Cliquéalo Help Center
Getting started

Create your account

Sign up for Cliquéalo and confirm your email with the code we send you.

You need an account to publish, save cars, manage your agency, and keep browsing after opening a few ads. You can create it from the "Create account" screen, from the window that appears while you browse (see View an ad), or at the end of publishing your first ad: in that case we ask for it once the ad is ready (see Choose how to sell).

Before you start

  • An email address you can access: you get a code to confirm it.
  • A password with at least 8 characters. If you sign in with Google, you don't need a password.

Steps

Open "Create account"

On the sign-in screen, tap "Sign up". You see the title "Create account" and the text "Create an account to publish, save cars, and manage your agency.".

Choose how to sign up

  • "Continue with Google": a Google window opens. Authorize there and you come back already signed in. While you wait you see "Waiting for Google…" and "Authorize in the Google window."; the details of this sign-in are in Sign in.
  • "or with email": fill in "Name", "Email", "Password", and "Repeat password".

Check your password

As you type, the "Strength" meter shows "Low", "Good", or "Strong". Below it you see "Use 8+ characters with letters, numbers, or symbols.". When you repeat it you see "Passwords match." or "Passwords do not match.". With "Show password" you see it in plain text.

Tap "Create account"

The button changes to "Creating...". By creating the account you accept the Terms and the Privacy Notice; both links open in another tab so you don't lose what you typed.

Confirm your email

The "Confirm your email" window appears with your email address in view. Enter the code you received in "Email code" and tap "Verify code". If it works, you see "Email verified." and you enter Cliquéalo.

The "Confirm your email" window

It has everything you need if the code doesn't arrive or you typed the wrong email:

  • "Verify code": confirms with the code you entered.
  • "Resend code": sends you a new one. You see "Verification code sent.".
  • "Send direct link": instead of a code, it sends you a link. Open it on this same device and it brings you back to Cliquéalo on its own. You see "Direct link sent.".
  • "Change email": takes you back to the form to enter a different email.
  • "I confirmed, sign in": use it if you already confirmed from the link in another tab.

What happens next

With your email confirmed, we send you the "Welcome to Cliquéalo" email.

If you don't have a store yet, when you enter your panel we ask how you're going to sell: «Particular» ("Individual"), free, or «Lote o agencia» ("Lot or agency"), with a trial without a card (if you came from the homes section, «Inmobiliaria», "Real estate agency"). See Welcome when you create your account.

If you already have a store, you go straight to your panel. The first time, a welcome notice appears with "Email verified", "Your account is ready", and "All set. Welcome to Cliquéalo."; it shows only once.

If you came to create the account from another screen (for example, from the agency registration), confirming your email takes you back to that screen instead of the panel. If you created it from the window that appears while you browse, you come back to the page you were opening.

The usual case

You sign up and confirm

You fill in the form, the code arrives, you enter it, and you choose how you're going to sell in the welcome.

Something doesn't work the first time

The code doesn't arrive

Check spam and promotions. Tap "Resend code" or use "Send direct link". If you request too many emails in a row, you'll have to wait a few minutes.

Worst case

You signed up but never confirmed

Your account exists but you can't enter the panel. If you sign up again or sign in with that email, we take you to "Confirm your email" and send you a new code.

Special case

That email already has an account

You see "That account already exists. Sign in to continue". Tap the link and sign in with your password, your passkey, Google, or a code. If you don't remember your password, see Recover your password.

Errors and how to fix them

What you see · Pop-up notice when you tap Create account

«Use 8+ characters with letters, numbers, or symbols.»

What it means. Your password has fewer than 8 characters.

What to do.

  1. Enter a longer password.
  2. Tap "Create account" again.

What you see · Create account

«Passwords do not match.»

What it means. "Password" and "Repeat password" are not the same.

What to do.

  1. Use "Show password" to check them.
  2. Type them the same way and try again.

What you see · Create account

«Nombre, email y contraseña son obligatorios.»

Name, email, and password are required.

What it means. One of the fields is missing or the password is too short.

What to do.

  1. Fill in all three fields.
  2. Use at least 8 characters in the password.

What you see · Create account or Resend code

«Hay demasiados envíos de correo. Espera N min e inténtalo de nuevo.»

Too many emails sent. Wait N min and try again.

What it means. You requested many emails in a short time. N is the number of minutes left.

What to do.

  1. Wait the minutes shown.
  2. Meanwhile, check whether the previous code already arrived: if it's still valid, you can use it.

Variants of the same limit: «Demasiados intentos desde esta conexión. Espera N min e inténtalo de nuevo.» ("Too many attempts from this connection. Wait N min and try again.") and «Bloqueamos temporalmente esta conexión por exceso de intentos. Vuelve en N min.» ("We temporarily blocked this connection for too many attempts. Come back in N min.").

What you see · Confirm your email

«Enter the code you received by email.»

What it means. You tapped "Verify code" with the field empty or incomplete.

What to do. Enter the full code you received.

What you see · Confirm your email

«Invalid or expired code.»

What it means. The code doesn't match or no longer works.

What to do.

  1. Check that it's the latest one you received.
  2. If not, tap "Resend code".

What you see · Confirm your email

«The code expired. Resend a new one to continue.»

What it means. The code has expired.

What to do. Tap "Resend code" and use the new one.

What you see · Confirm your email

«Too many attempts. Wait a moment and try again.»

What it means. You tried many codes in a row.

What to do. Wait a moment and enter the code carefully.

What you see · Confirm your email

«Creamos tu cuenta, pero no pudimos enviarte el código todavía. Pídelo de nuevo en unos momentos.»

We created your account, but we couldn't send you the code yet. Request it again in a few moments.

What it means. Your account was created, but the email with the code didn't go out.

What to do.

  1. Wait a few moments.
  2. Tap "Resend code" or "Send direct link".

What you see · Any sign-in screen

«No pudimos continuar con tu acceso»

We couldn't continue with your sign-in

What it means. There was a temporary problem. Below it you see «Ocurrió un problema temporal. Puedes volver a intentar desde este paso.» ("A temporary problem occurred. You can try again from this step.").

What to do. Tap «Volver a intentar» ("Try again").