Agency verification
How to get the verified check, which path to choose, what each status means, and what to do if it doesn't pass.
Verification confirms that there's a real person or company behind your agency. A buyer trusts a verified lot more. Identity is verified with Didit, an outside service: it asks for your ID and a selfie, or your company's details.
You'll find it in AjustesMi agenciaResumen ("Settings > My agency > Summary"), in the «Verificación» ("Verification") block, or directly in AjustesMi agenciaVerificación ("Settings > My agency > Verification").
Before you start
- Your account needs the verified check to be active. If it isn't, you see «Activa el check» ("Turn on the check") and the «Contratar el check» ("Get the check") button, which takes you to «Plan y capacidad» ("Plan and capacity").
- Only someone with the «Gestionar facturación de agencia» ("Manage agency billing") permission can start the verification. If you don't have it, you see «No puedes iniciar la verificación» ("You can't start the verification") and «Pide al dueño o a un administrador de la agencia que la haga.» ("Ask the owner or an administrator of the agency to do it.").
- Have ready what your path asks for (see below).
The three paths
| Option on screen | Who it's for | What you need | Result |
|---|---|---|---|
| «Por mi cuenta» ("On my own") | «Sin empresa dada de alta» ("No registered business") | ID and selfie | «Identidad verificada» ("Identity verified") |
| «Actividad empresarial» ("Business activity") | «Facturas con tu RFC · México» ("You invoice with your RFC · Mexico") | ID and selfie | «Empresa verificada» ("Business verified") |
| «Empresa» ("Company") | «S.A. de C.V., S. de R.L. · México» ("S.A. de C.V., S. de R.L. · Mexico") | Company details | «Empresa verificada» |
Only the paths available at that moment appear.
How to verify your agency
Open the verification
In the «Verificación» block of the «Resumen», tap «Empezar» ("Start"). The screen changes to «¿Cómo vendes?» ("How do you sell?").
Choose your case
Tap the card that describes you. Below it, «Necesitas:» ("You need:") appears with what you'll be asked for. To leave without choosing, tap the «X» at the top left.
Continue in Didit
Tap «Continuar» ("Continue"). While it gets ready you see «Abriendo…» ("Opening…") and then you go to the Didit page. Follow its instructions.
Go back to your panel
When you finish in Didit you're taken back automatically to AjustesMi agenciaResumen, with the result.
Verification statuses
You haven't started yet. If your account has the check active, you see «Verifica tu agencia» ("Verify your agency") and «Elige tu caso y la verificación empieza al momento.» ("Choose your case and the verification starts right away."). If not, you see «Activa el check verificado» ("Turn on the verified check").
What you can do: Tap «Empezar», or «Ver cómo funciona» ("See how it works") if you don't have the check yet.
You started in Didit and didn't finish. You see «Tienes una verificación sin terminar» ("You have an unfinished verification") and «Retómala donde te quedaste; no pierdes lo avanzado.» ("Pick it up where you left off; you don't lose your progress.").
What you can do: Tap «Retomar» ("Resume") and then «Retomar donde me quedé» ("Resume where I left off"). If you close the page you don't lose anything or pay again.
The automatic verification wasn't enough to resolve it and a person is reviewing it. You see «Verificación en revisión» ("Verification in review").
What you can do: Wait. You don't need to do anything; we'll let you know when it's done.
You passed. In the «Resumen» you see «Agencia verificada» ("Agency verified"); on the verification page, «Identidad verificada» or «Empresa verificada».
What you can do: Nothing else. The check already appears on your public storefront.
Didit rejected the verification, you abandoned it, or it expired. You see «Tu verificación no pasó» ("Your verification didn't pass") and «Puedes volver a intentarlo cuando quieras.» ("You can try again whenever you want.").
What you can do: Tap «Intentar de nuevo» ("Try again"). The screen says «Vamos de nuevo» ("Let's go again") and you choose your case again.
While your verification is unfinished or hasn't passed, a notice stays in «Notificaciones» ("Notifications") that takes you to finish it. It can't be dismissed; it goes away on its own only when the verification is resolved or goes to review.
Your level doesn't go down
If you already have «Empresa verificada» and you make another attempt that doesn't pass, you keep your business verification.
When the check appears on your storefront
The check shows next to your agency's name when three things are true: the verification is approved, your account has the verified check active, and the Cliquéalo team approved your documentation. Individual profiles don't show the check on their public page.
The usual case
You pass on the first try
You choose «Por mi cuenta», upload your ID and selfie in Didit, and when you come back you see «Agencia verificada».
Something doesn't work the first time
You leave it halfway
You close Didit before finishing. Your «Resumen» says «Tienes una verificación sin terminar». Days later you tap «Retomar» and continue where you left off. If the button doesn't appear and you see «Estamos recuperando tu sesión. Vuelve a cargar en unos segundos.» ("We're recovering your session. Reload in a few seconds."), reload the page.
Something doesn't work the first time
Manual review
Didit couldn't resolve it on its own. You see «Verificación en revisión» until a person decides.
Worst case
It doesn't pass
You see «Tu verificación no pasó». Make sure your ID is readable and current, and tap «Intentar de nuevo».
Special case
You're verified but don't see the check publicly
Your check still needs to be active, or the Cliquéalo team still needs to approve your documentation. Check «Plan y capacidad» and, if everything is in order, contact the team.
Errors and how to fix them
What you see · ¿Cómo vendes?
«Pide al dueño o a un administrador que haga la verificación.»
Ask the owner or an administrator to do the verification.
What it means. Your role doesn't have the «Gestionar facturación de agencia» permission.
What to do. Ask someone with that permission to do the verification.
What you see · ¿Cómo vendes?
«La verificación no está disponible por ahora.»
Verification isn't available right now.
What it means. The path you chose isn't available at the moment.
What to do. Try later or choose another path if it applies to you.
What you see · ¿Cómo vendes?
«No pudimos abrir la verificación. Inténtalo de nuevo.»
We couldn't open the verification. Try again.
What it means. The Didit session couldn't be opened.
What to do. Tap «Continuar» again. If it happens again, wait a few minutes.