Review and rejections
How a car is reviewed before it's published, why it gets rejected, what each reason means, and how to fix it or ask for another review.
Every car goes through a review before it appears in the catalog. That's how we protect buyers from fraud and misleading ads. There are two reviews: an automatic one, which takes seconds, and one by the Cliquéalo team when the automatic one isn't enough.
Review statuses
You sent the car to be published, or you edited it, and we're reviewing it. It isn't shown in the catalog.
What you can do: Wait, or keep correcting it. Every time you save, it's reviewed again.
It passed the review and it's already in the catalog.
What you can do: Edit it, boost it, quote it, or archive it.
It didn't pass the review. It isn't shown in the catalog. If it was published, it's taken out of the catalog.
What you can do: Correct it and send it again, or ask for another review if the reason allows it.
It's approved but your plan has no room left.
What you can do: Free up a spot, move to a higher plan, or buy extra spots. See On hold for lack of room.
The automatic review
It runs in seconds every time you:
- publish a new car;
- save changes to a car that stays in review;
- upload new photos to a car.
It has three possible results:
It's approved automatically
The car becomes Publicado right away. For that it needs photos, details consistent with the photos, no sign of a problem, and room in your plan.
It goes to the team
The car stays En revisión and a person from the Cliquéalo team reviews it. This happens, for example, when the car has no photos («La publicación no tiene fotos para validar.» ("The ad has no photos to validate.")), when your plan is already full, when there are doubts («El equipo revisará tu publicación.» ("The team will review your ad.")), or when the automatic review can't finish (see the errors at the end of this page). When you edit, the notice «Cambios guardados. La publicación queda en revisión.» ("Changes saved. The ad is in review.") includes the reason (see "Reasons from the automatic review," below).
It's rejected
If there's a clear violation of the rules, the car becomes Rechazado and you see the notice «Publicación no permitida.» ("Ad not allowed.") with the reason. The violation is recorded on your account.
What gets rejected automatically
Offensive language or insults; sexual, violent, or illegal content; fraud; spam; and contact details (phone, WhatsApp, email, social networks, or links to other sites) placed to take the sale off Cliquéalo. A web address that happens to be visible in a photo, like the car's screen, isn't enough to reject it.
Reasons from the automatic review
When the automatic review doesn't approve the car, it tells you why below the notice:
- when you save changes, if the car goes to the team, below «Cambios guardados. La publicación queda en revisión.»;
- when you publish, edit, or upload photos, if it's rejected, below «Publicación no permitida.».
The reason can explain what was found in your ad or be one of these:
| Reason you see | What to check |
|---|---|
| «El texto del anuncio parece tener una liga a otro sitio.» ("The ad's text seems to have a link to another site.") | Remove the web addresses from the description and the details. |
| «El texto del anuncio parece mencionar WhatsApp, redes sociales u otro sitio de venta.» ("The ad's text seems to mention WhatsApp, social networks, or another sales site.") | Remove the mentions of WhatsApp, Telegram, social networks, or other sites where you sell. |
| «El texto del anuncio parece tener un correo o un usuario de redes sociales.» ("The ad's text seems to have an email or a social network username.") | Remove emails and usernames with an at sign (@). |
| «El texto del anuncio parece tener un número de teléfono.» ("The ad's text seems to have a phone number.") | Remove the phone number. |
| «El anuncio promete crédito garantizado o sin consultar el buró.» ("The ad promises guaranteed credit or credit without checking the credit bureau.") | Remove phrases like «sin buró» ("no credit check") or «aprobación garantizada» ("guaranteed approval"). |
| «El texto del anuncio tiene lenguaje ofensivo.» ("The ad's text has offensive language.") | Remove insults and swear words. |
| «Alguna de las fotos no se pudo revisar.» ("One of the photos couldn't be reviewed.") | Check that your photos look right. If you want the automatic review to try again, upload a new photo. |
| «Alguna de las fotos podría tener contenido sexual.» ("One of the photos might have sexual content.") | Delete the photo or replace it with one of the car. |
| «Alguna de las fotos podría tener contenido sugerente.» ("One of the photos might have suggestive content.") | Delete the photo or replace it with one of the car. |
| «Alguna de las fotos podría tener contenido violento.» ("One of the photos might have violent content.") | Delete the photo or replace it with one of the car. |
| «Alguna de las fotos parece mostrar un número de teléfono.» ("One of the photos seems to show a phone number.") | Replace the photo with one where the number isn't visible. |
| «Alguna de las fotos muestra datos para contactarte fuera de Cliquéalo.» ("One of the photos shows details to contact you outside Cliquéalo.") | Replace the photo with one without a phone number, email, social networks, or links. |
| «Alguna de las fotos parece mencionar WhatsApp, redes sociales u otro sitio de venta.» ("One of the photos seems to mention WhatsApp, social networks, or another sales site.") | Replace the photo with one without those mentions. |
| «El equipo revisará tu publicación.» ("The team will review your ad.") | Nothing: a person from the team reviews the car. |
| «La publicación infringe las normas de la plataforma.» ("The ad breaks the platform's rules.") | It appears when the car is rejected. Check the text and the photos against the list above. |
If the notice is «Cambios guardados. La publicación queda en revisión.», the reason isn't a violation and it isn't recorded on your account: a person from the team reviews the car and decides.
The team's review
A person from the team reviews the car and decides:
- They approve it. It becomes Publicado. If your plan has no room left, it isn't published until there's space. See Your plan's car limit.
- They reject it with a reason. It becomes Rechazado and you get a case in PanelCasos ("Panel > Cases") called «Publicación rechazada:» ("Ad rejected:") followed by the reason.
Rejection reasons
| Reason you see | What to check | Can you ask for another review? |
|---|---|---|
| «Fotos insuficientes o de baja calidad» ("Insufficient or low-quality photos") | Upload more photos, clear and showing the whole car. | No: correct it and send it again. |
| «Las fotos no corresponden al vehículo» ("The photos don't match the vehicle") | Use real photos of that car, not from the internet or of another car. | No: correct it and send it again. |
| «Datos del vehículo incorrectos o incompletos» ("Incorrect or incomplete vehicle details") | Make, model, year, mileage, and the other details must match the car. | No: correct it and send it again. |
| «Falta documentación del vehículo» ("Missing vehicle documentation") | Have ready the documentation the case asks you for. | No: correct it and send it again. |
| «Precio fuera de mercado o engañoso» ("Off-market or misleading price") | Set the real price. | Yes |
| «Publicación duplicada» ("Duplicate ad") | Make sure you don't have the same car published twice. | Yes |
| «Contenido no permitido» ("Content not allowed") | Remove text or photos that break the rules. | Yes |
| «Indicios de fraude» ("Signs of fraud") | Check what the case says. | Yes |
| «Otro motivo» ("Other reason") | Read the explanation in the case. | Yes |
What you see in the case
Open PanelCasos and go into the case. In «Qué pasó con tu publicación» ("What happened to your ad") you see:
- «Motivo» ("Reason"): one from the table.
- «Fecha» ("Date"): when it was rejected.
- The explanation the team wrote.
- What you can do: «Si crees que fue un error, puedes pedir una revisión desde la publicación.» ("If you think it was a mistake, you can ask for a review from the ad.") or «Corrige lo señalado y vuelve a enviarla a revisión.» ("Correct what was pointed out and send it for review again.").
In «Tu publicación» ("Your ad") you see the car, its status, and a button to open it. The case has 3 days to be handled; the deadline appears in the case.
Correct it or ask for another review
Open the car
From the case, or in PanelInventario ("Panel > Inventory"), open the car and go to «Editar» ("Edit").
Correct what's indicated
Change the details or the price. If the problem is the photos, delete them or upload new ones in «Imágenes» ("Images").
Send it again
Tap «Publicar» ("Publish") (or «Guardar cambios» ("Save changes")). The car goes back to En revisión and goes through the review again. If the reason allows another review and you think it was a mistake, this same step is how you ask for it.
When the car is approved, the case closes on its own: the rejection no longer applies.
The usual case
Approved in seconds
You publish with good photos and complete details. The automatic review approves it and it's published.
Something doesn't work the first time
Team review
The car stays in review while the team reviews it. You don't have to do anything; its status changes in your inventory.
Worst case
Rejected because of photos
You get the case «Publicación rechazada: Fotos insuficientes o de baja calidad». You upload new photos, tap «Publicar», and it goes back to review.
Special case
You think the rejection was a mistake
If the reason is, for example, «Publicación duplicada» and it isn't, open the car and send it for review again. The team reviews it again.
Errors and how to fix them
What you see · When publishing, editing, or uploading photos
«Publicación no permitida.»
Ad not allowed.
What it means. The automatic review found a clear violation of the rules. Below it you see the reason or «Corrige el contenido de esta publicación y vuelve a intentarlo.» ("Correct the content of this ad and try again.").
What to do.
- Read the reason.
- Remove the text or photo that causes it.
- Send the car for review again.
What you see · Notice when saving changes; instead of N you see the number of spots in your plan
«La configuración actual permite hasta N publicaciones activas. No se puede aprobar automaticamente hasta liberar cupo, subir de plan o ajustar la capacidad.»
The current configuration allows up to N active ads. It can't be approved automatically until you free up room, move to a higher plan, or adjust the capacity.
What it means. All the spots in your plan are taken, so the car isn't approved automatically.
What to do.
- Archive a car you no longer sell, or
- move to a higher plan or buy extra spots. See Your plan's car limit.
What you see · Below the notice «Cambios guardados. La publicación queda en revisión.» when saving changes
«La revisión automática del anuncio tardó demasiado y no terminó.»
The automatic review of the ad took too long and didn't finish.
What it means. The automatic review couldn't finish. It isn't a violation and it isn't recorded on your account: the car stays En revisión and a person from the team reviews it. Depending on the part that didn't finish, the notice can also say:
- «La revisión automática de las fotos tardó demasiado y no terminó.» ("The automatic review of the photos took too long and didn't finish.")
- «La revisión automática de las fotos no estuvo disponible.» ("The automatic review of the photos wasn't available.")
- «La revisión automática del anuncio no estuvo disponible.» ("The automatic review of the ad wasn't available.")
- «La revisión automática del anuncio no dio un resultado.» ("The automatic review of the ad didn't give a result.")
- «La revisión automática no pudo terminar.» ("The automatic review couldn't finish.")
What to do.
- Nothing, if you'd rather wait: the team reviews it and its status changes in your inventory.
- If you want the automatic review to try again, save the changes again or upload a new photo.