Cliquéalo Help Center
Glossary

Glossary

What each of Cliquéalo's own words means and how the English terms you find on other sites are said in Spanish.

Here, in alphabetical order of the Spanish word you see on screen, are the words Cliquéalo uses and the English terms you may have seen on other platforms. Each definition takes you to the manual page where it's explained in detail.

Cliquéalo Academyon screen: Academia Cliquéalo
Short courses of videos and guides, inside the Help Center, to learn how to buy, sell, and run your agency on Cliquéalo. You can watch them without an account; when you're signed in, your progress is saved to your account and counts toward your badges and your certificate. See Cliquéalo Academy.
bulk actionson screen: Acciones en lote
Changing the status of, deleting, or boosting several cars at once from your inventory, up to 200 at a time. See Actions on several cars at once.
agencyon screen: Agencia
Business account for selling several cars, with a team, branches, and a plan for lots and agencies. See Choose how to sell.
amortization scheduleon screen: Amortización
Month-by-month table of a loan with the payment, the interest, the principal, and the balance. See PDF quotes.
authenticator appon screen: App de autenticación
App on your phone that generates a six-digit code that changes every 30 seconds and works as a second factor. See Your account's security.
archivedon screen: Archivado
Status of a car you removed from the catalog without deleting it. It frees up its spot in your plan and you can send it back for review. See Car statuses.
publishing wizardon screen: Asistente de publicación
The «Publica tu anuncio» ("Publish your ad") flow at cliquealo.mx/anuncia: it asks you one question per screen and, if you don't have an account, creates it at the end. See Publish a car step by step.
pop-up notice, toaston screen: Aviso emergente
Short message that appears for a few seconds in a corner of the screen to tell you that something went well, is in progress, or failed. See Notices and notifications.
move down a plan, downgradeon screen: Bajar de plan
Moving to a plan that costs less per year. It's scheduled for the day what you already paid ends and there's no refund. See Move down a plan.
partner bankon screen: Banco aliado
Bank or lender your agency works with. You need to have it as a partner to enter its loan products. See Partner banks.
benefit, add-onon screen: Beneficio
Something you buy on top of your plan: boosts, extra spaces, the verified check, or Lo hacemos por ti ("We do it for you"). See Paid benefits.
welcomeon screen: Bienvenida
The screens where you choose or confirm how you sell the first time you enter your panel: «Particular» ("Individual"), free, or «Lote o agencia» ("Lot or agency"), with a trial without a card. See Welcome when you create your account.
drafton screen: Borrador
Status of a saved car you haven't sent to be published yet. It doesn't show in the catalog. See Car statuses.
notifications bellon screen: Campana de notificaciones
The bell in the panel's top bar. It keeps your appointments, payments, messages, and new interested people live. See Notices and notifications.
channelon screen: Canal
Another site where you also advertise your cars. Today the only one that connects is Mercado Libre. See Mercado Libre and other channels.
screenshoton screen: Captura de pantalla
Picture of what you see on your screen. You can add it when sending feedback or when reporting a publication. See Send feedback.
caseon screen: Caso
The follow-up of an interested person from your store, from when they arrive until they buy or are discarded. On screen it's called «interacción» ("interaction"). See Cases and interactions.
catalog, marketplaceon screen: Catálogo
The public list of cars (at cliquealo.mx) or of homes (at cliquealo.mx/casas). Only publications with the published status appear. See Search and filter the catalog.
Academy certificateon screen: Certificado de la Academia
Certificate with your name that you receive when you complete the 23 lessons of the Cliquéalo Academy. It has a unique ID and a public page where anyone can check that it's authentic. See Cliquéalo Academy.
verified check, verified badgeon screen: Check verificado
Seal next to your agency's name that says we confirmed who is behind it. You purchase it and get it by verifying your identity or your company with Didit. See Agency verification.
chip, badgeon screen: Chip
Colored label that shows the status of something, for example «Publicado» ("Published"), «En espera» ("On hold"), or «Requiere atención» ("Needs attention"). See Car statuses.
appointmenton screen: Cita
A buyer's visit to see a car. It goes through «Solicitada» ("Requested"), «Confirmada» ("Confirmed"), and «Atendida» ("Attended"), or it's canceled. See Appointments.
discount code, coupon, promo codeon screen: Código de descuento
Code you can enter on Stripe's payment page when you purchase. See Purchase We do it for you.
backup codeon screen: Código de respaldo
Code that works only once to sign in if you lose your phone or your passkey. Save them when you turn on the authenticator app. See Your account's security.
one-time code, OTPon screen: Código de un solo uso
Code you get by email to sign in without a password or to confirm a change. See Your account's security.
feedbackon screen: Comentarios
What you send us from the «Comentarios» tab on the left edge: an error, an idea, or anything else. See Send feedback.
reconcileon screen: Conciliar
Linking a Mercado Libre ad with a car you already have in your inventory. When you review it, if they have different details, you choose which ones stay: Mercado Libre's are brought into your car and Cliquéalo's are sent to Mercado Libre. See Import and reconcile.
trusted deviceon screen: Confiar en este dispositivo
Box when you sign in. If you leave it checked, we don't ask you for a code from that device and that network for 90 days. See Sign in and sign out.
confirm the VINon screen: Confirma el VIN
The VIN's second field. You type the VIN there again, by hand, because pasting isn't allowed. It has to match the first one character by character. See Register the VIN.
consignmenton screen: Consigna
Car you sell on someone else's behalf. The opposite is owned inventory. See Car details.
conversation, chaton screen: Conversación
The exchange of messages with a buyer about a car, in PanelMensajes ("Panel > Messages"). See Messages and conversations.
autosaved copy, autosaveon screen: Copia autoguardada
Copy of a new publication or of an edit that saves itself while you type, so you can pick it up if you close the window. See Autosaved copies.
email, mailon screen: Correo
Your email address. You use it to sign in, receive codes, and recover your account. See Verify your email.
recovery emailon screen: Correo de recuperación
A second email, different from your account's, to get back in if you lose access. You can have up to 3. See Your account's security.
quoteon screen: Cotización
Loan calculation for a car with the monthly payment, down payment, term, and rate. It's downloaded as PDF or Excel, or sent to the customer. See PDF quotes.
assisted quoteon screen: Cotización asistida
Quote someone on your team makes for a customer. It doesn't count as incoming demand. See Loan applications.
advertiser accounton screen: Cuenta de anunciante
Any account that can publish: individual profile, agency, or real estate agency. Partner bank accounts don't publish. See Register your agency and pay.
paused accounton screen: Cuenta en pausa
What happens if your trial ends without a card: your publications stop showing on the site and you can't publish new ones, but nothing is deleted. Everything comes back as it was when you add your card. See Trial without a card.
capacity, spaceon screen: Cupo
How many cars you can have published at once with your plan and your extra spaces. In branches, «Cupo» ("Capacity") is the share of the total you assign to each one. See Your plan's car limit.
WhatsApp dispatcheron screen: Despachador de WhatsApp
What sends each appointment, message, and quote by WhatsApp to your agency's number and to your active salespeople. See WhatsApp.
web address, URL, slugon screen: Dirección web
The address of a page, such as your ad's (generated automatically) or your storefront's («URL pública», "Public URL"). See Car details.
owneron screen: Dueño
Whoever created the agency's account. They have «control total» ("full control"): their role can't be changed and their access can't be revoked. See Roles and permissions.
on holdon screen: En espera
Status of an approved car that doesn't fit in your plan. It keeps its details and photos, and it's published on its own when a spot opens up. See On hold for space.
under reviewon screen: En revisión
Status of a car you sent to be published or that you edited and isn't approved yet. It doesn't show in the catalog. See Review and rejections.
down paymenton screen: Enganche
Part of the price the customer pays up front; the rest is the financed amount. See Loan simulator.
Cliquéalo team, staffon screen: Equipo de Cliquéalo
The people at Cliquéalo who review publications, handle support and, if you purchase Lo hacemos por ti, work on your account. See What We do it for you is.
storefronton screen: Escaparate
Your agency's public page, with your logo, your contact details, and your published cars. See Your public profile.
workspaceon screen: Espacio de trabajo
The screen for a single car with its overview, channels, appointments, messages, quotes, and editing. See A car's workspace.
extra spaceson screen: Espacios extra
Publishing spots you buy separately that add to your plan's capacity, without changing plans. See Paid benefits.
billingon screen: Facturación
The settings section that says who pays for your account. If you sell as an individual, that's where you see your plan, your payment method, and your receipts; in an agency, it sends you to «Plan y capacidad» ("Plan and capacity"). See Billing.
favoriteson screen: Favoritos
The cars you save with the heart to see again in «Mis favoritos» ("My favorites"). You need an account. See Save favorites.
specificationson screen: Ficha técnica
The car's technical details: engine (in liters), cylinders, drivetrain, and origin, along with the year, the color, and the mileage. They're optional and the VIN can suggest them. See Car details.
shared poolon screen: Fondo común
What's left of your plan's capacity after subtracting your branches' fixed capacities. The branches without their own number share it. See Branches.
built inon screen: Hecho en
Detail in the public specifications that says in which city and country, or only in which country, the car was built. It comes from the registered VIN; you don't enter it. See Car details.
booston screen: Impulso
One-time payment per publication that puts it in the top spots of the catalog for 7 days, with the «Impulsado» ("Boosted") chip. See Boost publications.
importon screen: Incorporar
Creating a new car in your inventory from an ad that only existed on Mercado Libre. It stays as a draft. See Import and reconcile.
sign in, sign out, log in, log outon screen: Iniciar y cerrar sesión
Getting into your account with Google, passkey, password, or code, and getting out of it on a device. See Sign in and sign out.
real estate agencyon screen: Inmobiliaria
Account that has the homes view turned on to publish properties for sale or rent. See Sign up as a real estate agency.
badgeon screen: Insignia
Badge you earn when you finish a Cliquéalo Academy course, or the whole Academy. It shows in your personal details and next to your name on your agency's team. It's not the same as a status chip. See Cliquéalo Academy.
interested person, leadon screen: Interesado
Person who showed interest in one of your cars. We also call them a prospect; some screens say «Leads». See Cases and interactions.
inventory, stockon screen: Inventario
All your cars or properties, in any status, in PanelInventario ("Panel > Inventory"). See Your inventory.
owned inventoryon screen: Inventario propio
Car that is yours. The opposite is consignment. See Car details.
We do it for you, done for you, DIFMon screen: Lo hacemos por ti
Monthly service separate from your plan, unless your plan managed by Cliquéalo already includes it: the Cliquéalo team operates your account with the permissions you give it. See What We do it for you is.
loton screen: Lote
Same as agency: the business that sells several cars. «Vender como lote» ("Sell as a lot") turns your individual profile into an agency. See Turn your profile into an agency.
mandateon screen: Mandato
Name the screen uses for the permissions you give the Cliquéalo team: what it can do, with what price limit, and until when. See Permissions for the Cliquéalo team.
side menu, sidebaron screen: Menú lateral
The strip on the left of the panel with your apps. On a phone it opens with «Ver todo» ("See all"). See Get to know your panel.
Mercado Libreon screen: Mercado Libre
Ad site you can connect to your account if your plan is for 50 cars or more, or if it is a plan Cliquéalo manages and sets up to fit your agency. In some chips it appears as «ML». See Mercado Libre on Cliquéalo.
reduced motionon screen: Movimiento reducido
Accessibility option on your phone or computer. If you turn it on, the sounds that go along with what you do on screen are turned off. The panel alerts, which tell you something arrived, keep playing. See Sounds.
service level, SLAon screen: Nivel de servicio
The hours and response time the Cliquéalo team works with according to your Lo hacemos por ti package. See Lo hacemos por ti packages.
organizationon screen: Organización
Name the invitations screen uses for the agencies you belong to. See Invitations to organizations.
payment page, checkouton screen: Página de pago
Stripe's secure page where you enter your card to pay for a plan, a boost, or a service. See Register your agency and pay.
page not found, 404on screen: Página no encontrada
The screen with the little dog digging holes: the address is misspelled or the publication no longer exists. See Error pages.
panel, dashboardon screen: Panel
Where you manage everything after you sign in: inventory, appointments, messages, cases, and settings. See Get to know your panel.
packageon screen: Paquete
Each service level of Lo hacemos por ti. They all do the same thing; what changes is the hours, the response time, and whether you have an assigned executive. See Lo hacemos por ti packages.
individual selleron screen: Particular
Someone who sells their own car or home. They publish without an account and create it at the end, or choose «Particular» when creating their account. Their plan is always free. See Choose how to sell.
passkeyon screen: Passkey (llave de acceso)
A way to sign in with your face, your fingerprint, or your device's PIN, without typing a password. It's the most secure thing your account can have. See Your account's security.
requeston screen: Pedido
Work you ask the Cliquéalo team to do from «Tus pedidos» ("Your requests"), for example adding inventory or adjusting prices. See Requests and approvals.
individual profileon screen: Perfil individual
Account of an individual seller. It has no team or branches and in settings its group is called «Mi perfil» ("My profile"). See Turn your profile into an agency.
public profileon screen: Perfil público
The public page of an individual profile. In an agency it's called the storefront. See Your public profile.
billing period, billing cycleon screen: Periodicidad
How often you pay for your plan, for example monthly or yearly. See Change plans.
permissionon screen: Permiso
Each action a role can perform, such as «Crear publicaciones» ("Create publications") or «Gestionar facturación de agencia» ("Manage agency billing"). See Roles and permissions.
planon screen: Plan
What you purchase to sell: it defines how many cars you publish at once, how many branches and salespeople you have, and what it includes. See Plans.
plan managed by Cliquéaloon screen: Plan administrado por Cliquéalo
Plan the Cliquéalo team sets up and manages for your agency. It isn't paid by card from your panel, it may include Lo hacemos por ti and Mercado Libre, and some changes are requested by writing to us. See Plan managed by Cliquéalo.
payment portal, billing portalon screen: Portal de pagos
Stripe's portal where you change your card, download receipts, or cancel. In an agency you open it with «Gestionar pagos» ("Manage payments") in «Plan y capacidad»; if you sell as an individual, with «Administrar pago» ("Manage payment") in «Facturación». See Billing.
possible matchon screen: Posible coincidencia
Chip on a Mercado Libre car that looks very much like one in your inventory. It's better to reconcile it than to import it. See Import and reconcile.
loan producton screen: Producto de crédito
A partner bank's terms: amounts, down payment, terms, rate, fee, and which cars it finances. It's what your buyers simulate. See Loan products.
proposalon screen: Propuesta
What the Cliquéalo team prepares and sends to your «Por aprobar» ("To approve"). It isn't applied until you approve it. See Requests and approvals.
prorationon screen: Prorrateo
When you move up a plan, today you pay only the difference for the days left in your period; what you didn't use of your current plan is deducted. See Move up a plan.
originon screen: Procedencia
Whether the car is «Nacional» ("Domestic") or «Importado» ("Imported"). You choose it in the specifications; the VIN doesn't decide it. See Car details.
trial, free trialon screen: Prueba (días de prueba)
Period in which you use a paid plan without being charged; your subscription says «En prueba» ("On trial"). Your lot's trial when you create your account doesn't ask for a card: if it ends without one, your account is paused until you add it. If a plan asked for a card at the start, it's charged to that card when the trial ends. See Trial without a card and Register your agency and pay.
publication, ad, listing, poston screen: Publicación
A car or a property advertised on Cliquéalo. We also call it an ad. See Publish a car step by step.
publishedon screen: Publicado
Status of a car that passed review and shows in the catalog. It counts against your plan's limit. See Car statuses.
setup, onboardingon screen: Puesta a punto
Screen you see after moving up a plan that shows you, step by step, what your new plan lets you do. See Setup.
ad points, completeness scoreon screen: Puntos de la publicación
The points, from 0 to 85, that say how complete a car's ad is. You see them when you edit it; buyers don't see them. See How complete your ad is.
rejectedon screen: Rechazado
Status of a car that didn't pass review. You see the reason, fix it, and it goes back into review. See Review and rejections.
box, widgeton screen: Recuadro
Each block of «Tu panel» ("Your panel") on the home screen. You turn them on with «Agregar widgets» ("Add widgets") and arrange them with «Personalizar» ("Customize"). See Get to know your panel.
renewalon screen: Renovación
The day your plan is charged again. You see it as «Fecha de renovación» ("Renewal date") in «Plan y capacidad» or as «Próxima renovación» ("Next renewal") in «Facturación». See Billing.
automatic reviewon screen: Revisión automática
Review that takes seconds and happens when you publish, edit, or upload photos. It approves, rejects, or passes the car to the Cliquéalo team. See Review and rejections.
roleon screen: Rol
Says what each person on your team can do: Dueño, Administrador, Gerente, or Vendedor (Owner, Administrator, Manager, or Salesperson). See Roles and permissions.
custom roleon screen: Rol propio
Role you create for your agency, for example «Jefe de piso» ("Floor manager"). It adds to the person's built-in role. See Roles and permissions.
second factor, 2FA, two-factor authenticationon screen: Segundo factor
An extra proof that it's you: your passkey or your authenticator app. See Your account's security.
selfieon screen: Selfie
Photo of your face that Didit asks for, along with your ID, to verify your identity. See Verify your identity.
simulationon screen: Simulación
Informational calculation of a car's monthly payment with «Simular crédito» ("Simulate loan"). It doesn't check your credit bureau report and you can save it in «Mis simulaciones» ("My simulations"). See Simulate a loan.
not importedon screen: Sin incorporar
Chip on a car that's on Mercado Libre but not in your inventory yet. See Import and reconcile.
syncon screen: Sincronizar
Bringing and sending changes between Cliquéalo and Mercado Libre. It happens on its own every so often and manually with «Sincronizar» ("Sync"). See Sync statuses.
Sofiaon screen: Sofia
The panel's AI assistant. She takes you to a section, points out something on screen, or fills in a form for you. See Sofia, the panel assistant.
move up a plan, upgradeon screen: Subir de plan
Moving to a plan that costs more per year. Today you pay the difference with proration and the change applies once the payment is confirmed. See Move up a plan.
branchon screen: Sucursal
Point of sale of your agency. Branches don't add capacity: they share the one your plan already has. See Branches.
subscriptionon screen: Suscripción
The recurring card charge for your plan. It can be «Activa» ("Active"), «En prueba» ("On trial"), «En pausa» ("Paused"), with «Pago vencido» ("Payment overdue"), or «Cancelada» ("Canceled"), among others. See Billing.
suspensionon screen: Suspensión
Blocking of your account for non-payment or for breaking the rules. Your data is kept. Your trial ending without a card isn't a suspension: your account is paused. See Pending payment and suspension and Account suspended.
rate tableon screen: Tabulador
The table of terms a bank gives you. On Cliquéalo it's entered as a loan product. See Loan products.
lead temperature, hot, warm, cold leadon screen: Temperatura del interesado
How interested a buyer seems: «Lead caliente» ("Hot lead"), «Lead tibio» ("Warm lead"), or «Lead frio» ("Cold lead"). See Cases and interactions.
work ason screen: Trabajar como
Section of your account menu to switch stores (your agency, your individual profile, or an agency that added you to its team) without switching accounts. It only appears if you belong to two or more stores. See Switch accounts.
drivetrainon screen: Tracción
Which wheels move the car: «Delantera» ("Front"), «Trasera» ("Rear"), «4x2», «4x4», or «Integral (AWD)». It's part of the specifications. See Car details.
WhatsApp salespersonon screen: Vendedor de WhatsApp
Person who receives your agency's notices on their WhatsApp. They don't need a Cliquéalo account. See WhatsApp salespeople.
soldon screen: Vendido
Status of a car that has been sold. It doesn't show in the catalog and stays in your history. See Car statuses.
window, modal, dialogon screen: Ventana
Box that opens on top of the screen, such as the settings window or the «Impulsar publicaciones» ("Boost publications") one. See The settings window.
VIN, serial numberon screen: VIN (número de serie)
The 17 characters that identify the car, on the registration card and the windshield. It's optional and private: buyers only see "VIN on file". You type it twice and, once it's saved, nobody can change or delete it. See Register the VIN.
VIN under reviewon screen: VIN en revisión
Notice in the ad's points: the Cliquéalo team is reviewing the VIN and in the meantime it doesn't earn points. You don't have to do anything. See How complete your ad is.
cars view and homes viewon screen: Vista de autos y de casas
The two sections of your panel. You switch with the «Autos» ("Cars") / «Casas» ("Homes") switch and each one has its own inventory. See Cars and Homes, what changes.

Common error messages

The errors you can see anywhere on Cliquéalo, what they mean, and how to fix them.