Sign in
Sign in to your account with Google, your passkey, your password, or an email code, and confirm sign-ins from new devices.
You sign in from the "Sign in" screen ("Access your Cliquéalo account."). If you already have an open session, we take you straight to your panel.
Ways to sign in
- "Continue with Google": with your Google account.
- "Continue with a passkey": with your device's face, fingerprint, or PIN, without typing anything. It only works if you already registered a passkey.
- "or with email": you enter your email and we ask for the most secure method your account has.
Sign in with your email
Enter your email
Fill in "Email" and tap "Continue".
Use the method we ask for
Depending on what your account has turned on, you see one of these screens:
- Passkey: it opens on its own. You see "Follow your device's prompts" and "Confirm with your face, fingerprint or PIN. It's the strongest sign-in your account has.".
- Code: we send it automatically. You see "Code sent. Check your email." and the "Code" boxes. When you fill in the last one, it submits on its own. If it didn't arrive, tap "Send another code".
- Password: enter your "Password" and tap "Sign in".
Below you have the other options your account has: "Sign in with your passkey", "Sign in with a code instead", or "Use my password". With "Change email" you go back to the first step.
Decide whether you trust this device
The "Trust this device" box comes checked. We remember this device and your network for 90 days so we don't ask for a code every time. Uncheck it if you're on a shared computer.
Sign in
The button changes to "Signing in..." (or "Verifying..." with a code) and you land in your panel or on the screen you came from. If you haven't chosen how to sell yet, you see the welcome before the panel. See Welcome when you create your account.
Sign in with Google
When you tap "Continue with Google", a Google window opens on top of Cliquéalo. The button goes through these states:
| What you see | What it means |
|---|---|
| "Waiting for Google…" and "Authorize in the Google window." | Finish in the Google window. With "Cancel" you close the window and start over. |
| "Confirming your access…" | You already authorized and we're opening your session. |
| "Done, signing you in…" | Your session is open. |
| "You didn't finish in Google. You can try again." | You closed the window without authorizing. Tap "Try again". |
| "Google took too long. Please try again." | 3 minutes went by with no response. Tap "Try again". |
| "We could not connect to Google." | The connection with Google failed. Tap "Try again". |
If your browser doesn't allow the window to open, the whole tab goes to Google and comes back on its own when you finish.
Confirm this access
If you sign in from a device or a network we don't recognize, «Confirma este acceso» ("Confirm this access") appears before the panel. At the top you see the device, the approximate location and, sometimes, the reason.
We ask for the strongest method your account has:
- Passkey: it opens on its own. If everything goes well you see «Listo, eres tú» ("Done, it's you") and «Entrando…» ("Signing in…").
- Authenticator app: «Escribe el código de tu app» ("Enter the code from your app"), the six-digit one.
- Backup code: «Escribe un código de respaldo» ("Enter a backup code"). Each code works once. Tap «Confirmar y entrar» ("Confirm and sign in").
- Email: if you don't have a second factor, we send you the code without you tapping anything. You see «Enviamos un código a» ("We sent a code to"), your email, and «para verificar que eres tú.» ("to verify it's you."). With «Enviar otro código» ("Send another code") you request a new one.
Under «¿No puedes ahora?» ("Can't right now?") you have your account's other options. When the code is right you see «Correcto, entrando…» ("Correct, signing in…"); if not, «No coincide.» ("Doesn't match.") and the boxes are cleared.
The «Confiar en este dispositivo» ("Trust this device") box is here too. Checked, we don't ask you for a code again from this device and this network; unchecked, you sign in just this once.
The usual case
You sign in from your usual device
You enter your email, use your method, and land in the panel with no further questions.
Something doesn't work the first time
You sign in from a new device
After your password or Google, «Confirma este acceso» appears. You confirm with your second factor or with the email code and you're in.
Worst case
Your email isn't confirmed
Instead of the panel you see "Confirm your email" and a new code on its way. Confirm it as in Create your account.
Errors and how to fix them
What you see · Sign in
«Correo o contraseña incorrectos.»
Incorrect email or password.
What it means. That email doesn't have that password.
What to do.
- Check the email and use "Show password".
- If your account has a code or a passkey, try "Sign in with a code instead" or "Sign in with your passkey".
- If you don't remember it, tap "Forgot password?".
What you see · Sign in
«Email y contraseña son obligatorios.»
Email and password are required.
What it means. The password is missing or has fewer than 8 characters.
What to do. Enter your full password.
What you see · Sign in with a code
«This account doesn't have code sign-in enabled. Use your password.»
What it means. Your account doesn't have code sign-in turned on.
What to do. Sign in with your password. You can turn on other methods in AjustesSeguridad ("Settings > Security").
What you see · Sign in with a code
«The code doesn't match. Check it or request another.»
What it means. The code you entered isn't the right one.
What to do. Check the latest email or tap "Send another code".
What you see · Sign in with a code, and «Confirma este acceso», where it reads «El código venció. Pide uno nuevo.»
«The code expired. Request a new one.»
What it means. The code has expired.
What to do. Tap "Send another code".
What you see · Sign in with a code
«Enter the full code.»
What it means. Digits are missing.
What to do. Fill in all the boxes.
What you see · Sign in with a passkey
«No passkey was chosen. You can sign in with your email.»
What it means. You canceled your device's prompt or that passkey isn't on this device.
What to do. Tap "Try again" or sign in with your email.
What you see · Sign in with a passkey
«This browser can't use passkeys.»
What it means. Your browser doesn't support passkeys.
What to do. Sign in with your email, or use another browser.
What you see · Sign in with a passkey
«That passkey isn't valid for this account.»
What it means. The passkey you chose isn't registered on Cliquéalo, or you removed it from your account.
What to do. Sign in with your email and check your passkeys in AjustesSeguridad.
What you see · Sign in with a passkey
«We couldn't finish signing you in with that passkey. Try again.»
What it means. The passkey was validated but we couldn't open the session.
What to do. Try again. If it happens again, sign in with your email.
What you see · «Confirma este acceso»
«Se canceló o la passkey no está en este equipo. Puedes usar otro método.»
It was canceled or the passkey isn't on this device. You can use another method.
What it means. You didn't finish the passkey or it isn't on this device.
What to do. Tap «Volver a intentar» ("Try again") or choose another method under «¿No puedes ahora?».
What you see · «Confirma este acceso», authenticator app
«El código no coincide. Revisa la hora de tu app.»
The code doesn't match. Check your app's time.
What it means. Your app's code isn't valid right now. This usually happens if your phone's clock is off.
What to do. Check that your phone's time is set automatically and enter the new code.
What you see · «Confirma este acceso», backup code
«Ese código de respaldo no es válido o ya se usó.»
That backup code isn't valid or has already been used.
What it means. Each backup code works only once.
What to do. Use another one of your saved codes.
What you see · «Confirma este acceso»
«Demasiados intentos. Espera unos minutos o usa un código de respaldo.»
Too many attempts. Wait a few minutes or use a backup code.
What it means. You tried many codes in a row. With email you'll see «Demasiados intentos con ese código. Pide uno nuevo.» ("Too many attempts with that code. Request a new one.").
What to do. Wait a few minutes, request a new code, or use another method.
What you see · «Confirma este acceso»
«Tu sesión venció. Vuelve a iniciar sesión para confirmar este acceso.»
Your session expired. Sign in again to confirm this access.
What it means. You took too long to confirm.
What to do. Tap «Volver a iniciar sesión» ("Sign in again") and repeat the sign-in.