Error pages
What each Cliquéalo error screen means and what to do on each one.
When something prevents a page from showing, you see a screen with a puppy, a title, and buttons to keep going. Your information isn't lost by seeing one of these screens.
Page not found
«Esta página tomó otro camino.» ("This page took another road.") and «No encontramos la dirección que buscas. Regresa al inicio o vuelve a donde estabas.» ("We couldn't find the address you're looking for. Go back to the home page or back to where you were."). The puppy is digging holes.
Why it happens. The address is misspelled, the link is old, or the ad no longer exists.
What to do.
- Check the address.
- Tap «Volver al inicio» ("Back to home") or «Volver a la página anterior» ("Back to the previous page").
- If you were looking for a car, search for it again from the catalog: it may have been sold or archived.
Restricted access
«Esta área tiene acceso restringido.» ("This area has restricted access.") and «Tu cuenta no tiene permiso para entrar aquí. Puedes volver al panel o regresar a la página anterior.» ("Your account doesn't have permission to come in here. You can go back to the panel or return to the previous page."). The puppy peeks through a gate.
Why it happens. Your role in the agency doesn't include that screen.
What to do.
- Tap «Volver al panel» ("Back to the panel").
- If you need to get in, ask your agency's owner or an administrator to give you the permission.
- If you have several accounts, check that you're in the right one from your avatar menu.
Sign-in required
«Tu acceso necesita renovarse.» ("Your access needs to be renewed.") and «Continúa al panel. Si tu sesión venció, te pediremos iniciar sesión nuevamente.» ("Continue to the panel. If your session expired, we'll ask you to sign in again."). The puppy waits in front of a locked door.
What to do. Tap «Continuar al panel» ("Continue to the panel"). If your session expired, sign in and you'll come back.
Unexpected error
At the top it says «Algo salió mal» ("Something went wrong"), then «Tuvimos un pequeño contratiempo.» ("We hit a small snag.") and «Tu información está a salvo. Puedes intentarlo otra vez o regresar a la pantalla anterior.» ("Your information is safe. You can try again or go back to the previous screen."). The puppy is next to a power strip that's throwing sparks.
What to do.
- Tap «Intentar de nuevo» ("Try again").
- If it doesn't work, tap «Volver a la página anterior» or «Volver al inicio».
- If it keeps happening, write down the «Referencia del incidente» ("Incident reference") that appears at the bottom and share it with support.
Cliquéalo didn't load
At the top it says «Interrupción temporal» ("Temporary interruption"), then «No pudimos cargar Cliquéalo.» ("We couldn't load Cliquéalo.") and «Es un problema temporal. Intenta nuevamente en un momento.» ("It's a temporary problem. Try again in a moment."). The puppy is recovering in its bed.
What to do. Wait a moment and tap «Intentar de nuevo». If there's a «Referencia del incidente», keep it in case you write to support.
New version
At the top it says «Versión nueva» ("New version"), then «Hay una versión nueva de Cliquéalo.» ("There's a new version of Cliquéalo.") and «Tu último envío no se procesó. Estamos cargando la página otra vez; cuando termine, vuelve a enviarlo.» ("Your last submission wasn't processed. We're loading the page again; when it finishes, send it again."). The puppy is recovering in its bed.
Why it happens. You had the page open since before a Cliquéalo update and you sent something, for example a form. That submission wasn't processed.
What to do.
- Wait a few seconds: the page reloads by itself.
- If it doesn't change, tap «Recargar la página» ("Reload the page").
- Check what you were filling in and send it again.
On the sign-in screens
If something fails while you sign in or create your account, you see «No pudimos continuar con tu acceso» ("We couldn't continue with your sign-in") and «Ocurrió un problema temporal. Puedes volver a intentar desde este paso.» ("A temporary problem occurred. You can try again from this step."). Tap «Volver a intentar» ("Try again").
If Cliquéalo was updated while you had the screen open, you see «Hay una versión nueva de Cliquéalo» ("There's a new version of Cliquéalo") and the page reloads by itself. If it doesn't change, tap «Recargar la página» ("Reload the page") and type your details again.
The usual case
Old link
You open a link to an ad that no longer exists, you see «Esta página tomó otro camino.», and you go back to the catalog.
Something doesn't work the first time
Expired session
You come back after a long time, you see «Tu acceso necesita renovarse.», you sign in, and you continue.
Something doesn't work the first time
Tab open since yesterday
You fill in the sign-up form in a tab you left open, tap send, and see «Hay una versión nueva de Cliquéalo.». The page reloads and you send your details again.
Worst case
The error repeats
You tap «Intentar de nuevo» and it shows up again. Keep the «Referencia del incidente» and share it with support.
Special case
You're in the wrong account
You see «Esta área tiene acceso restringido.» because you signed in with another account. Switch accounts. See Multiple accounts.