Emails and WhatsApp
Every email and WhatsApp message Cliquéalo sends, what it means, and what to do with it.
Cliquéalo emails you when something happens with your account, your agency, your appointments, or your quotes, and messages you on WhatsApp for appointment notices and your store's activity. Here they all are, grouped by topic, with their title as you see it.
Never share a code
No Cliquéalo email asks you to forward a code to someone else. If you get a code you didn't request, someone is trying to get in or already has your session open: change your password right away.
Access and security emails
These emails come in Spanish and English. If you can't find them, check spam or promotions.
| Email title | When it arrives | What to do |
|---|---|---|
| "Your verification code" | When you confirm your email or sign in with a code. The subject starts with the code. | Type the code on the screen. It says how long it's valid. |
| "Verify your email" | When you tap "Send direct link" in "Confirm your email". | Tap "Verify my email" on the same device. |
| "Reset your password" | When you request it in "Reset password". | Tap "Set a new password". If you didn't request it, ignore it. |
| "Welcome to Cliquéalo" | When your account is confirmed. | Tap "Go to my account". |
| «Confirma este acceso» ("Confirm this sign-in") | When you sign in from a device we don't recognize. The subject says the code and the device. It includes the device and the location. | Type the code. It expires in 10 minutes and works once. If it wasn't you, don't share it and change your password. |
| «Nuevo inicio de sesión» ("New sign-in") | When someone signs in to your account from a device we hadn't seen. The subject is «Nuevo inicio de sesión en Cliquéalo» ("New sign-in to Cliquéalo") or, if we asked you for a code, «Confirmamos tu identidad en un acceso nuevo» ("We confirmed your identity on a new sign-in"). | If it was you, nothing. If not, change your password right away. |
| «Confirma este correo» ("Confirm this email") | It arrives at the email you add as a recovery email. | Type the code in Security. If you don't recognize the account, ignore it: without the code nothing is linked. |
| «Vas a…» ("You're about to…") (for example «Vas a cambiar tu contraseña», "You're about to change your password") | When you confirm it's you before a security change. The title says the exact change. | Type the code. If you weren't going to make that change, someone has your session: change your password. |
The changes the last email can name are: changing your password, adding or removing a passkey, turning your authenticator app on or off, generating new backup codes, changing how you sign in to your account, adding or removing a recovery email, and forgetting your trusted devices.
Emails about your agency
| Email title | When it arrives | What to do |
|---|---|---|
| «Recibimos tu solicitud» ("We received your request") | When you send your agency's registration. It usually takes 24 to 48 business hours. | Tap «Ver estado» ("View status") to check how it's going. |
| «Tu agencia está activa» ("Your agency is active") or «Tu perfil está activo» ("Your profile is active") | When we approve your agency or your individual profile, or when you start your lot's trial. It includes the address of your public storefront. | Tap «Entrar al panel» ("Go to the panel") and start publishing. |
| «Tu prueba está por terminar» ("Your trial is about to end") | A few days before your trial without a card ends, if you haven't added your card yet. The subject is «Te quedan N días de tu prueba de …» ("You have N days left in your … trial"). It says what happens if you don't add it. | Tap «Agregar tarjeta» ("Add card"). See Trial without a card. |
| «Último día de tu prueba» ("Last day of your trial") | On the last day of your trial, if you haven't added your card yet. The subject is «Último día de tu prueba de …» ("Last day of your … trial"). It says «Este es el último aviso que te mandamos antes de que termine tu prueba.» ("This is the last notice we'll send you before your trial ends."). | Tap «Agregar tarjeta» today to keep going without a pause. |
| «Solicitud no aprobada» ("Request not approved") | When we couldn't activate your request. It includes the «Motivo» ("Reason"). | Fix what's pointed out and tap «Enviar solicitud nueva» ("Send new request"). |
| «Te falta un paso» ("You have one step left") | If you started paying for your plan and didn't finish. | Tap «Terminar mi pago» ("Finish my payment") or «Retomar mi registro» ("Resume my registration"). From the second notice on, the email says «Este es el último recordatorio que te enviamos por este registro.» ("This is the last reminder we'll send you about this registration."). |
| «Tienes una invitación» ("You have an invitation") | When an agency invites you to its team. | Tap «Aceptar invitación» ("Accept invitation") and sign in with that same email. |
| «Tu acceso está activo» ("Your access is active") | When an agency adds you to its team because you already had an account. | If you work in more than one store, it tells you to choose that agency in your account menu, under «Trabajar como» ("Work as"). «Entrar al panel» takes you to your panel's home. See Switch stores. |
Appointment and quote emails
| Email title | For whom | What it means |
|---|---|---|
| "We received your request" | Buyer | Your request was recorded with the preferred date and the contact channel. The store will contact you to confirm. If someone else booked the same time, it says so under "Heads up". |
| «Nueva solicitud de cita» ("New appointment request") | Seller | A customer wants to see a car. It includes their details and the date. Tap «Ver citas en el panel» ("View appointments in the panel"). «Horario compartido» ("Shared time slot") warns you if there was already another appointment at that time. |
| «Tu cita quedó agendada» ("Your appointment is booked") | Buyer | The appointment is confirmed, with the date, time, and who will attend you. It includes a file to save it to your calendar. |
| «Tu cotización de crédito» ("Your credit quote") | Buyer | It includes the estimated monthly payment, down payment, term, and financed amount, and a PDF with the month-by-month table. It's an informational calculation subject to the bank's approval. |
| The car and the store, "still available" | Buyer | The store is following up with you about a car you were interested in. Tap "View the car" or "Message on WhatsApp". |
WhatsApp messages
Cliquéalo sends WhatsApp messages from its official number with approved templates. The exact text depends on the template, but each type always includes these details:
Your name, the car, the appointment status («solicitada», "requested"; «confirmada», "confirmed"; or «cancelada», "canceled"), the date, and the location. If the date or the location is missing, it says «Por confirmar» ("To be confirmed").
What you can do: It only arrives if you agreed to receive WhatsApp messages when you requested the appointment.
Your agency's name, the car, the customer, their contact, and the details of what happened, for example a requested appointment with its date.
What you can do: It arrives at your agency's contact phone, if you checked «Recibir avisos por WhatsApp en este teléfono» ("Get WhatsApp notices on this phone"), and at the salespeople you registered as recipients, up to the number your plan allows.
The quote as an attached document, the buyer's name, the car, and a button to contact the store.
What you can do: Open the PDF or contact the store.
Note
Mexican numbers with the old 1 after the 52 are corrected automatically. If a phone number isn't valid, the message isn't sent.
The usual case
Something doesn't work the first time
The email doesn't arrive
Check spam or promotions, and that your account's email is spelled correctly in «Correo y accesos» ("Email and access").
Worst case
You get a code you didn't request
Don't share it. Change your password and check your sessions in Security.
Special case
Your store doesn't get WhatsApp messages
In AjustesIntegracionesWhatsApp ("Settings > Integrations > WhatsApp"), check the «Número principal de la tienda» ("Store's main number") chip and that your salespeople are registered as recipients. If the chip says «Avisos apagados» ("Notices off"), check «Recibir avisos por WhatsApp en este teléfono» in Agency details.