Subscribe to Lo hacemos por ti
Who can subscribe to the service, how it's paid, and what happens after payment.
You subscribe to a package from your panel and pay for it by card on Stripe's payment page. It's charged every month, separate from your plan.
Before you start
- Your account is an agency account. Individual accounts don't see this service.
- Your agency has an active paid plan; your trial days count. With a free plan or with your account paused you see the packages, but not the «Contratar» ("Subscribe") button.
- You manage billing for the agency. If not, ask whoever manages it. Each role's permissions are in Your agency and your team.
If Cliquéalo manages your plan
A plan managed by Cliquéalo may include Lo hacemos por ti. If it does, you don't subscribe to it: «Lo hacemos por ti» takes you straight to AjustesLo hacemos por ti. If it doesn't, you don't see the «Contratar» button; write to us. See Plan managed by Cliquéalo.
Steps
Open the packages
In your panel open «Lo hacemos por ti» ("We do it for you") and tap «Ver paquetes» ("See packages").
Choose one
Tap «Contratar» on the package you want. The button changes to «Abriendo el pago…» ("Opening payment…").
Pay
Stripe's payment page opens. Enter your card and confirm. If you have a discount code, you can type it there.
Come back to Cliquéalo
When you finish, you go back to «Lo hacemos por ti» with the notice «Recibimos tu pago. En un momento se activa tu servicio; recarga la página si no cambia.» ("We received your payment. Your service will be activated in a moment; reload the page if it doesn't change.")
What happens next
As soon as the service is active, «Lo hacemos por ti» no longer shows you the packages: it takes you straight to AjustesLo hacemos por ti ("Settings > Lo hacemos por ti"). The first thing worth doing there is giving the team permissions. See Team permissions.
The usual case
You pay and it's activated
You come back with the payment received notice. When you reload, you go into the Cliquéalo team's section in your settings.
Something doesn't work the first time
The service takes a while to activate
You still see the «Recibimos tu pago…» notice and the packages. Wait a moment and reload the page.
Worst case
You close the payment page without paying
You go straight back to the packages screen. Nothing is charged and you can try again.
Special case
You tap «Contratar» and you already have another package
Instead of the payment, Stripe's billing portal opens so you can switch packages. See Change or cancel.
Errors
What you see · Pop-up notice when tapping «Contratar»
«Solo quien administra la facturación de la agencia puede contratarlo.»
Only whoever manages the agency's billing can subscribe to it.
What it means. Your role can't subscribe to paid services for the agency.
What to do.
- Ask whoever manages billing to subscribe to it.
What you see · Pop-up notice when tapping «Contratar»
«Tu plan ya incluye este servicio.»
Your plan already includes this service.
What it means. Cliquéalo manages your plan and it already includes Lo hacemos por ti. It shows up if you had the packages open from before your plan was activated.
What to do.
- Reload the page: it will take you to AjustesLo hacemos por ti.
What you see · Pop-up notice when tapping «Contratar»
«Este servicio es para agencias con un plan de pago activo.»
This service is for agencies with an active paid plan.
What it means. Your agency doesn't have a current paid plan.
What to do.
- Subscribe to or reactivate a paid plan. See Plans and payments.
- Try again.
What you see · Pop-up notice when tapping «Contratar»
«Ese paquete ya no está disponible.»
That package is no longer available.
What it means. The package was withdrawn while you had the page open.
What to do.
- Reload the page and choose one of the packages that appear.
What you see · Pop-up notice when tapping «Contratar»
«Ya tienes este paquete.»
You already have this package.
What it means. Your agency already subscribes to that same package.
What to do.
- Reload the page: it will take you to AjustesLo hacemos por ti.
What you see · Pop-up notice when tapping «Contratar»
«El pago en línea no está disponible en este momento.»
Online payment isn't available right now.
What it means. For now we can't open the payment page.
What to do.
- Try again later.
- If it's still the same, write to us.
What you see · Pop-up notice when tapping «Contratar»
«No pudimos iniciar el pago del beneficio.»
We couldn't start the payment for the benefit.
What it means. Something failed while preparing your payment. Nothing was charged.
What to do.
- Try again in a few minutes.