Change packages or cancel
How to change your Lo hacemos por ti package or leave the service, and what happens next.
The service is charged every month by card through Stripe, separate from your plan. Package changes and cancellation are done in Stripe's billing portal.
Before you start
- You manage your agency's billing.
- You subscribe to the service.
If it comes with your managed plan
If Lo hacemos por ti comes with your plan managed by Cliquéalo, it isn't in Stripe's billing portal. To change it or leave it, write to us. See Plan managed by Cliquéalo.
Steps
Open your plan
Go to AjustesPlan y capacidad ("Settings > Plan and capacity").
Open the billing portal
In the «Cambiar de plan» ("Change plan") block, tap «Gestionar pagos» ("Manage payments"). The button changes to «Abriendo…» ("Opening…") and Stripe's billing portal opens.
Make the change
In the Stripe portal, choose your «Lo hacemos por ti» ("We do it for you") subscription and switch its package or cancel it.
Come back
When you leave the portal, you go back to «Plan y capacidad».
In an agency, «Facturación» doesn't open the portal
AjustesFacturación ("Settings > Billing") says «La paga tu organización» ("Your organization pays for it") and has no payment button. With «Plan y pagos de la organización» ("The organization's plan and payments") it takes you to «Plan y capacidad», which is where «Gestionar pagos» is.
What happens next
- If you change packages, the team works with the new package's hours and response time. Your permissions, requests, and approvals stay the same.
- If you cancel, the service stays active until the date the Stripe portal says it ends. When it ends, AjustesLo hacemos por ti shows the «Deja que nuestro equipo lo haga por ti» ("Let our team do it for you") invitation again with «Ver paquetes» ("See packages"), and you no longer see «Por aprobar» ("To approve"), «Permisos» ("Permissions"), or «Tus pedidos» ("Your requests"). To come back, subscribe again.
Before you cancel
Check «Por aprobar»: approve or reject what's pending while you still have access. If you also want the team to stop applying changes right away, use «Revocar mandato» ("Revoke mandate") in «Permisos». See Team permissions.
The usual case
You switch to another package
The change is made in the Stripe portal and everything else in Cliquéalo stays the same.
Something doesn't work the first time
You cancel mid-month
If the portal schedules the cancellation for the end of the period, you keep the service until that date.
Worst case
The period ends and there were pending items
The section shows the invitation to subscribe again, and you can no longer review the pending proposals until you subscribe again.
Special case
Your agency plan stops being a paid plan
You can't subscribe to a new package until your agency has a paid plan again. See Plans and payments.
Errors
Errors from «Gestionar pagos» show up in a pop-up notice and don't change anything.
What you see · Pop-up notice when tapping «Gestionar pagos» in Plan y capacidad
«No tienes permiso para gestionar la facturación.»
You don't have permission to manage billing.
What it means. Your role can't manage the agency's payments.
What to do.
- Ask whoever manages billing to make the change.
What you see · Pop-up notice when tapping «Gestionar pagos» in Plan y capacidad
«Tu plan lo administra Cliquéalo. Para cambiarlo o cancelarlo, escríbenos.»
Cliquéalo manages your plan. To change or cancel it, write to us.
What it means. Cliquéalo manages your plan, and the billing portal doesn't open from your panel. It shows up if you had «Plan y capacidad» open from before your plan became managed; when you open it again, «Gestionar pagos» no longer appears.
What to do.
- Write to us and tell us what you want to change. See Plan managed by Cliquéalo.
What you see · Pop-up notice when tapping «Gestionar pagos» in Plan y capacidad
«No pudimos abrir el portal de pagos.»
We couldn't open the billing portal.
What it means. Something failed while opening the Stripe portal.
What to do.
- Try again in a few minutes.