Agency details
Change your agency's email, phone, address, logo, and header, and decide which details are shown publicly.
Your agency's details are the ones buyers use to contact you and the ones that are prefilled when you publish. You edit them in AjustesMi agenciaEscaparate ("Settings > My agency > Storefront").
Before you start
- You need the «Editar perfil de agencia» ("Edit agency profile") permission. Without it you can see the details, but the buttons to change them don't appear. See Roles and permissions.
- In an individual profile the section is called «Perfil público» ("Public profile") and the details block, «Datos de tu perfil» ("Your profile details").
What you see in the details block
The «Datos de la agencia» ("Agency details") block shows:
- «Nombre» ("Name") (in an individual profile, «Nombre público» ("Public name")).
- «RFC» (Mexican tax ID; agencies only).
- «Email», «Teléfono» ("Phone"), «Dirección» ("Address"), and «Sitio web» ("Website"). If a detail isn't filled in, you see «—».
- «URL pública» ("Public URL"): your storefront's web address, for example
/agencias/tu-agencia.
The name, the RFC, and the web address can't be changed from this screen.
Change your contact details
Open the form
In the «Datos de la agencia» block, tap «Editar contacto» ("Edit contact"). «Editar datos de contacto» ("Edit contact details") opens.
Fill in the fields
- «Correo de contacto *» ("Contact email *"): required.
- «Teléfono».
- «Sitio web»: with
https://, for examplehttps://tu-agencia.mx. - «Estado» ("State"), «Ciudad» ("City"), «Código postal» ("ZIP code"), and «Colonia» ("Neighborhood").
- «Calle y número» ("Street and number"): the number goes at the end, for example «Avenida Reforma 100». If the street name has a number in it, the street number goes after it: «Av. 16 de Septiembre 45». It's prefilled when you publish cars on classifieds channels.
Decide what's shown publicly
In «Privacidad pública» ("Public privacy") check or uncheck:
- «Mostrar correo en el perfil público» ("Show email on the public profile").
- «Mostrar teléfono y WhatsApp en el perfil público» ("Show phone and WhatsApp on the public profile").
What you turn off stops showing on your storefront. Buyers can still write to you through the Cliquéalo chat. Your phone also shows on the spec sheet buyers download from your ads only if you show it here; see Printable car spec sheet.
Decide whether your phone gets notices
In «Avisos por WhatsApp» ("WhatsApp notices") check or uncheck «Recibir avisos por WhatsApp en este teléfono» ("Get WhatsApp notices on this phone"). With the box checked, the phone gets private WhatsApp notices of appointments, messages, and credit applications. With it unchecked, it gets none.
Save
Tap «Guardar» ("Save"). While it saves you see «Guardando…» ("Saving…"). When it's done, the notice «Datos de contacto actualizados.» ("Contact details updated.") appears.
WhatsApp notices are turned on here
Your phone only gets WhatsApp notices if you checked «Recibir avisos por WhatsApp en este teléfono». Saving the phone doesn't turn them on by itself, not even when you enter it in the Mercado Libre publishing wizard. If you also want them to reach your salespeople, add them in WhatsApp salespeople.
Change the logo, the header, and the colors
Above the details is «Apariencia del escaparate» ("Storefront appearance"), or «Apariencia del perfil» ("Profile appearance") in an individual profile.
Upload the logo or the header
In «Logo» or «Encabezado» ("Header"), tap «Subir y recortar» ("Upload and crop"), or «Cambiar y recortar» ("Change and crop") if you already have an image. JPG, PNG, or WebP are accepted. The logo can be up to 5 MB and the header, 8 MB. The header must be a horizontal image.
Crop it
In the «Recortar logo» ("Crop logo") or «Recortar encabezado» ("Crop header") window, move the image and adjust the «Zoom». Tap «Usar recorte» ("Use crop"). You'll see the notice «Logo recortado. Guarda para publicarlo.» ("Logo cropped. Save to publish it.") or «Encabezado recortado. Guarda para publicarlo.» ("Header cropped. Save to publish it.").
Choose the shape and color
In «Forma del logo» ("Logo shape") choose «Cuadrado» ("Square"), «Redondo» ("Round"), or «Rectangular». In «Gradiente» ("Gradient") choose «Verde clásico» ("Classic green"), «Azul confianza» ("Trust blue"), «Violeta premium» ("Premium violet"), or «Grafito discreto» ("Subtle graphite"). The «Vista previa» ("Preview") on the right changes instantly.
Save
Tap «Guardar escaparate» ("Save storefront"), or «Guardar perfil» ("Save profile") in an individual profile. When it's done you see «Escaparate actualizado.» ("Storefront updated.").
To remove an image, tap «Quitar» ("Remove"). Below it you see «Se quitará al guardar.» ("It will be removed when you save.") and the button changes to «Deshacer quitar» ("Undo remove"). The image disappears once you save.
The usual case
You change the phone
You edit the contact, save, and the new number appears on your storefront if you have the option to show it checked. If «Recibir avisos por WhatsApp en este teléfono» is checked, notices start going to the new number.
Something doesn't work the first time
You no longer want notices on your phone
Uncheck «Recibir avisos por WhatsApp en este teléfono» and save. The number stays in your details and, if you have it checked, on your storefront, but it no longer gets notices. Your active salespeople keep getting them.
Something doesn't work the first time
You crop but don't save
The crop is only ready on the screen. If you close without tapping «Guardar escaparate», your storefront keeps the previous image.
Worst case
You don't see «Editar contacto»
Your role doesn't have the «Editar perfil de agencia» permission. Ask the owner or an administrator to make the change or to give you the permission.
Special case
You want to change the name or the RFC
They can't be edited from this screen. If the name has a mistake, ask the Cliquéalo team to correct it: the corrected name shows in your panel and on your storefront, and your web address doesn't change. Your listings already on Mercado Libre show the corrected name the next time you update each one from Cliquéalo, for example when you change its price or description. If you made a mistake in the RFC when you registered it, contact the Cliquéalo team too.
Errors and how to fix them
What you see · Editar datos de contacto
«Indica un correo válido.»
Enter a valid email.
What it means. The contact email is empty or doesn't look like an email.
What to do. Type it in full, for example ventas@tu-agencia.mx, and save again.
What you see · Editar datos de contacto
«La dirección debe terminar con el número exterior, por ejemplo: Reforma 100.»
The address must end with the street number, for example: Reforma 100.
What it means. In «Calle y número» the number isn't at the end. A number that is part of the street name, like the one in «Calle 5 de Mayo», doesn't count.
What to do. Type the street first and the number at the end, without adding anything after it, for example «Av. 16 de Septiembre 45». You can also write it after «#», «No.», or «Núm.».
What you see · Editar datos de contacto
«Para recibir avisos por WhatsApp, escribe un teléfono válido con lada.»
To get WhatsApp notices, enter a valid phone number with its area code.
What it means. You checked «Recibir avisos por WhatsApp en este teléfono», but the phone is empty or isn't a valid WhatsApp number. Nothing was saved.
What to do. Enter the full number, with its area code, or uncheck the box if you don't want notices. Save again.
What you see · Editar datos de contacto
«El teléfono es demasiado largo.»
The phone number is too long.
What it means. The number has more digits than allowed.
What to do. Make sure it isn't repeated and doesn't include extra text.
What you see · Editar datos de contacto
«La URL es demasiado larga.»
The URL is too long.
What it means. Your website address is longer than allowed.
What to do. Use your site's main address, without long paths.
What you see · Escaparate
«No tienes permiso para editar esta agencia.»
You don't have permission to edit this agency.
What it means. Your role doesn't have the «Editar perfil de agencia» permission.
What to do. Ask the owner or an administrator to make the change.
What you see · Apariencia del escaparate
«El logo y encabezado sólo aceptan JPG, PNG o WebP.»
The logo and header only accept JPG, PNG, or WebP.
What it means. You chose another type of file, for example a PDF or a HEIC.
What to do. Convert the image to JPG, PNG, or WebP and upload it again.
What you see · Apariencia del escaparate
«El logo excede 5 MB.»
The logo exceeds 5 MB.
What it means. The image is larger than allowed. For the header you see «El encabezado excede 8 MB.» ("The header exceeds 8 MB.").
What to do. Reduce the image size and upload it again.