe tu nombre como titular de la cuenta.»
Enter your name as the account holder.
What it means. You left «Tu nombre *» empty.
What to do. Type your first and last names.