Publish your cars on Facebook and Instagram
Publish a car on your Facebook page or Instagram account, check its status, remove it, and what happens when you sell it.
Once you've connected your pages and accounts, each car can be published on them from its detail. When you create a car you can also check them in «Publicar también en» ("Also publish on"); see Publish a car. If you haven't connected them yet, see Connect Facebook and Instagram.
Before you start
- The car must be «Publicado» ("Published") on Cliquéalo and have at least one photo.
- For now we publish cars; properties aren't published on Facebook or Instagram.
- You need permission to manage connected apps.
Publish
Open the car
Go to PanelInventario ("Dashboard > Inventory") and open the car. In the summary, scroll down to «Canales» ("Channels").
Find your page or account
Each connected Facebook page and Instagram account has its own row, for example «Facebook · Autos del Norte» or «Instagram · @autosdelnorte».
Tap «Publicar en Facebook» ("Publish on Facebook") or «Publicar en Instagram» ("Publish on Instagram")
You see «Estamos publicando el auto en Facebook. Puede tardar unos minutos.» ("We're publishing the car on Facebook. It may take a few minutes."). The row changes to «En cola para publicarse» ("Queued to publish") and then «Publicando…» ("Publishing…").
Check the post
When the row says «Publicado» ("Published"), tap «Ver publicación» ("View post") to open it on Facebook or Instagram.
What we publish
- Photos. The car's first 10 photos, in their order. We adjust each photo to the format Facebook and Instagram require without cropping the car: if it's very tall or very wide, we add a white margin.
- Text. Make, model, and year; the price; the mileage and the city; and a link to the car on Cliquéalo. On Instagram the link shows as text.
- On Facebook, a post on your page with all the photos.
- On Instagram, a carousel with the photos (or a single photo if the car has one).
Instagram limits how many times a day each account can post. If you reach that limit, the car isn't published and we tell you so.
Statuses
The car isn't on that page or account.
What you can do: Tap «Publicar en Facebook» or «Publicar en Instagram».
You already asked for it and we'll start in a moment.
What you can do: Wait, or tap «Quitar» ("Remove") to cancel.
We're uploading the photos and the text. On Instagram it can take a few minutes while it processes the photos.
What you can do: Wait, or tap «Quitar».
The car is now on your page or account.
What you can do: Tap «Ver publicación» or «Quitar».
You sold the car, and on Facebook we added «Vendido» ("Sold") at the start of the text. The post stays on your page.
What you can do: Tap «Quitar» if you'd rather delete it.
We're removing the car from that page or account.
What you can do: Wait.
We're adding «Vendido» to the text on Facebook.
What you can do: Wait.
We couldn't publish it. Below it says why.
What you can do: Fix the reason and publish again, or tap «Quitar» to leave it as «No publicado».
Remove
Tap «Quitar» on the row. If the car wasn't published yet, you see «Listo: el auto no se publicará en Facebook.» ("Done: the car won't be published on Facebook."). If it was already published, you see «Estamos quitando el auto de Facebook.» ("We're removing the car from Facebook."), the row says «Quitando…» and then «No publicado». Removing deletes the post on Facebook or Instagram.
When you sell or archive the car
You don't have to do anything:
| What happens | On Facebook | On Instagram |
|---|---|---|
| You mark the car as «Vendido» ("Sold") | We add «Vendido» at the start of the text and the post stays | We delete the post |
| You archive the car | We delete the post | We delete the post |
If the car hadn't finished publishing yet, we cancel it or remove it as soon as it finishes.
The usual case
You publish on your page and your Instagram
You tap both buttons. In a few minutes both rows say «Publicado» and «Ver publicación» opens each one.
Something doesn't work the first time
Instagram takes a while to process the photos
The row stays on «Publicando…» for a few minutes. We keep trying without you doing anything.
Worst case
Your access expired
The row says «No se publicó» and «Vuelve a conectar Facebook.» ("Reconnect Facebook."). Go to AjustesIntegracionesConectar aplicaciones, tap «Volver a conectar» ("Reconnect"), and then publish again.
Special case
You disconnected the account with the car published
The row says «La cuenta ya no está conectada. Si quieres quitar el auto, hazlo desde Facebook.» ("The account is no longer connected. If you want to remove the car, do it from Facebook."). From Cliquéalo we can no longer touch that post.
Why it wasn't published
| It says | What to do |
|---|---|
| «Vuelve a conectar Facebook.» ("Reconnect Facebook.") | Reconnect the account and publish again |
| «Tu cuenta de Facebook no tiene permiso para publicar en esta página.» ("Your Facebook account doesn't have permission to publish on this page.", or «en esta cuenta de Instagram.», "on this Instagram account.") | Ask whoever manages the page on Facebook for permission to create content, and reconnect |
| «Facebook pide que completes la autorización para publicar en esta página.» ("Facebook asks you to complete the authorization to publish on this page.") | Complete on Facebook the authorization it asks for to publish on the page, and try again |
| «Instagram ya no acepta más publicaciones de esta cuenta por hoy. Intenta mañana.» ("Instagram isn't accepting more posts from this account today. Try tomorrow.") | Wait until the next day |
| «Facebook está limitando las publicaciones. Intenta en un rato.» ("Facebook is limiting posts. Try again in a while.") | Wait a while and publish again |
| «No pudimos preparar las fotos de este auto para Facebook.» ("We couldn't prepare this car's photos for Facebook.", or for Instagram) | Check or replace the photos and publish again |
| «El auto ya no está publicado en Cliquéalo.» ("The car is no longer published on Cliquéalo.") | Publish the car on Cliquéalo and try again |
| «Intenta de nuevo en un momento.» ("Try again in a moment.") | Tap «Publicar en Facebook» or «Publicar en Instagram» again in a moment. If it keeps happening, write to us |
If what failed was removing the post, the row stays on «Publicado» and says «No pudimos quitarlo.» ("We couldn't remove it.") with the reason.
If under the row you see «Por ahora no podemos publicar en Facebook.» ("For now we can't publish on Facebook.", or on Instagram), publishing there isn't available for your agency for the moment. What you already published stays.
Errors when tapping the buttons
What you see · Car channels
«Publica el auto en Cliquéalo para poder publicarlo en Facebook.»
Publish the car on Cliquéalo to be able to publish it on Facebook.
What to do. Publish the car on Cliquéalo first. Under the row you also see «Publica el auto en Cliquéalo para poder publicarlo aquí.» ("Publish the car on Cliquéalo to be able to publish it here.").
What you see · Car channels
«Agrega al menos una foto para publicar en Facebook.»
Add at least one photo to publish on Facebook.
What to do. Add photos in «Editar» ("Edit") and publish again.
What you see · Car channels
«Vuelve a conectar Facebook para publicar en esta cuenta.»
Reconnect Facebook to publish on this account.
What to do. Tap «Volver a conectar» and authorize again.
What you see · Car channels
«Demasiadas publicaciones en Facebook e Instagram en poco tiempo. Espera unos minutos.»
Too many posts on Facebook and Instagram in a short time. Wait a few minutes.
What to do. Wait a few minutes and try again.
What you see · Car channels
«Esa cuenta ya no está conectada. Recarga la página.»
That account is no longer connected. Reload the page.
What to do. Reload. Someone disconnected the account.
What you see · Car channels
«No tienes permiso para publicar este auto en otras plataformas.»
You don't have permission to publish this car on other platforms.
What to do. Ask whoever manages your agency for the connected apps permission.
What you see · Car channels
«No pudimos hacerlo. Intenta de nuevo en un momento.»
We couldn't do it. Try again in a moment.
What to do. Wait a moment and try again. If it keeps happening, write to us.
Connect Facebook and Instagram
Authorize with Facebook, choose which of your lot's pages and Instagram accounts to connect, reconnect them, and disconnect them.
Connect another platform
Save the access for Seminuevos.com, Autocosmos, your CRM, or any other site where you advertise, edit it, and disconnect it.