Lo hacemos por ti packages
How the packages differ by service level and where to see their price.
All the packages do the same for you. As the screen says: «Todos hacen lo mismo por ti; cambian el horario, el tiempo de respuesta y si tienes un ejecutivo asignado.» ("They all do the same for you; what changes is the hours, the response time, and whether you have an assigned account manager.")
Where to see them
Open «Lo hacemos por ti» in your panel and tap «Ver paquetes» ("See packages"). The screen is titled «Elige tu nivel de servicio» ("Choose your service level").
What each package shows
- Name and summary of the package.
- Price with the caption «al mes» ("per month"). You always see the price on that screen; it can change, so we don't copy it here.
- «Horario» ("Hours"): the hours during which the team works on your account.
- «Tiempo de respuesta» ("Response time"): how quickly it responds to you.
- «Atención» ("Service"): only appears in the packages that include it, with the text «Un ejecutivo asignado a tu agencia» ("An account manager assigned to your agency").
- The «Contratar» ("Subscribe") button, if your agency can subscribe to it (we explain it in Subscribe).
When there's more than one package, the second one appears highlighted.
What you can see instead of the packages
The usual case
There are packages and you have a paid plan
You see each package with its «Contratar» button.
Something doesn't work the first time
Your agency doesn't have a paid plan
You see the packages, but without the «Contratar» button. Below appears «Lo contratas cuando tu agencia tenga un plan de pago.» ("You can subscribe once your agency has a paid plan.") with the «Ver planes» ("See plans") button. See Plans and payments.
Special case
No packages available
Instead of the packages you see «Por ahora no hay paquetes disponibles. Escríbenos y te contamos.» ("There are no packages available for now. Write to us and we'll tell you more.")