Connect Facebook and Instagram
Authorize with Facebook, choose which of your lot's pages and Instagram accounts to connect, reconnect them, and disconnect them.
In the «Facebook e Instagram» ("Facebook and Instagram") block you connect your lot's Facebook pages and the Instagram accounts linked to them. Then you can publish your cars there from each car's detail. See Publish your cars on Facebook and Instagram.
Before you start
- Integrations are for agencies, and you need permission to manage connected apps. If you can only view, you see the connected accounts but not the buttons.
- You need to manage your lot's page on Facebook with permission to create content.
- Instagram connects through its page: your Instagram account must be a professional account (business or creator) linked to your lot's Facebook page. An Instagram account without a page can't be connected yet.
- If the block says «Próximamente» ("Coming soon"), it isn't available for your agency yet and you don't need to do anything: we'll let you know.
We never ask for your password
You authorize from the Facebook window. Cliquéalo never sees or saves your Facebook or Instagram password.
Connect
Open the section
Go to AjustesIntegracionesConectar aplicaciones ("Settings > Integrations > Connect apps") and find the «Facebook e Instagram» block.
Tap «Conectar con Facebook» ("Connect with Facebook")
We take you to Facebook. If you already connected a page, the button says «Conectar otra página» ("Connect another page").
Authorize on Facebook
Sign in if it asks you to, choose your lot's pages and their Instagram accounts, and accept the permissions. Facebook brings you back to Cliquéalo.
Choose what to connect
You see «Conectar Facebook e Instagram» ("Connect Facebook and Instagram") with your pages. Under each page you see «Página de Facebook» ("Facebook page") and, if it has one, «Cuenta de Instagram» ("Instagram account"). Check the ones you want to use. The ones that don't allow publishing appear without a checkbox and tell you why.
Tap «Conectar seleccionadas» ("Connect selected")
You see «Conectamos 1 cuenta.» ("We connected 1 account.", or the number you connected) and you go back to «Conectar aplicaciones», where your accounts appear.
You have 15 minutes to choose. If they pass or you tap «Cancelar» ("Cancel"), nothing is connected and you have to tap «Conectar con Facebook» again.
What you see next
Each account appears with its name (the page's name or the Instagram @username) and its status, for example «Facebook · Conectada» ("Facebook · Connected") or «Instagram · Conectada». On Instagram you also see «Ligada a la página» ("Linked to the page") with the page's name.
You can publish your cars on this page or account.
What you can do: Test the connection or disconnect it.
Your access expired or changed, for example because you changed your Facebook password, removed Cliquéalo from your apps, or lost your role on the page. Meanwhile we can't publish or remove cars on that account.
What you can do: Tap «Volver a conectar» ("Reconnect") and authorize again.
«Probar conexión» ("Test connection") checks that we can still access the page or account. If it works you see «Tu cuenta de Facebook quedó conectada.» ("Your Facebook account is connected."); if not, «No pudimos entrar a tu cuenta de Facebook. Vuelve a conectar Facebook.» ("We couldn't access your Facebook account. Reconnect Facebook.").
Reconnect
If an account says «Vuelve a conectar Facebook», tap «Volver a conectar» and authorize again. In «Conectar Facebook e Instagram» the account shows «Ya está conectada. Márcala para renovar el acceso.» ("It's already connected. Check it to renew the access."). Check it and tap «Conectar seleccionadas». You don't lose what you already published.
Disconnect
Tap «Desconectar» ("Disconnect")
Next to the account tap «Desconectar». It asks «¿Desconectar la cuenta? Borraremos el acceso guardado.» ("Disconnect the account? We'll delete the saved access.").
Confirm
Tap «Sí, desconectar» ("Yes, disconnect"). If you change your mind, tap «No».
You see «Desconectamos tu cuenta de Facebook y borramos el acceso que tenías guardado.» ("We disconnected your Facebook account and deleted the access you had saved."). What you already published on that page or account stays there; if you want to remove it, do it first from the car's detail with «Quitar» ("Remove"), or later from Facebook or Instagram. If it was the last account you connected with your Facebook user, we also ask Facebook to remove the permissions you gave Cliquéalo.
If you remove Cliquéalo from your Facebook settings, we disconnect your accounts automatically. If you ask Facebook to delete your Cliquéalo data, we also delete the data we kept about your pages and accounts, and Facebook gives you a link to check the status of your request.
If your plan is managed by Cliquéalo
If your plan includes Cliquéalo managing your integrations, when you disconnect we ask for the «Llave de Cliquéalo» ("Cliquéalo key"), just like on the other platforms. If your plan doesn't let you disconnect them from the dashboard, instead of «Desconectar» you see «Tu plan incluye que Cliquéalo administre tus integraciones. Para desconectarlas, escríbenos.» ("Your plan includes Cliquéalo managing your integrations. To disconnect them, write to us."). See Plan managed by Cliquéalo.
The usual case
You connect your page and its Instagram
You authorize on Facebook, check the page and its Instagram account, and see «Conectamos 2 cuentas.» ("We connected 2 accounts."). Both appear as «Conectada».
Something doesn't work the first time
A page doesn't allow publishing
You see «Tu rol en esta página no permite publicar. Pide a quien administra la página en Facebook que te dé permiso para crear contenido.» ("Your role on this page doesn't allow publishing. Ask whoever manages the page on Facebook to give you permission to create content."). Connect the others and, once you have the permission, reconnect.
Worst case
Your access expired
The account says «Vuelve a conectar Facebook» and cars aren't published or removed there. Tap «Volver a conectar».
Special case
It isn't available yet
The block says «Próximamente». There's nothing for you to do.
Errors
What you see · Connect apps
«No autorizaste la conexión en Facebook. No conectamos nada.»
You didn't authorize the connection on Facebook. We didn't connect anything.
What to do. Tap «Conectar con Facebook» again and accept the permissions on Facebook.
What you see · Connect apps
«Tu cuenta de Facebook no nos dio ninguna página. Revisa que administres la página de tu lote y que la elijas al autorizar.»
Your Facebook account didn't give us any page. Check that you manage your lot's page and that you choose it when you authorize.
What to do. Check on Facebook that you have a role on your lot's page and reconnect; when you authorize, choose that page.
What you see · Connect apps
«La autorización con Facebook venció. Vuelve a intentarlo.»
The authorization with Facebook expired. Try again.
What to do. You took more than 10 minutes to authorize. Tap «Conectar con Facebook» again.
What you see · Connect apps
«No pudimos confirmar la autorización con Facebook. Vuelve a intentarlo desde este panel.»
We couldn't confirm the authorization with Facebook. Try again from this dashboard.
What to do. Start again from «Conectar con Facebook», in the same browser and with the same session.
What you see · Connect apps
«Demasiados intentos de conectar Facebook en poco tiempo. Espera unos minutos.»
Too many attempts to connect Facebook in a short time. Wait a few minutes.
What to do. Wait a few minutes and try again.
What you see · Connect apps
«Facebook no respondió como esperábamos. Vuelve a intentarlo en un momento.»
Facebook didn't respond as we expected. Try again in a moment.
What to do. Wait a moment and reconnect. If it keeps happening, write to us.
What you see · Connect apps
«Facebook e Instagram todavía no están disponibles para tu agencia.»
Facebook and Instagram aren't available for your agency yet.
What to do. Nothing for now. We'll let you know when they're available.
What you see · Connect apps
«Por ahora no podemos guardar accesos de plataformas. Escríbenos y lo hacemos contigo.»
For now we can't save platform access. Write to us and we'll do it with you.
What to do. Nothing was connected. Write to us and we'll do it with you.
What you see · Connect Facebook and Instagram
«Elige al menos una página o cuenta que puedas usar para publicar.»
Choose at least one page or account you can use to publish.
What to do. Check at least one box and tap «Conectar seleccionadas».
What you see · Connect Facebook and Instagram
«La autorización con Facebook venció o ya se usó. Vuelve a conectar con Facebook.»
The authorization with Facebook expired or was already used. Connect with Facebook again.
What to do. More than 15 minutes passed or you already used it. Tap «Conectar con Facebook» again.
What you see · Connect Facebook and Instagram
«Puedes tener hasta 50 cuentas conectadas. Desconecta alguna para agregar otra.»
You can have up to 50 connected accounts. Disconnect one to add another.
What to do. Disconnect the accounts you no longer use, in this block or in «Otras plataformas» ("Other platforms"), and reconnect.
What you see · Connect Facebook and Instagram
«Una de esas cuentas ya estaba conectada. Recarga la página y vuelve a intentarlo.»
One of those accounts was already connected. Reload the page and try again.
What to do. Someone on your team connected it at the same time. Reload and reconnect.
Mercado Libre errors
The messages you may see when connecting, publishing, updating, managing an ad, or answering on Mercado Libre, what they mean, and what to do.
Publish your cars on Facebook and Instagram
Publish a car on your Facebook page or Instagram account, check its status, remove it, and what happens when you sell it.