Common error messages
The errors you can see anywhere on Cliquéalo, what they mean, and how to fix them.
These messages can show up on many screens, in red below a form or as a pop-up notice. The errors specific to each topic are on their own page; for example, sign-in errors are in Sign in and sign out.
How to read an error
- Almost all of them start with what couldn't be done: «No pudimos guardar…» ("We couldn't save…"), «No pudimos enviar…» ("We couldn't send…").
- If they end in «Intenta de nuevo» ("Try again") or «Vuelve a intentar» ("Try again"), it's usually a temporary failure: wait a moment and repeat.
- If they state a time («Espera 5 min», "Wait 5 min"), respect it: before that time, the attempt won't go through.
Session and permissions
What you see · Any panel screen
«Tu sesión venció. Vuelve a iniciar sesión.»
Your session expired. Sign in again.
What it means. A long time passed since you signed in, or you signed out in another tab. It can also say «Tu sesión expiró. Vuelve a iniciar sesión.» ("Your session expired. Sign in again.").
What to do. Sign in again and repeat what you were doing.
What you see · Screens that require an account
«Inicia sesión para continuar.»
Sign in to continue.
What to do. Sign in with your account. If you don't have one, create one.
What you see · Panel actions, for example «No tienes permiso para cambiar el plan.» ("You don't have permission to change the plan.")
«No tienes permiso para…»
You don't have permission to…
What it means. Your role in the agency doesn't allow that action. The message says which one, for example inviting users, changing the plan, or editing the agency.
What to do.
- Check that you're in the right account and agency from your avatar menu.
- Ask the owner or an administrator to do the action or to give you the permission.
Too many attempts
To protect your account, we limit how many times something can be attempted in a row.
What you see · Sign in, create account, request codes
«Demasiados intentos desde esta conexión. Espera N min e inténtalo de nuevo.»
Too many attempts from this connection. Wait N min and try again.
What to do. Wait the minutes it says and try again.
What you see · Sign in, create account, request codes
«Bloqueamos temporalmente esta conexión por exceso de intentos. Vuelve en N min.»
We temporarily blocked this connection due to too many attempts. Come back in N min.
What it means. There were many failed attempts from your connection and we blocked it for a while.
What to do. Wait the time shown.
What you see · Requesting codes or links by email
«Hay demasiados envíos de correo. Espera N min e inténtalo de nuevo.»
There are too many emails being sent. Wait N min and try again.
What it means. You requested several emails in a row.
What to do. First check whether one already arrived (also in spam). If not, wait and request another.
What you see · Confirma este acceso
«Demasiados intentos con códigos de respaldo. Espera N min.»
Too many attempts with backup codes. Wait N min.
What to do. Wait and check that you're copying the code correctly. Each one works only once.
Security changes on hold
What you see · Security
«Cambiaste tu contraseña hace poco. Para proteger la cuenta, este cambio se puede hacer en…»
You changed your password recently. To protect the account, this change can be made in…
What it means. After changing your password, some security changes wait for a while. The message says how long is left.
What to do. Wait that long and try again.
What you see · Security
«Detectamos muchos intentos o cambios de seguridad seguidos. Para proteger la cuenta, los cambios sensibles quedan pausados…»
We detected many attempts or security changes in a row. To protect the account, sensitive changes are paused…
What to do. Wait the time it says. If you didn't make those changes, sign out and change your password with "Forgot password?".
Assistant errors
When the assistant («¿Te ayudo?», "Can I help?") can't do what you asked, the "Couldn't do it" sound plays and one of these notices appears:
What you see · Assistant
«No encontré esa sección en pantalla.»
I couldn't find that section on screen.
What to do. Ask it to take you to the right screen first, or look for it yourself in the side menu.
What you see · Assistant
«No encontré el formulario en pantalla.»
I couldn't find the form on screen.
What to do. Open the form and ask it again to fill it in.
What you see · Assistant
«No pude usar esos datos para el formulario.»
I couldn't use that information for the form.
What to do. Give it the details again, one at a time, or type them yourself.
What you see · Assistant
«No pude abrir esa ruta.»
I couldn't open that route.
What to do. Tell it which screen you want to go to in other words, or go there from the side menu.
Temporary and browser failures
What you see · Publishing from Anuncia
«Algo salió mal. Intenta de nuevo.»
Something went wrong. Try again.
What to do. Try again. What you entered is still saved in this browser.
What you see · Security, when copying keys or codes
«Tu navegador no dejó copiar.»
Your browser didn't allow copying.
What to do. Select the text and copy it by hand, or use «Descargar PDF» ("Download PDF").
What you see · Security, backup codes
«Permite las ventanas emergentes para imprimir.»
Allow pop-up windows to print.
What to do. Allow pop-up windows for cliquealo.mx in your browser and tap «Imprimir» ("Print") again.
The usual case
Something doesn't work the first time
You're asked to wait
You see a message with minutes to wait. You wait that long and try again.
Worst case
The error always repeats
Reload the page, check your connection, and if it continues, write to us with your «ID de cuenta» ("Account ID") from Your account details.
Special case
You don't have permission
Ask the agency's owner or an administrator to do the action or give you the permission.